Rated 4.0 out of 5 by 89
Rated 5.0 out of 5.0 by Rick1958 Bed problem fixed, great service
we stayed here (1/2 hour west of RDU) since we were traveling west the following day, and it was $20 cheaper than the other area HIEs. Our plane was delayed so we arrived after 3am instead of 2am as I had anticipated. I did call to advise of the late arrival and again about the delay. No problems with either, and the desk manager was there when we arrived and greeted us warmly.
We had two queen beds, but found that one was 'defective', seemed to be worn out or broken: it sagged and 'creaked' when we lay on it. Since it was 3:30am we decided to address it in the morning. The same desk manager was there when we came down. He apologized and offered to move us, but as we were traveling 2 hours away and then back that evening, did not want to spend the time/effort to move. He promised to have the staff fix the bed while we were gone.
Promise fulfilled, bed was as comfortable as the other one when we came back. The following morning he explained that the foundation was cracked ...
EXCELLENT service IMO and while the hotel was obviously a bit older/refurbished, it seemed very clean/well done and maintained. I may not be the pickiest traveler in the world, however. The staff was no less than excellent in all our interactions, being very friendly and attentive, and responsive to our needs.
August 25, 2014
Rated 5.0 out of 5.0 by IllinoisGrandpa Passing through Durham
Due to am emergency, I found myself passing through Durham and needing a room at the last moment. Everyone here were very friendly and accommodating.
The room was clean and had everything I needed to get a good, comfortable night's sleep.
August 15, 2014
Rated 5.0 out of 5.0 by Paladin2014 Friendly helpful staff
We had another good experience at this hotel. Had stayed here on previous occasion and was impressed with staff; cleanliness; breakfast; and comfort. Would stay here again next time I'm in the area.
August 12, 2014