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Rated 4.6 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by Awesome Hotel Not only was this hotel in the heart of where our family was visiting, it had wonderful staff, pillow top beds with down comforters. The room was spacious and clean. Breakfast had lots of choices (hot and cold). Price not too bad for the time of year and askig prices around the area. July 17, 2013
Rated 2.0 out of 5.0 by Old, needs up-dating, but good location for Black Hills. Key cards would not work..front desk staff re-keyed cards..still did not work..staff used master key card so we could enter our room..staff said it would be 2-3 hours before door lock could be re-programmed..and if we left for dinner we would have to wait for front desk staff to let us enter our room..problem was immediately rectified by another staff member. Housekeeping: dirty washcloth left in bathroom for a total of 2 days..towels, handtowels, washcloths, toiletries, bag for ice bucket, coffee/condiments/cups not replenished one day..beds not made one day. Breakfast staff handled breads/pastries with bare hands at least once. Breakfast items were very low on occasion. Carpet very dirty..sheer curtains full of dust/light fixtures very dusty. Head housekeeper, Mary, was very nice and helpful, and immediately corrected housekeeping problems! July 15, 2013
Rated 5.0 out of 5.0 by Nice stay We had a nice stay at this Holiday Inn Express. Rooms were clean. Breakfast was well supplied. Staff served after 9:30, made sure all guests were served. Centrally located from attractions. July 14, 2013
Rated 5.0 out of 5.0 by Close, comfortable and welcomed 4 kids and dad on an adventure to Mt Rushmore, Devils Tower, Crazy Horse, Needles Highway, Custer, Deadwood, Sturgis and The Bad Lands.....HIE, Hill City was a delight to come rest our tired eyes from the plethora of driving and touring. Beware, limited eats after 10 pm in the area. July 12, 2013
Rated 5.0 out of 5.0 by Great stay Stayed here on a trip to Mt. Rushmore. Staff was amazing and very helpful. Great location July 11, 2013
Rated 5.0 out of 5.0 by Very nice hotel My husband and I enjoyed our stay at this hotel in the Black Hills. It is centrally located and we drove to sights nearby. Stayed so busy that never got in the pool. Breakfast room is a little crowded if you wait until 7:30 or later to go. Breakfast was basically the same every day. Lady that worked in the breakfast room engaged and advised guests on sights to see. Had trouble with people in room above us being noisy but called front desk and it was corrected immediately. Thank you! July 11, 2013
Rated 5.0 out of 5.0 by Good choice. This hotel is one of the cleanest we have stayed in. Rooms were nicely appointed, beds comfortable, nice tv and furniture. There were some dusty areas in corners of carpet, and the bathroom could have been cleaned better. Overall we were happy. This hotel was expensive but it was 4th of July weekend and we are in a tourist town. Hill City is beautiful and the hotel is easily within walking distance to downtown shops, restaurants. Quick driving access to Custer, State Park, Crazy Horse, Mt Rushmore, everything we wanted to do! Pool is nice, clean. Breakfast was fine although extremely crowded (we took our food to the room, there was no where to sit....again Holiday weekend). Wish they offered more healthy choices like more fresh fruit, lowfat yogurt, etc. Staff was friendly on every encounter we had with anyone! Would definitely stay there again! Great choice for families with kids!! July 10, 2013
Rated 5.0 out of 5.0 by Short stay Perfect location for visiting Mt. Rushmore, Crazy Horse and Custer State Park. Hour to Badlands and Wall Drug but a very easy ride. Easy to get around. Hill City is a cute town, nice walking Main St. Perfect location says it all. Quiet. Lots of kids but never heard any of them. Staff is very helpful in planning when to see what. Easy ride to Rapid City airport. Be prepared... No CVS or fast food in town. When you past the Walmart outside Rapid City, that's the only chain of shopping. It truly is stepping back in time. As everyone says, the breakfast area is small, but it turns over quickly. There are tables outside if you so choose. July 7, 2013
