Rated 4.4 out of 5 by 234
Rated 4.0 out of 5.0 by Marthella Comfortable Bed, Great food and cleanness
Nice hotel. excellent staff, excellent breakfast, comfortable bed.
Noisy area and hotel.
September 13, 2014
Rated 5.0 out of 5.0 by Longjean Great Service
My family had a reunion in the area, so I searched for a hotel nearby and decided on this location.
The hotel staff was very helpful and friendly, especially the breakfast staff. I returned late for breakfast, they were still in the room and offered me several selections of food.
The hotel pool and hot tub were clean and fresh. The workout facility is very small, but adequate. Room was clean and comfortable.
This hotel is centrally located so I was able to go several places and get back without getting lost.
Would definitely stay here again!
September 12, 2014
Rated 5.0 out of 5.0 by eldo20 Great service and attention to detail
First time staying at this hotel and was really impressed with the property and staff. Everything from check in to check out was first class!! Liked it so much that I booked again a few days later for an upcoming trip to the area.
September 8, 2014
Rated 5.0 out of 5.0 by HBB1 Fine Stay
We stayed here 3 nights;a family of 4 the youngest being dropped off at college. Clean, well kept, easy access to shopping. Usual good Holiday Inn Express quality.
September 8, 2014
Rated 1.0 out of 5.0 by very unhappy guest 123 Terrible customer service at the Chicago West O'hare location
We forgot some clothing items when we checked out. We have called 7 times over the past six days now and still no resolution to retrieve them. We will not stay at this hotel again. Staff is inept.
September 5, 2014
Rated 2.0 out of 5.0 by Unhappy guest in Chicago Horrible staff
I stay in hotels for about 120 days a year throughout the country, this was the rudest staff I have ever ran across! Nice hotel, wonderful driver...... But the evening front desk staff is rude and disrespectful as well as one of the breakfast workers. From making the reservation to leaving the hotel I would not recommend this hotel to anyone without a staff overhaul. This was a waste of 40,000 points!
September 4, 2014
Rated 4.0 out of 5.0 by indigoanna Comfortable Stay
Overall it was a great stay. Staff was excellent! Breakfast was good, but had internet connection problems. The room I stayed in must have been by a street light, as it showed through the window. If you are a light sleeper, you will want to get a room that is an odd number, so you are not on the traffic side of the hotel
September 3, 2014
Rated 4.0 out of 5.0 by Woozy Poor service front desk
Kelly was nice and resolved the problem with check in, her assistant wasn't pleasant but rather rude. She did not acknowledge Platinum status and didn't care about accommodating my stay
September 2, 2014