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Rated 4.6 out of 5 by 192 reviewers.
Rated 3.0 out of 5.0 by beds are too soft for us reserved my room via internet a couple months prior to trip, we ended up not being able to go as early as we hoped, due to work conflicts, so I called 4 days prior to reservation to cancel one of the nights. Was told our first night was cancelled and that we'd ony be charged for the remaining nights. But.. when we checked out we were told that we'd be charged for the night we cancelled because it was a special deal over the internet. I was not told that when I called to cancel, was very disappointed that they wouldn't accomodate our request, especially when they had more than enough time and we also were told when called that it would be taken care of. needless to say they will not get our business again. I work in customer service and their lack of concern was a concern to me. September 6, 2013
Rated 5.0 out of 5.0 by Best at Mt Rushmore This IGH property is the best stay in the Mt Rushmore area. Great location and room we have stayed at. Easy access to all the local attractions. Stay here if you wish a great time and relaxation. Your trip will be the best. Highly recommend this property for amenities. September 4, 2013
Rated 5.0 out of 5.0 by visiting the Black Hills nice location. clean comfortable rooms, staff was very welcoming and helpful in pointing out sights to see and restaurants to visit. Cons: breakfast room way to small for size of hotel. September 4, 2013
Rated 5.0 out of 5.0 by best choice My wife and I spent two nights at this hotel and loved it fro the start. The room was big and comfortable as was the king-size bed. The breakfast choices were very good and very tasty and the staff we met was extremely helpful and pleasant especially Brenda. I don't know if we'll ever be back in the area again but if we are, I guarantee we will book there again and will recommend it every chance we get. August 27, 2013
Rated 5.0 out of 5.0 by Great staff and accomodations with great location to get to the sites The facility is new and very clean. The staff is very friendly and meet and greet you in the breakfast room each morning very willing to answer any questions about the area. Wonderful place to stay if looking to visit the local attractions. August 26, 2013
Rated 5.0 out of 5.0 by Friendly & Helpful Staff Without a doubt the friendlyist and most helpful hotel staff that I've ever experienced in all my years of vacation and business travel. August 26, 2013
Rated 5.0 out of 5.0 by Great staff From our check-in to check-out we felt welcome! Each morning the staff helped in the dining area. Each one of them were well informed about the surrounding area attractions. The rooms were clean, well stocked with amenities and good thick towels. The breakfast area was well stocked and clean, We stayed 4 nights. I really enjoyed talking to Mary, a really sweet lady, what a treasure she is to this hotel, Thanks for a great stay! August 26, 2013
Rated 5.0 out of 5.0 by Strugis and Beyond My Friends and I booked this hotel by shear chance. What a delightful chance happening that was. This was our first time to the Sturgis Motorcycle Rally and for some of us a first time in South Dakota. Hill City Holiday Inn Express was centrally located for all of our travels in and around the Sturgis area. The staff at this hotel made our stay so much more enjoyable. Special thanks to Bill, the evening clerk, and to Mary, the hostess in the breakfast room. They really helped to make us feel at home. I personally really hated to leave. I will be sure to stay at this hotel again when in this area of South Dakota. August 26, 2013
Rated 5.0 out of 5.0 by Great stay Stayed two nights. Staff was excellent, breakfast was excellent. Central location to everything. Enjoyed our stay. August 23, 2013
Rated 5.0 out of 5.0 by A WONDERFUL PLACE TO STAY THIS IS THE 3RD YEAR WE HAVE STAYED HERE, THE STAFF IS GREAT!! PLANNING OUR NEX TRIP FOR NEXT YEAR. August 20, 2013
Rated 5.0 out of 5.0 by great location;friendly staff Close to Mt Rushmore; the staff was very friendly .Hill City is a lovely town; the location of the hotel is in walking distance to main Street. Would love to visit here again; recommend this Holiday Inn. August 20, 2013
Rated 1.0 out of 5.0 by great Service Very nice and near Crazy Horse and Mount Rushmore had a very good time August 20, 2013
Rated 5.0 out of 5.0 by The Best This has to be one of the best HIE's I've had the pleasure to stay at. Beautiful location and wonderful staff. Great combination... Highly recommended... August 16, 2013
Rated 5.0 out of 5.0 by Great room and view The room was great and the staff very helpful. The view of the old trains was great for the grandchildren. We extended our stay and they were able to keep a room for us, thank you August 15, 2013
Rated 4.0 out of 5.0 by Great Location, Central to Crazy Horse, and Rushmore This might be the best located hotel in all of the Black Hills. Not far from 1880 Railroad, Rapid City and the airport, it is also so close to Custer State Park, the Crazy Horse Memorial and Mt Rushmore. Also, close to Keystone, Sturgis, and Deadwood. Best feature might be its proximity to Linda's Deli, just across the RR tracks, walking distance. They should call it a café, as it is not a typical deli. They have numerous hot dishes, including the best French Dip sandwich in South Dakota!!! August 8, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable hotel with a very friendly staff. I don't believe I could have asked for a better place to stay while visiting the Black Hills area. The only thing that we noticed about the complimentary breakfast was the lack of variety when it came to fresh fruit. We stayed five nights and the only fresh fruit that was offered for breakfast were banana(s). Don't let this stop you from staying here because they did offer a wide variety of breakfast options like: boiled eggs, omelet, ham, sausage patties and links, pancakes, yogart, pastries, donuts, bagels, cereal, ect.... I'm sure you will be able to find something to satisfy your hunger. Everything was delicious. August 8, 2013