Rated 4.0 out of 5.0 by Excellent courteous maid & Front Desk Service. Do not disturb missing. The Front Desk and maids were very courteous and helpful. The beds were comfortable. There was a nice indoor swimming pool with a hot tub that was just the right temperature. The room was large enough. The bathroom area was large enough. The desk in the room was large enough and was larger than I have found in other motels. The WiFi worked with very little trouble. The breakfast was excellent. The only problems we had were that we had to go down to the front desk to get a "Do not disturb" sign and that they called us shortly before we had finished moving our things out of the room before the agreed upon check out time and asked if they could put our check out through their computer and after that our keys to the room and the back door would not work anymore and we had to have the maids let us into the room even though it was before the agreed upon check out time. My wife would also have liked the breakfast to be available further into the morning since she doesn't like to eat that early in the morning. #I think breakfast ended at 9:30 AM# July 5, 2013
Rated 5.0 out of 5.0 by Outstading in every way This place has an active "Hands On" manager. Our group of 5 seniors are very happy with this hotel. It exceeded our expectations in every category. July 4, 2013
Rated 5.0 out of 5.0 by great hotel and staff this hotel was a highlight of our 3 day motorcycle trip.Brenda and her staff were wonderful.Clean and confortable .great parking. July 3, 2013
Rated 5.0 out of 5.0 by Great Experience We had two rooms for three nights and could not have been happier with the experience. We were able to extend our stay for one night more than originally booked. We will stay here next time in the Black Hills. Easy access to everything we wanted to see. July 3, 2013
Rated 5.0 out of 5.0 by Very Comfortable stay We had a very nice 2 nights here. The breakfasts were very good. We ordered in great pizza (from Silver-something?) and the manager allowed us to eat it in the breakfast room. Which was great since there were 7 of us. The pool itself was nice but the pool room was kind of cold. I think they had the AC on in there. Our rooms were very comfortable & for the most part clean. I have a problem when they do not use the wand and vacuum along the edges--there was a stripe of dust on the floor along the walls. We would stay here again and would suggest it to our friends. For a kid friendly hotel, it was pretty quiet. July 3, 2013
Rated 5.0 out of 5.0 by GREAT Staff was nice and helpful... Love the stay... More ...more...more... Nice help with a tour of Custer and Rushmore. July 2, 2013
Rated 1.0 out of 5.0 by Window left open all day We left our room in the morning. It was threatening rain so we made sure our window was closed and locked. When we returned six hours later we found our window wide open and the cool wind was blowing in. Of course we had left all of our clothes, laptop, etc. in the room. Someone with a key (housekeeping?) had unlocked and left the window open. June 30, 2013
Rated 5.0 out of 5.0 by Perfect for Black Hills visit We stayed here for a 3 day visit to Custer State Park, Mt Rushmore, Crazy Horse Memorial and the Black Hills. It was perfect... walking distance to town and close to attractions. The staff was helpful and informative about the area. The room was large and the bed was so very comfortable. Recommend highly. June 29, 2013
Rated 5.0 out of 5.0 by Comfort. Quite and location This hotel was very close to Mt. Rushmore, Custer State Park and Crazy Horse Monument. Couldn't ask for a better place to stay. Within walking distance form the 1880 train ride, which was very enjoyable. Would recommend this hotel and would stay there again if in the area. Had a full breakfast, which was very good. The room was comfortable and quite. June 29, 2013
Rated 4.0 out of 5.0 great location We had a lovely stay. the Location was great and we didn't have to travel far to get to all the beautiful place. Bill was wonderful at check in although we felt bad that he was the only one on duty to fulfill everyones needs that night.THANKS BILL.!!! Housekeeping was great. June 24, 2013
Rated 5.0 out of 5.0 by Mt Rushmore visit Great staff and service for our extended vacation. June 23, 2013
Rated 5.0 out of 5.0 by Beautiful setting, comfortable beds, nice rooms, service was excellent. The motel was excellent. Our stay was very pleasurable. The food at breakfast was very good. The friendliness of the staff from the front desk, the kitchen and the people cleanning the rooms was outstanding. We would highly recommend this Holiday Inn Express to everyone. June 23, 2013
