Rated 4.1 out of 5 by 207
Rated 5.0 out of 5.0 by Nanna of 5 Great weekend
Spent another great weekend at the Hillsborough Holiday Inn Express. I have family in the area and this is my go to hotel. Every time I have stayed here it has been a great experience. Very clean, comfortable and friendly staff.
May 25, 2016
Rated 1.0 out of 5.0 by Gooseman810 YIKES!
First of all, let me start by saying my wife and I love IHG properties.
We were enroute home from Florida and stayed here 1 night. I am a Spire a Royal Ambassador member and stay at IHG properties ~150 nights per year.
The property is not good. It is supposedly refurbished but maybe Moe, Larry and Curly were the contractors. It was genuinely a cover over of previous bad workmanship. Wallpaper was peeling, grout was either missing or moldy, aircon was wheezing warm air, etc.
Needless to say, the parking lot was near empty.
The rate was good, and that should have attracted at least a few more people, but then we learned why.
I was not feeling well, and my wife called down to the front desk. She asked whether a late check out of 2pm would be available since someone was ill in the room. Given how empty the hotel was, one might have expected a reply akin to: "I'm sorry he doesn't feel well and of course 2pm is fine given you're a frequent guest at other properties in our chain!" the clerk replied differently, however with: "No, 1pm is the latest."
So as ill as I was, I called the IHG service center and they tried to call the GM whom they couldn't find in the hotel. They did connect to the clerk and instructed/suggested she might want to reconsider given the occupancy rate. Apparently they have access to that data from Atlanta and London. This was all done while I was on hold.
The clerk called back and left a message that we could stay until 2pm while I was still talking with the service center. I'm attaching some photos of the huge empty parking lot.
Normally, one receives either 2 bottles of water or 500 welcome points. We got neither. I wrote to the GM twice the following week and received a reply that he was expecting to visit the hotel "some day soon" and would look into it. Never heard from him again. Received the points only after a note to IHG in the Philippines.
Avoid this place. a real shame... RUN. AWAY. QUICKLY.
May 23, 2016
Rated 5.0 out of 5.0 by Ridgegal2 A Pleasant Surprise
Attending a Graduation at Chapel Hill. Several of us stayed here and it was a good experience. Nice room, comfortable bed and great service.
May 17, 2016