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Rated 4.6 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by Excellent location in the Black Hills The hotel staff were friendly and knowledgable about the area. The pool and spa were clean and pleasant for my children. The room was clean and the bathroom was large. We appreciated the in room refrigerator and microwave since we were staying a few nights. The hotel was full and we didn't notice any outside noise from other rooms or the hallway. This is an ideal location for exploring the area and Mt. Rushmore. Hill City is a nice town and this hotel is right next to the 1880's train. My kids loved to wave at the train when it went by. The only drawback is that the breakfast area is small, but we were able to sit at a table each morning. The staff will also give you a tray or to-go bags/boxes for breakfast. July 31, 2014
Rated 5.0 out of 5.0 They overcharge you Unhappy with the checkout lady, rude, unhelpful and non friendly. Everything else was great.. July 23, 2014
Rated 5.0 out of 5.0 by Great central location and great bed Holiday Inn Express and Suites, Hill City was a great location for our Black Hills trip. Its a short distance from Mt Rushmore,Crazy Horse, Needles Highway and other attractions in the area. Hill City is a great little town with very friendly people. The hotel staff were very efficient and friendly, and the property and rooms were very well kept. The beds and pillows were great! If we are ever back in the area, this is where we'd stay! July 21, 2014
Rated 5.0 out of 5.0 by Great experience! This was our second stay at the Hill City HI Express. Both visits have been wonderful. The staff and manager are great. They are friendly, helpful and always smiling. This location has a wider breakfast selection than most other HI Express locations. The only issue is the small breakfast room. It is always crowded. The hotel and rooms are clean and well maintained. We would stay here again if we return to the area. July 19, 2014
Rated 5.0 out of 5.0 by Wonderful experience 6 of us were traveling together and we stayed in a suite. Very happy with the accommodations. July 19, 2014
Rated 1.0 out of 5.0 by Service Lacking The room was clean and comfortable. We did have several issues with the staff and service. First, if you are not a member of the Holiday Inn's reward program expect not to get a bill under your door on the day of your departure. They said they only do this for members, which made us feel very unwelcome. This also lead to an issue where we had made reservations on two consecutive nights under the same name but on two different reservations. We had mentioned this fact to the front desk on the first day we checked in and wondered if we needed to consolidate the reservations. They let us know it was not an issue. The next day around check out time we received a call from the manager wondering why we had not checked out. We informed her that we had a reservation for two days. She quickly said that we should have told them that fact, to which we said that we had told the front desk the night before. When we got back to the room that night, we had to once again check in because our room keys had been deactivated. The manager knew the issue and had a chance to resolve the issue but did not. Service nor customer, came first. Finally, The morning breakfast is good and a nice selection of food, however the dining room is very small. Good luck finding a place to sit for Breakfast. July 17, 2014
Rated 5.0 out of 5.0 by Hill City Had a great time. Loved the town. Less expensive than Keystone with all the attractions. Grocery store within walking distance of hotel. Close to everything. Great, friendly staff. Awesome selections for breakfast. Kids loved the pool and they could see the 1880 train go by from the pool windows. July 17, 2014
Rated 5.0 out of 5.0 by Good hotel Very clean. Has plenty of toiletries. Don't stay on the side where the train goes by if you are a late sleeper. We were not. July 16, 2014
Rated 5.0 out of 5.0 by Best in Town Great folks, good food and a nice room. what more could you ask for? We come here every year or two to visit family and have never experienced a single problem. The location is an easy walk to the grocery or the downtown/tourist area. July 16, 2014
Rated 5.0 out of 5.0 by Great motel Excellent motel and staff the staff wanted to make sure everything was right for us July 15, 2014
Rated 5.0 out of 5.0 by Nice Hotel We booked a double queen because there were no king rooms available. Would have liked more room with only one bed, but the room was very nice. Great bed and quiet room. Most staff were very nice and professional. One was a bit more business and less friendly, and one was outstanding. Breakfast area is small, but they set up TV trays in the lobby so everyone had a place to sit and eat. Typical good and hot HIE breakfast. Great location in the middle of the Black Hills. Conveniently located and only a short drive/walk to the main street where there are several very good restaurants. Would stay there again. July 14, 2014
Rated 4.0 out of 5.0 by Staff and hotel are great! The breakfast should be skipped. There are too many people crammed in a small corner and not enough room to sit down to eat. July 14, 2014
Rated 5.0 out of 5.0 by Very nice, but high priced Very comfortable and nice Holiday Inn Express!! would recommend to others! July 14, 2014
Rated 4.0 out of 5.0 by Great staff and rooms Loved this location. The only criticism I have are the powdered eggs that HI Express uses in their breakfast. Several locations I have stayed at have done this and they are not good. Please go back to real eggs, much better flavor. July 13, 2014
