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Rated 4.6 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 They overcharge you Unhappy with the checkout lady, rude, unhelpful and non friendly. Everything else was great.. July 23, 2014
Rated 5.0 out of 5.0 by Great central location and great bed Holiday Inn Express and Suites, Hill City was a great location for our Black Hills trip. Its a short distance from Mt Rushmore,Crazy Horse, Needles Highway and other attractions in the area. Hill City is a great little town with very friendly people. The hotel staff were very efficient and friendly, and the property and rooms were very well kept. The beds and pillows were great! If we are ever back in the area, this is where we'd stay! July 21, 2014
Rated 5.0 out of 5.0 by Great experience! This was our second stay at the Hill City HI Express. Both visits have been wonderful. The staff and manager are great. They are friendly, helpful and always smiling. This location has a wider breakfast selection than most other HI Express locations. The only issue is the small breakfast room. It is always crowded. The hotel and rooms are clean and well maintained. We would stay here again if we return to the area. July 19, 2014
Rated 5.0 out of 5.0 by Wonderful experience 6 of us were traveling together and we stayed in a suite. Very happy with the accommodations. July 19, 2014
Rated 1.0 out of 5.0 by Service Lacking The room was clean and comfortable. We did have several issues with the staff and service. First, if you are not a member of the Holiday Inn's reward program expect not to get a bill under your door on the day of your departure. They said they only do this for members, which made us feel very unwelcome. This also lead to an issue where we had made reservations on two consecutive nights under the same name but on two different reservations. We had mentioned this fact to the front desk on the first day we checked in and wondered if we needed to consolidate the reservations. They let us know it was not an issue. The next day around check out time we received a call from the manager wondering why we had not checked out. We informed her that we had a reservation for two days. She quickly said that we should have told them that fact, to which we said that we had told the front desk the night before. When we got back to the room that night, we had to once again check in because our room keys had been deactivated. The manager knew the issue and had a chance to resolve the issue but did not. Service nor customer, came first. Finally, The morning breakfast is good and a nice selection of food, however the dining room is very small. Good luck finding a place to sit for Breakfast. July 17, 2014
Rated 5.0 out of 5.0 by Hill City Had a great time. Loved the town. Less expensive than Keystone with all the attractions. Grocery store within walking distance of hotel. Close to everything. Great, friendly staff. Awesome selections for breakfast. Kids loved the pool and they could see the 1880 train go by from the pool windows. July 17, 2014
Rated 5.0 out of 5.0 by Good hotel Very clean. Has plenty of toiletries. Don't stay on the side where the train goes by if you are a late sleeper. We were not. July 16, 2014
Rated 5.0 out of 5.0 by Best in Town Great folks, good food and a nice room. what more could you ask for? We come here every year or two to visit family and have never experienced a single problem. The location is an easy walk to the grocery or the downtown/tourist area. July 16, 2014
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