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Rated 4.6 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Great We have been back several times. We enjoyed the hotel, the staff, and the location. May 12, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. If we are in the area, we'll stay in this hotel again. January 15, 2014
Rated 5.0 out of 5.0 by Near Mount Rushmore The Hotel location is excellent, very near from Hill City Downtown, and very near from Mount Rushmore, a beautiful landscape around the Hotel. We used the fitness room, and then we plunged into the indoor swimming pool, then we sat in the warm water of the jacuzzi. January 5, 2014
Rated 5.0 out of 5.0 by Great customer service!! We were in the Black Hills for a hunting trip and did not have reservations! We checked in late and the front desk clerk was great and accommodating!! We had a lot of stuff to haul in and he found us a first floor room by an entrance!! Great room, very comfortable bed and impeccable service!! We will definitely be staying here again! October 31, 2013
Rated 5.0 out of 5.0 by OUTSTANDING HOTEL STAFF!! FRIENDLY & WELCOMING!! The hotel staff was consistently at the top of their game in accommodating our needs. The complimentary a.m. breakfast was more than sufficient. In-room WIFI was a big help, as was the hotel's common use computer & printer. This hotel is a #1 consideration if you want to stay in the prime area for touring the Black Hills. Job well done!! October 18, 2013
Rated 5.0 out of 5.0 by Outstanding Hotel Enjoyed the room and great service. A nice place to relax. October 16, 2013
Rated 4.0 out of 5.0 by Nice stay had a nice stay there. just for one night but everything was fine! October 8, 2013
Rated 5.0 out of 5.0 by Beautiful setting! The beautiful setting of Hill City made this stay all the more enjoyable. Staff were friendly and helpful, and tried to make up for the government shut down. All in all a good, enjoyable experience. October 7, 2013
Rated 5.0 out of 5.0 by Close to Mount Rushmore This Hotel is located in a small beautiful city very near to Mount Rushmore, and sorrounded by many scenic roads. You can relax yourself in the indoor swimming pool and the Jacuzzi. Clean and comfortable room. October 3, 2013
Rated 5.0 out of 5.0 by Love Holiday Inn Express Great Room, Great Staff, Great Stay! We Love holiday inn express! October 3, 2013
Rated 5.0 out of 5.0 by President view Great hotel, front desk man was very nice and helpful in changing our room. It seems as though someone ignored the no smoking policy . September 30, 2013
Rated 2.0 out of 5.0 by Most uncomfortable bed The bed was so soft that my back suffered. I asked for a quiet room when I reserved the room. The desk clerk said they never got that message and I was put next to an ice machine. The room was clean, but supplies were missing. Toilet paper was very low and no Kleenex. The reps at the front desk were not helpful and gave out wrong information. Overall, not the best experience. September 29, 2013
Rated 5.0 out of 5.0 by Great Hotel Comfortable, quiet suite. Great breakfast. Enjoyed our time in this hotel. September 29, 2013
Rated 5.0 out of 5.0 by Clean, Friendly, and comfortable Planned to stay 2 nights but after arrival decided to stay the whole 6 nights of our vacation. Hotel is very centrally located to our day excusions. We found Brenda to be very pleasant and helpfull in planning of daily sightseeing trips. The only improvement I would suggest would be in the scrambled eggs. September 28, 2013
Rated 5.0 out of 5.0 by Great Location for Mt. Rushmore One of the best HIExpress we have visited. Clean, well maintained rooms. Managers are very welcoming and they are happy you chose this Inn. Breakfast typical for HIE but well done. Brenda was especially personable and full of information about local sites. She even told us about a shortcut to Denver! Thanks, Brenda! A short drive to Mt. Rushmore over a good road. Also, excellent access to Custer State Park, Wind Cave NP, and Crazy Horse Monument. September 23, 2013
Rated 5.0 out of 5.0 by Great Location and Service This hotel is close to Custer State Park, Crazy Horse Monument, and Mt. Rushmore. The staff is very helpful and knowledgeable about the area and local things to do. They are very accommodating to your needs and requests. The place was quiet and comfortable. The breakfast served was fresh and hot and the coffee is excellent. This is my new place to stay when visiting the Black Hills. September 23, 2013
Rated 5.0 out of 5.0 by Staff and Service We thoroughly enjoyed our stay at this Holiday Inn Express - in great part to the very well trained staff and exceptional manager. Everyone was extremely friendly, helpful and courteous. Couldn't ask for a better experience. September 23, 2013
