Rated 4.4 out of 5 by 205
Rated 5.0 out of 5.0 by Scott-L Great Place to Stay
Our room was nicely updated and clean, staff were very pleasant and accommodating. The hotel was a short walk from the downtown shops and restaurants. Easy access to the freeway and the area attractions.
June 23, 2014
Rated 4.0 out of 5.0 by max 118 Nice place overall
The place is very nice and the people are friendly. The staff are very helpful and the building is very well kept. Our only issue was the bed was very uncomfortable.
June 22, 2014
Rated 4.0 out of 5.0 by jimb504 need to update restaurant furniture
Shabby furniture in restaurant area, waited for service at breakfast , finally went up and did buffet . staff looked uninterested.
June 22, 2014
Rated 5.0 out of 5.0 by RoadieMom Great Stay in a Great Town
We loved our stay at the Rapid City Holiday Inn! Staff was very helpful in giving us ideas for how to spend our time when we were in town. Thanks so much for an enjoyable trip to Rapid City, and the surrounding area!
June 20, 2014
Rated 5.0 out of 5.0 by BartThunder good place
It was fine. The staff was the most friendly and helpful and happy I have ever seen.
June 20, 2014
Rated 4.0 out of 5.0 by Jill, mom of six Great hotel but poor housekeeping
We stayed here for our son's wedding. (The wedding reception was also held here.) The front desk staff were excellent. The lobby and atrium area were great. Lots of comfortable and clean seating. Housekeeping was lax. On day three we asked housekeeping to clean our room and leave us fresh towels. Nope. We had to borrow towels from a family member in another room. We set the trash outside the room in hopes it would be removed. It was, but sheesh..should we have had to do that?
The reception was beautiful and the hotel was super- accommodating. The event planner for the hotel did a fabulous job. We were very pleased with everything.
The stay was good except for the housekeeping issue. I'm sure that they will remedy that right away or suffer the loss of business.
June 19, 2014
Rated 5.0 out of 5.0 by Cubs 73 great brunch, comfy beds
we stayed at the Holiday Inn in Rapid City for a class reunion. A local classmate booked a block of rooms there at a special price. The room was a great value for the price paid, the bar area allowed us to "take over" a space for a bunch of us to reminisce. We were given a private room to enjoy our Sunday Brunch which was excellent. Staff at all facets of this hotel were attentive and personable.
June 17, 2014
Rated 5.0 out of 5.0 by nefarmboy Rushmore Plaza Holiday Inn-Good value
We came to Rapid City to attend a performance next door at the Civic Center and were very pleased with our experience at the Holiday Inn.
Our only point of dissatisfaction was the fact that the common areas (dining area in restaurant, lobby, gathering area near fountain) was very chilly. The day we arrived was quite cool and wet, so that may have had some bearing on the indoor temperature of these areas.
Overall, we enjoyed our stay very much. The pool area especially was pleasant. We recommend this facility for anyone staying in Rapid City.
June 17, 2014
Rated 3.0 out of 5.0 by okeedorothy Great location
This Holiday Inn is in a prime location for guests who want to walk to restaurants and shopping. The staff are friendly (if not the most efficient) and have experience working with large groups. IMHO, the restaurant and hotel are overpriced but it is a quality property with adequate meeting space, pool, fitness center, and other amenities.
June 16, 2014
Rated 4.0 out of 5.0 by ArmyRick Excellent wait and hotel staff
Exceptionally helpful and professional staff. Extremely clean. Close to city center and exterior is well lit for security and safety.
June 16, 2014
Rated 4.0 out of 5.0 by erniee Very nice hotel
Good location to sites in the area. Can walk to downtown. Food and drink at hotel were good. My only complaint would be house keeping not replacing towels when ask and not leaving enough towels.
June 16, 2014
Rated 5.0 out of 5.0 by Big D SD Nice clean hotel at a decent value
I was very impressed with the hotel from the first phone call I made to confirm my reservation to the easy check out. I would definately recommend this hotel!
June 16, 2014
Rated 5.0 out of 5.0 by MikeMan1 Service above and beyond
The staff time and time again exceeded by expectations. This was confirmed one last time when I was in a hurry to leave and asked for a plastic bag for an item in my luggage. While not able to quickly grab and me having to head to the car, I found them chasing after me in a sprint to bring me the requested plastic bag.
This was just one example of the service that was experienced time and time again during the 9 days of my stay.
The only improvement that I could see would be a better fitness center, but there were full service centers not far away in town.
June 16, 2014
Rated 5.0 out of 5.0 by Frostman great experience
We had the best overall hotel experience of any trip ever. From the Front Desk to the room staff we were very pleased. Twanah was very accommodating to us as was the whole staff. We ate in the Court and the bar area and both were excellent..Sorry to say this, but the Banquet dinner was very low Quality except for the Dessert, which was superb. Our recommendation is assured.
June 15, 2014
Rated 5.0 out of 5.0 by Glibguy Quiet relaxing place
We had a minor issue with the room (sink in bathroom) but overall this is a nice property. Good wi-fi in the room. Decent food and gathering area(s) in the lobby. Very, very nice staff.
June 15, 2014
Rated 5.0 out of 5.0 by Always Traveln Convenient Location
This hotel has friendly, efficient staff...convenient parking, food, beverage AND even a coffee bar. Overall a great place to stay.