Rated 5.0 out of 5.0 by Nice place to stay We enjoyed our visit to Hill City, SD and our stay at the Holiday Inn Express and Suites was enjoyable. Our suite was very comfortable. June 21, 2013
Rated 5.0 out of 5.0 by Would stay again This hotel was wonderful. The people who worked there were so friendly, the room was spacious, internet worked well, pool was nice for the boys, and the breakfasts were delicious and well supplied. We would stay here again in a heartbeat. June 19, 2013
Rated 3.0 out of 5.0 by Good location...but spendy... Good location for staying in the Black Hills...not too far from Mt. Rushmore, Pactola, Sheridan Lake, Crazy Horse and more...and you're in Hill City which is a nice place to visit anyway. However, during the tourist season, expect to pay over $150 a night. I was here for work and got somewhat of a discount, but couldn't believe how families could afford to spend more than a couple of days at places like this (nearly all the hotels in the area were over $150#. That said, the place was like any Holiday Inn Express you would expect, clean, friendly staff, and a good breakfast. My only complaint about the hotel itself was that the breakfast area is very small and 2 of the 3 mornings i was there, I had no place to sit and had to try to drag my food upstairs. #No trays available that I could see). Visit in September if you can.... cost is 1/2 and the area is gorgeous. June 19, 2013
Rated 4.0 out of 5.0 by Good place to stay Room was clean and comfortable, pool was nice , breakfast was very good, staff very helpful,I wish they had the coffee in the lobby for us early risers. The door to the breakfast room was locked in the morning and you had to disturb the person getting the breakfast ready to get a cup of coffee. June 18, 2013
Rated 1.0 out of 5.0 by Cleanliness not up to Holiday Express standards We stay in HI express regularly. Housekeeping was very poor and unacceptable. We stayed in four H I property's on this trip. The other hotels were excellent. June 17, 2013
Rated 5.0 out of 5.0 by Hospitality Plus! This hotel achieves the standard of excellence against which I will judge other hotels in the future. Outside and inside, this property is immaculate. The rooms are attractive and well designed for ease of movement and quiet enjoyment. The staff is well trained to fulfill their duties and responsibilities. We experienced gracious hospitality extended to us from each and every staff member from our first welcome to our last goodbye. We truly enjoyed our vacation in South Dakota and were happy we chose the Holiday Inn Express in Hill City. When asked by friends at home where will we go on our next vacation, the answer is "The Holiday Inn Express in Hill City, South Dakota." Our thanks especially to Brenda, Mary, Delzie, Erica and Bill, and all the other staff members who make this hotel most enjoyable as a destination. Goldilocks, a retired hotelier after 31 years June 14, 2013
Rated 5.0 out of 5.0 by Nice property, nice people We stopped at Hill City Holiday Inn Express while on a road trip vacation. Check in was quick, easy and friendly. Turned out our door card didn't work at first, but that was quickly and easily dealt with. The room felt fresh and clean and well decorated, with nice beds and a clean bathroom. Comfortable beds, good climate control, good shower. The breakfast room was nice, and the attendant kept the food well stocked and the tables cleared and clean. She visited with some of the guests when she had a chance. The front desk lady also visited with guests as time permitted. The entire stay was a pleasant experience. Every Holiday Inn Express should be like this one. June 11, 2013
Rated 5.0 out of 5.0 by This Holiday Inn Express is simply the best! You won't find a better kept place to stay. The entire facility is very clean and well kept; the staff is exceptionally helpful; and the location is wonderful for a beautiful and relaxing stay! June 7, 2013
Rated 4.0 out of 5.0 by Friendly, clean, & comfortable Nice place, helpful staff, good breakfast. Would visit again. June 6, 2013
Rated 5.0 out of 5.0 by Attention to detail. This is by far the best Holiday Inn Express we have ever stayed at. The management at this hotel pays attention to detail. June 5, 2013
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