Rated 4.6 out of 5 by 127
Rated 5.0 out of 5.0 by Van and Lynn Great experience!
This was our second stay at the Hill City HI Express. Both visits have been wonderful. The staff and manager are great. They are friendly, helpful and always smiling. This location has a wider breakfast selection than most other HI Express locations. The only issue is the small breakfast room. It is always crowded. The hotel and rooms are clean and well maintained. We would stay here again if we return to the area.
July 19, 2014
Rated 5.0 out of 5.0 by Traveler from Phoenix Wonderful experience
6 of us were traveling together and we stayed in a suite. Very happy with the accommodations.
July 19, 2014
Rated 1.0 out of 5.0 by Repeat Customer 772014 Service Lacking
The room was clean and comfortable. We did have several issues with the staff and service. First, if you are not a member of the Holiday Inn's reward program expect not to get a bill under your door on the day of your departure. They said they only do this for members, which made us feel very unwelcome. This also lead to an issue where we had made reservations on two consecutive nights under the same name but on two different reservations. We had mentioned this fact to the front desk on the first day we checked in and wondered if we needed to consolidate the reservations. They let us know it was not an issue. The next day around check out time we received a call from the manager wondering why we had not checked out. We informed her that we had a reservation for two days. She quickly said that we should have told them that fact, to which we said that we had told the front desk the night before. When we got back to the room that night, we had to once again check in because our room keys had been deactivated. The manager knew the issue and had a chance to resolve the issue but did not. Service nor customer, came first.
Finally, The morning breakfast is good and a nice selection of food, however the dining room is very small. Good luck finding a place to sit for Breakfast.
July 17, 2014