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Rated 4.6 out of 5 by 150 reviewers.
Rated 5.0 out of 5.0 by Love Holiday Inn Express Great Room, Great Staff, Great Stay! We Love holiday inn express! October 3, 2013
Rated 5.0 out of 5.0 by President view Great hotel, front desk man was very nice and helpful in changing our room. It seems as though someone ignored the no smoking policy . September 30, 2013
Rated 2.0 out of 5.0 by Most uncomfortable bed The bed was so soft that my back suffered. I asked for a quiet room when I reserved the room. The desk clerk said they never got that message and I was put next to an ice machine. The room was clean, but supplies were missing. Toilet paper was very low and no Kleenex. The reps at the front desk were not helpful and gave out wrong information. Overall, not the best experience. September 29, 2013
Rated 5.0 out of 5.0 by Great Hotel Comfortable, quiet suite. Great breakfast. Enjoyed our time in this hotel. September 29, 2013
Rated 5.0 out of 5.0 by Clean, Friendly, and comfortable Planned to stay 2 nights but after arrival decided to stay the whole 6 nights of our vacation. Hotel is very centrally located to our day excusions. We found Brenda to be very pleasant and helpfull in planning of daily sightseeing trips. The only improvement I would suggest would be in the scrambled eggs. September 28, 2013
Rated 5.0 out of 5.0 by Great Location for Mt. Rushmore One of the best HIExpress we have visited. Clean, well maintained rooms. Managers are very welcoming and they are happy you chose this Inn. Breakfast typical for HIE but well done. Brenda was especially personable and full of information about local sites. She even told us about a shortcut to Denver! Thanks, Brenda! A short drive to Mt. Rushmore over a good road. Also, excellent access to Custer State Park, Wind Cave NP, and Crazy Horse Monument. September 23, 2013
Rated 5.0 out of 5.0 by Great Location and Service This hotel is close to Custer State Park, Crazy Horse Monument, and Mt. Rushmore. The staff is very helpful and knowledgeable about the area and local things to do. They are very accommodating to your needs and requests. The place was quiet and comfortable. The breakfast served was fresh and hot and the coffee is excellent. This is my new place to stay when visiting the Black Hills. September 23, 2013
Rated 5.0 out of 5.0 by Staff and Service We thoroughly enjoyed our stay at this Holiday Inn Express - in great part to the very well trained staff and exceptional manager. Everyone was extremely friendly, helpful and courteous. Couldn't ask for a better experience. September 23, 2013
Rated 4.0 out of 5.0 by Comfort close to Mt. Rushmore We wanted a room close to Mt. Rushmore so we could go back to see the evening flag lighting ceremony. The HI Express in Hill City provided a comfortable room at a reasonable rate. It was clean and had friendly, helpful staff. We appreciated finding several gluten-free items at the breakfast. September 22, 2013
Rated 5.0 out of 5.0 by Very Nice Stayed 3 nights and found this hotel to be very comfortable. The staff was friendly and helpful. Take advantage of the breakfast so you can meet Brenda. She makes it a point to visit with every table and gives helpful hints on visiting different places in the area. She's a keeper! Would definitely stay again. September 22, 2013
Rated 5.0 out of 5.0 by A comfortable stay. Our room was clean and the bed was comfortable. The breakfast was consistently good with several choices, but would like more fruit. The woman that helped with sightseeing tips was a nice bonus. September 21, 2013
Rated 5.0 out of 5.0 by Excellent location to Mt. Rushmore; Outstanding friendly Staff The hotel was very modern and well maintained. The breakfast was great and the room was able to accommodate many travelers. The food was good too, and replenished regularly. The staff seemed happy to be there and of service to traveling guests. September 21, 2013
Rated 5.0 out of 5.0 by Very friendly staff and clean, comfortable hotel in a charming town. My husband and I enjoyed our stay so much on our way to Yellowstone we decided to stay again on our way back. It is new, super clean, and has a very friendly staff. I would highly recommend this Holiday Inn Express! September 21, 2013
Rated 5.0 out of 5.0 by Exceptional On-site management Brenda is an important asset for this property. She genuinely enjoys and interacts with her customers on a personal level. Makes everyone who stays there feel special. She is a wealth of knowledge on the area and where to eat and what to see. Enjoyed my stay very much. September 15, 2013
Rated 5.0 out of 5.0 by Great Place The room was very comfortable. What made the stay great was the front desk. They were very helpful and a joy just talking to them. September 13, 2013
Rated 5.0 out of 5.0 by Friendly owner Very social breakfast room. A couple of amenities in the lobby (sunglasses). Lobby computer wasn't working. Had to ask about Priority Club amenity that I didn't get at check-in but saw others getting later. September 12, 2013