Rated 5.0 out of 5.0 by Friendly and Helpful Staff! An hour after our checkout, Brenda called to let us know that we left behind our camera bag with equipment. She was so pleasant and told us she would ship it to us immediately! Thank you so much for caring enough to call and be concerned about making sure we received it. It arrived safely last week. Again, many thanks for your courteous service! August 7, 2013
Rated 5.0 out of 5.0 by Superfantastic ! Great place! GREAT staff! Everything was perfect, the room, the staff, breakfast, pool, it was a great choice for our short stay in Hill City. We cut our stay short a few days and they were able to rent our room out again and get us a full refund for the days we missed. I thought this was great service. We will be back and will definitely stay at this hotel :) . August 5, 2013
Rated 5.0 out of 5.0 by great place to visit...great for kids...excellent service We stayed there for 2days.enjoyed our stay.very clean&comfortable.a lot to do in town for adults&children.walking distance to train museum.loved that the elevator floor stops sounded like the train. July 30, 2013
Rated 5.0 out of 5.0 by Best service we have experienced This staff was the best we have ever experienced. They were helpful with everthing. Friendly, went out of their way to accomodate us. I would recommend this hotel to anyone. July 28, 2013
Rated 5.0 out of 5.0 by Good location and excellent service A good place to stay central to Custer State Park and good access to Mt. Rushmore. The service staff was excellent , eager to help with area questions and provide suggestions. They were very friendly and informative about the area and recommendations for things to see and do. July 27, 2013
Rated 5.0 out of 5.0 by Best in the Blackhills! Modern, clean, quiet. This hotel location (Hill City) and staff are the best we've found! The only drawback is that we we will not know if there are other nice hotels in the area beacuase we will always stay here! Ask for Brenda if you have any questions or requests. We asked to move from double queens to a king suite. Brenda made it happen and even moved our belongings while we were out for the day. July 22, 2013
Rated 2.0 out of 5.0 by Outdated property, high price Admittedly, it is high season and we made a last-minute decision to visit Mount Rushmore. This Hill City property was available, and we bit the bullet to pay full rack rate -- no discounts for AAA or anything else. The pros: it was good to have a place to sleep, and the location is not far from Rushmore and Crazy Horse. The cons: the property felt old and tired -- dirty walls, grimy room curtains, cramped lobby -- and the breakfast was uninspiring, aside from the trademarked cinnamon rolls. I would go so far to say that it is the worst HIE we have stayed at, and that HIE corporate should make an unannounced visit to see if this hotel should even be carrying the Holiday Inn Express name. Very disappointed. Would not recommend unless there was no other option. July 21, 2013
Rated 5.0 out of 5.0 by Hill City Cheers I enjoyed my stay in Hill City mainly because there was HIE at the location. Service was excellent and I would recommend it to any of my friends. July 20, 2013
Rated 5.0 out of 5.0 by Awesome Hotel Not only was this hotel in the heart of where our family was visiting, it had wonderful staff, pillow top beds with down comforters. The room was spacious and clean. Breakfast had lots of choices (hot and cold). Price not too bad for the time of year and askig prices around the area. July 17, 2013
Rated 2.0 out of 5.0 by Old, needs up-dating, but good location for Black Hills. Key cards would not work..front desk staff re-keyed cards..still did not work..staff used master key card so we could enter our room..staff said it would be 2-3 hours before door lock could be re-programmed..and if we left for dinner we would have to wait for front desk staff to let us enter our room..problem was immediately rectified by another staff member. Housekeeping: dirty washcloth left in bathroom for a total of 2 days..towels, handtowels, washcloths, toiletries, bag for ice bucket, coffee/condiments/cups not replenished one day..beds not made one day. Breakfast staff handled breads/pastries with bare hands at least once. Breakfast items were very low on occasion. Carpet very dirty..sheer curtains full of dust/light fixtures very dusty. Head housekeeper, Mary, was very nice and helpful, and immediately corrected housekeeping problems! July 15, 2013
Rated 5.0 out of 5.0 by Nice stay We had a nice stay at this Holiday Inn Express. Rooms were clean. Breakfast was well supplied. Staff served after 9:30, made sure all guests were served. Centrally located from attractions. July 14, 2013
Rated 5.0 out of 5.0 by Close, comfortable and welcomed 4 kids and dad on an adventure to Mt Rushmore, Devils Tower, Crazy Horse, Needles Highway, Custer, Deadwood, Sturgis and The Bad Lands.....HIE, Hill City was a delight to come rest our tired eyes from the plethora of driving and touring. Beware, limited eats after 10 pm in the area. July 12, 2013
Rated 5.0 out of 5.0 by Great stay Stayed here on a trip to Mt. Rushmore. Staff was amazing and very helpful. Great location July 11, 2013
Rated 5.0 out of 5.0 by Very nice hotel My husband and I enjoyed our stay at this hotel in the Black Hills. It is centrally located and we drove to sights nearby. Stayed so busy that never got in the pool. Breakfast room is a little crowded if you wait until 7:30 or later to go. Breakfast was basically the same every day. Lady that worked in the breakfast room engaged and advised guests on sights to see. Had trouble with people in room above us being noisy but called front desk and it was corrected immediately. Thank you! July 11, 2013
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