June 10, 2014
Rated 1.0 out of 5.0 by AlliJS Loud and little sleep.
The hotel had two weddings that evening and all the rooms open into a central courtyard. We were on the 6th floor and there was extremely loud laughing, yelling and shrill whistling until almost 3am. My husband and I both slept very little. I would recommend this hotel if you were traveling during the week as the room itself was comfortable, very clean and very modern but weekends are out! I'm not sure if this hotel has wedding parties, or other such large gatherings often, but if they do I would recommend a major remodel to shield guests who are not part of the festivities from the noise.
June 9, 2014
Rated 5.0 out of 5.0 by Jaime48 Excellent value in central Rapid City
Best locaton in Rapid City. Easy access to downtown and all it's amenities and to the Black Hills. Enjjoy having a restaurant, coffee bar and loounge all in the building. Friendly and helpful staff.
June 6, 2014
Rated 5.0 out of 5.0 by 4591 Comfortable and convient
Excellant hotel in a good location to city center and highways.
June 5, 2014
Rated 4.0 out of 5.0 by Ben2014 Clean and friendly!!
Hotel was clean and staff very friendly!! Wish they had PPV though, although the satellite channels were good (first world problem, ha ha ha!!).
June 4, 2014
Rated 5.0 out of 5.0 by rbrianh Excellent staff
Clean, room, very efficient and helpful staff, good meeting spaces.
June 2, 2014
Rated 1.0 out of 5.0 by fleetcaptain Worst Holiday Inn I ever stayed at!
Front desk staff welcomed me as Platinum member but failed to offer amenity until reminded,
Carpet in public areas on first floor as well as upper floor hallway were littered with debris. Surprisingly the room was quite clean.
However, despite new furniture, there was no refrigerator. I called and one was delivered quickly.
The restaurant, "The Grill," was an experience in greasy, over seasoned offerings. The "Wild Caught Walleye Cakes" resembled smashed pancakes fried in grease. The soup of the day was over-seasoned and tasteless.
Do yourself a favor, stay anywhere but here.
May 28, 2014
Rated 5.0 out of 5.0 by 2014World Traveler Great experience!!!
Great experience at Holiday Inn Rushmore , thanks Anna!!
May 26, 2014
Rated 5.0 out of 5.0 by karesue51 Comfortable room
When I check into a Holiday Inn property, I expect a certain level of excellence in all aspects of the service provided and was not disappointed in this property.
May 17, 2014
Rated 5.0 out of 5.0 by kh7981 Everything was amazing!
There is absolutely NOTHING bad to say about this hotel! Beautiful and amazing from the staff to the rooms!
May 13, 2014
Rated 5.0 out of 5.0 by Fred04 Excellent facilities with super friendly staff
I always choose this hotel whenever I am in Rapid City. I have stayed here well over a dozen times and am always greeted by friendly staff that go above and beyond to make sure my time away from home is as comfortable as possible. Rooms are always kept clean and fresh.
April 14, 2014
Rated 2.0 out of 5.0 by Snow South Dakota reservation
I want to begin by saying the staff at the hotel were all very nice and great to work with. The hotel was very clean and nice. Many of the rooms were in the process of being upgraded with super nice quality rooms.
We booked several rooms for a group. Each family tried to call and put the room under their credit card #. This proved to be very difficult and involved many phone calls to try to straighten out. When we checked in hotel I confirmed the rooms that were still under my credit card #. I also confirmed a room for someone coming in the following day but would be late arrival. On the way to the hotel this person received a phone call stating they no longer had room for them at this hotel and gave him a room elsewhere. It was great that they found him another room but we were all traveling together and could not socialize all together as planned. Holiday Inn stated that rewards member took priority over our reserved room. When we stopped at desk for something else there was a patron at the desk stating that he received a call in his room that he needed to leave his room because they gave his room to a rewards member. I guess my money is not as good as a rewards member money. I always thought if you reserved a room and paid via credit card that room was yours. I will probably avoid Holiday Inn if my room reservation is only good if a rewards member doesn't want my room.
April 7, 2014
Rated 4.0 out of 5.0 by Koussay Lack of organizing moving the guests throughout the remodeling
The hotel needs a lot of maintenance. I moved to three different rooms during my stay and found the commons problems; heating was terrible lack of enough heat during winter, need to run bath water for more than 10 minutes to get the hot water for shower, all window need to reinstall the weather strip to prevent the cold coming through the window frames, there is 1" gap between the bottom of the main room doors and the floor that brings cold air from the atrium to the room.
The front desk crew could not decide which floors the contractor will do the remodeling and they moved me three times within 50 nights that I stayed at the hotel. The general manager quit her job at the end of February and no general manager filled the position for the last two weeks of my stay to help organizing my moves from one room to another.
March 17, 2014
Rated 3.0 out of 5.0 by 99999 Very loud
The room was nice but the hotel was very noisey but it was okay. The main issue was parking.
February 9, 2014
Rated 1.0 out of 5.0 by Larr987 Do Not Recommend
Room had bad odor, wallpaper peeling off wall, cracked vanity and dirty carpet. Noise from bar was so bad had to complain to front desk at 12:30 p.m.. Price was high for such an old hotel. Do not recommend anyone to stay there.
February 2, 2014