Rated 5.0 out of 5.0 by friendly and accomodating staff I enjoyed my stay for 3 nights while seeing the Black Hills and Mount Rushmore, Crazy Horse. Rooms were clean and comfortable. July 8, 2014
Rated 5.0 out of 5.0 by Great vacay My mom and I spent the 4th of July holiday in Hill City. The only room left was a suit on the bottom floor. It was very convenient with couch and small kitchenette which included microwave and refrigerator. The bed was unbelievably comfortable and the pillows were heavenly beyond belief. Check in/out was totally easy. It's an ideal location if traveling throughout the Hills. Definitely walking distance to Hill City shopping and restaurants. The summer train mystically passes by several times a day - great to see and hear! July 8, 2014
Rated 5.0 out of 5.0 by Relaxing We had a nice relaxing stay. Would recommend this hotel. July 8, 2014
Rated 5.0 out of 5.0 by Great location and comfortable, clean room I highly recommend this hotel. I spent five very cozy nights with the Holiday Inn Express in Hill City. Great location and in proximity to all attractions. July 5, 2014
Rated 5.0 out of 5.0 by Mt Rushmore The executive suite is outstanding, tons of room with all kinds of features. July 4, 2014
Rated 5.0 out of 5.0 by Mt. Rushmore This was a great hotel. The appearance of the hotel was very nice upon arrival. The staff was very friendly and super helpful. The rooms were nice and comfortable. The breakfast served was very good, well stocked, and helpful workers. I would definitely recommend this hotel if you are visiting the Mt. Rushmore area. July 3, 2014
Rated 5.0 out of 5.0 by Very nice and quite hotel My grandson and I spent 2 nights at this hotel. It was clean, quite and the beds were comfortable. The hot breakfast served was a cut above the average. The pool was very clean and enjoyable. The hotel is centrally located to all the major attractions of the area. The town of Hill City is nice and easy walking distance from the hotel. I recommend highly. July 1, 2014
Rated 5.0 out of 5.0 by Great place to stay! I can't say enough good things about this hotel! This property is kept in great shape! Very clean! Staff is so friendly, really make you feel at home! I would highly recommend this hotel to anyone staying in this area. June 29, 2014
Rated 5.0 out of 5.0 by Small but nice, great location Squeezed into the hill side, this is a nice property. It's well located and has all the amenities needed. And the staff was pleasant and knowledgable about the area. June 28, 2014
Rated 3.0 out of 5.0 by Breakfast Limited seating for breakfast resulting in either a long wait for a table or leaving for a breakfast elsewhere. June 25, 2014
Rated 5.0 out of 5.0 by You don't want to miss this gem! Our family was on vacation to the Mt. Rushmore area and found this property EXTREMELY NICE. This was a very clean property. Looked to be newly remodeled or newly built. Very comfortable beds, with clean rooms that were well equipped with nice new furniture, fridge and microwave. Indoor pool was great. The kids loved it. Hill City is a nice little town very close to Mt. Rushmore, Custer State Park, and 1880's train was next door (You should do this if in town!). Loved those famous Holiday Inn Cinnamon Rolls and FRESH hot breakfast. The staff here was top notch! June 24, 2014
Rated 5.0 out of 5.0 by good vacation spot great place to do everything you want to, to see all of the various sites, relax, shop, eat June 23, 2014
Rated 2.0 out of 5.0 by Disappointed This Holiday Inn Express definitely "fell short" of others we have stayed out. First, we stayed there for two nights. On the first morning we left our room at about 9 a.m.. When we returned at 4 pm our room had no maintenance done. Bed was unmade and bathroom had not been serviced. I finally located a service person who came in and provided us with clean towels. Second,I looked forward to using their fitness facility. I cannot use treadmills so I was happy to see there was a recumbent bike. However, it was not working properly and could not be used. It appears the staff knew previously that there was problems with it and obviously made no attempt to have it serviced. We enjoy staying at Holiday Inn Expresses, but I cannot recommend this Hill City, SD one...should be better management. June 23, 2014
Rated 5.0 out of 5.0 by Best All Around Place to Stay on Vacation We have been married 43 years and traveled from coast to coast. The Staff exceeded any we've met and the facilities rank the top of any we've stayed in. This hotel is close to everything we wanted to see or do. It was close enough to even drive to Devils Tower in Wyoming and come back here for the night. The Staff helped us with ways to get around where we wanted to go, they recommended places we asked about and explained places not to miss while we were in their area. We looked forward every morning to visiting with the Staff over breakfast and visiting with other families and where they were gong for their day. This hotel and it's Staff simply made our vacation more fun. We would like to thank them very much for what we thought was above and beyond. June 20, 2014
Rated 4.0 out of 5.0 by Comfortable room with good amenities We enjoyed our stay at the Hill City, SD Holiday Inn Express. The room was spacious and quite comfortable for two people. It was clean and the breakfast was good. The breakfast area was a bit tight for the number of rooms, and some guests ate their breakfast in the lobby. We would highly recommend this site for other visitors to Mount Rushmore. June 19, 2014
Rated 4.0 out of 5.0 by Great place to stay Nice place to stay but really close to the railway track. The train leaves around 7 in the morning. Staff was helpful. Breakfast is not that great. June 19, 2014
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