Rated 4.0 out of 5.0 by Comfort close to Mt. Rushmore We wanted a room close to Mt. Rushmore so we could go back to see the evening flag lighting ceremony. The HI Express in Hill City provided a comfortable room at a reasonable rate. It was clean and had friendly, helpful staff. We appreciated finding several gluten-free items at the breakfast. September 22, 2013
Rated 5.0 out of 5.0 by Very Nice Stayed 3 nights and found this hotel to be very comfortable. The staff was friendly and helpful. Take advantage of the breakfast so you can meet Brenda. She makes it a point to visit with every table and gives helpful hints on visiting different places in the area. She's a keeper! Would definitely stay again. September 22, 2013
Rated 5.0 out of 5.0 by A comfortable stay. Our room was clean and the bed was comfortable. The breakfast was consistently good with several choices, but would like more fruit. The woman that helped with sightseeing tips was a nice bonus. September 21, 2013
Rated 5.0 out of 5.0 by Excellent location to Mt. Rushmore; Outstanding friendly Staff The hotel was very modern and well maintained. The breakfast was great and the room was able to accommodate many travelers. The food was good too, and replenished regularly. The staff seemed happy to be there and of service to traveling guests. September 21, 2013
Rated 5.0 out of 5.0 by Very friendly staff and clean, comfortable hotel in a charming town. My husband and I enjoyed our stay so much on our way to Yellowstone we decided to stay again on our way back. It is new, super clean, and has a very friendly staff. I would highly recommend this Holiday Inn Express! September 21, 2013
Rated 5.0 out of 5.0 by Exceptional On-site management Brenda is an important asset for this property. She genuinely enjoys and interacts with her customers on a personal level. Makes everyone who stays there feel special. She is a wealth of knowledge on the area and where to eat and what to see. Enjoyed my stay very much. September 15, 2013
Rated 5.0 out of 5.0 by Great Place The room was very comfortable. What made the stay great was the front desk. They were very helpful and a joy just talking to them. September 13, 2013
Rated 5.0 out of 5.0 by Friendly owner Very social breakfast room. A couple of amenities in the lobby (sunglasses). Lobby computer wasn't working. Had to ask about Priority Club amenity that I didn't get at check-in but saw others getting later. September 12, 2013
Rated 5.0 out of 5.0 by Clean rooms and great service. My husband and I stayed here for 5 nights while visiting the Black Hills area. It was centrally located so that most everything we wanted to go see and do was within a 15-20 minute drive. This hotel was wonderful. It was great to come back to our room after a long day of visiting all the sites, and find our room clean, neat, quiet and comfortable! The breakfast had quite a variety of choices and tasted very good. The customer service was excellent. They were always friendly and helpful, and knew the area quite well, which was a plus when we had questions on where to go. They made us feel right at home. We would definitely recommend this hotel to everyone. September 10, 2013
Rated 5.0 out of 5.0 by Slept Good enjoyed breakfast We enjoyed our short stay in Hill City, UT (two nights). Brenda could write a book on hospitality. Very pleasant experience. September 6, 2013
Rated 3.0 out of 5.0 by beds are too soft for us reserved my room via internet a couple months prior to trip, we ended up not being able to go as early as we hoped, due to work conflicts, so I called 4 days prior to reservation to cancel one of the nights. Was told our first night was cancelled and that we'd ony be charged for the remaining nights. But.. when we checked out we were told that we'd be charged for the night we cancelled because it was a special deal over the internet. I was not told that when I called to cancel, was very disappointed that they wouldn't accomodate our request, especially when they had more than enough time and we also were told when called that it would be taken care of. needless to say they will not get our business again. I work in customer service and their lack of concern was a concern to me. September 6, 2013
Rated 5.0 out of 5.0 by Best at Mt Rushmore This IGH property is the best stay in the Mt Rushmore area. Great location and room we have stayed at. Easy access to all the local attractions. Stay here if you wish a great time and relaxation. Your trip will be the best. Highly recommend this property for amenities. September 4, 2013
Rated 5.0 out of 5.0 by visiting the Black Hills nice location. clean comfortable rooms, staff was very welcoming and helpful in pointing out sights to see and restaurants to visit. Cons: breakfast room way to small for size of hotel. September 4, 2013
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