Rated 5.0 out of 5.0 by Clean rooms and great service. My husband and I stayed here for 5 nights while visiting the Black Hills area. It was centrally located so that most everything we wanted to go see and do was within a 15-20 minute drive. This hotel was wonderful. It was great to come back to our room after a long day of visiting all the sites, and find our room clean, neat, quiet and comfortable! The breakfast had quite a variety of choices and tasted very good. The customer service was excellent. They were always friendly and helpful, and knew the area quite well, which was a plus when we had questions on where to go. They made us feel right at home. We would definitely recommend this hotel to everyone. September 10, 2013
Rated 5.0 out of 5.0 by Slept Good enjoyed breakfast We enjoyed our short stay in Hill City, UT (two nights). Brenda could write a book on hospitality. Very pleasant experience. September 6, 2013
Rated 3.0 out of 5.0 by beds are too soft for us reserved my room via internet a couple months prior to trip, we ended up not being able to go as early as we hoped, due to work conflicts, so I called 4 days prior to reservation to cancel one of the nights. Was told our first night was cancelled and that we'd ony be charged for the remaining nights. But.. when we checked out we were told that we'd be charged for the night we cancelled because it was a special deal over the internet. I was not told that when I called to cancel, was very disappointed that they wouldn't accomodate our request, especially when they had more than enough time and we also were told when called that it would be taken care of. needless to say they will not get our business again. I work in customer service and their lack of concern was a concern to me. September 6, 2013
Rated 5.0 out of 5.0 by Best at Mt Rushmore This IGH property is the best stay in the Mt Rushmore area. Great location and room we have stayed at. Easy access to all the local attractions. Stay here if you wish a great time and relaxation. Your trip will be the best. Highly recommend this property for amenities. September 4, 2013
Rated 5.0 out of 5.0 by visiting the Black Hills nice location. clean comfortable rooms, staff was very welcoming and helpful in pointing out sights to see and restaurants to visit. Cons: breakfast room way to small for size of hotel. September 4, 2013
Rated 5.0 out of 5.0 by best choice My wife and I spent two nights at this hotel and loved it fro the start. The room was big and comfortable as was the king-size bed. The breakfast choices were very good and very tasty and the staff we met was extremely helpful and pleasant especially Brenda. I don't know if we'll ever be back in the area again but if we are, I guarantee we will book there again and will recommend it every chance we get. August 27, 2013
Rated 5.0 out of 5.0 by Great staff and accomodations with great location to get to the sites The facility is new and very clean. The staff is very friendly and meet and greet you in the breakfast room each morning very willing to answer any questions about the area. Wonderful place to stay if looking to visit the local attractions. August 26, 2013
Rated 5.0 out of 5.0 by Friendly & Helpful Staff Without a doubt the friendlyist and most helpful hotel staff that I've ever experienced in all my years of vacation and business travel. August 26, 2013
Rated 5.0 out of 5.0 by Great staff From our check-in to check-out we felt welcome! Each morning the staff helped in the dining area. Each one of them were well informed about the surrounding area attractions. The rooms were clean, well stocked with amenities and good thick towels. The breakfast area was well stocked and clean, We stayed 4 nights. I really enjoyed talking to Mary, a really sweet lady, what a treasure she is to this hotel, Thanks for a great stay! August 26, 2013
Rated 5.0 out of 5.0 by Strugis and Beyond My Friends and I booked this hotel by shear chance. What a delightful chance happening that was. This was our first time to the Sturgis Motorcycle Rally and for some of us a first time in South Dakota. Hill City Holiday Inn Express was centrally located for all of our travels in and around the Sturgis area. The staff at this hotel made our stay so much more enjoyable. Special thanks to Bill, the evening clerk, and to Mary, the hostess in the breakfast room. They really helped to make us feel at home. I personally really hated to leave. I will be sure to stay at this hotel again when in this area of South Dakota. August 26, 2013
Rated 5.0 out of 5.0 by Great stay Stayed two nights. Staff was excellent, breakfast was excellent. Central location to everything. Enjoyed our stay. August 23, 2013
Rated 5.0 out of 5.0 by great location;friendly staff Close to Mt Rushmore; the staff was very friendly .Hill City is a lovely town; the location of the hotel is in walking distance to main Street. Would love to visit here again; recommend this Holiday Inn. August 20, 2013
Rated 1.0 out of 5.0 by great Service Very nice and near Crazy Horse and Mount Rushmore had a very good time August 20, 2013
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