Rated 4.4 out of 5 by 148
Rated 5.0 out of 5.0 by MCRising I would stay here again
Very clean, comfortable room with frig and microwave. Clean air too!
May 3, 2013
Rated 5.0 out of 5.0 by Starbuck Excellent Staff! Make sure you get on the right airport shuttle.
I have stayed at many hotels in my business travels and the staff at this HIE rank among the best. One of our party arrived at the airport from Boston (day of lockdown) and the front desk person --don't know her name but I will call her Sally -- alerted the shuttle driver, Javier, to look for her. When she didn't show up, the driver called the front desk, and Sally called us in our room. Javier waited even though other guests on the shuttle were impatient. We were treated like family. Unfortunately, our friend got on the wrong shuttle! We picked her up at the other HIE next to the airport -- also on Mannheim. So, make sure you are on the right shuttle. We also gave another guest a ride who made the same mistake. Location: Suburban. There is a SuperTarget right there and a few restaurants. We ate at the Weber Grill which was very good. Easy access to downtown -- other than the traffic. I also was able to go running in a residential neighborhood across the street. It's a 20-30 minute drive to airport but the shuttle service is really excellent -- provided you get the right one. Dining area was very clean and well-stocked. Really no complaints. Sally, you deserve a raise!
April 26, 2013
Rated 5.0 out of 5.0 by Express Nice hotel in a great location but...
This hotel was a perfect choice for my family. We always stay at Holiday Inn Express when we travel. Our only complaint was the crib we reserved for our 8 month old son. He would not sleep in it and judging by the mattress I could understand why. We brought it up to the front desk when we checked out. We were told that the cribs are chosed by IHG and not by the individual properties and there was nothing they could do for us except apologize. We understood and we were able to manage. We had stayed at another Holiday Inn Express and they had the same crib, too. I still gave the property 5 stars because the crib was something they couldn't control. I did give Room and Comfort only 4 points for the crib.
April 21, 2013
Rated 5.0 out of 5.0 by monkeyshines Nice room, good service
My stay at the Holiday Inn in Chicago was top rate. The service was good, my bed was very comfortable and quiet. I would definitely stay at this Hotel again if my travels take me to the area.
April 19, 2013
Rated 4.0 out of 5.0 by Jimica Location
This hotel was advertised as location O'hare. Not! It was sixteen miles away. It took me two trips to find. My GPS did not locate it and when I called for direction I was told I should plug in something different on the GPS.
April 19, 2013
Rated 5.0 out of 5.0 by Anne4 Good Value
Really comfortable pillow top mattresses, renovated rooms with granite counter tops in the bathrooms, and coffee and tea making equipment in the rooms make this a great choice for the western suburbs in Chicago. The breakfast goes beyond the usual fare and adds hot pancakes, eggs, fresh baked cinnamon rolls. If you need quiet be sure to ask for a room away from the Mannheim Road side as the traffic noise might bother some people.
April 18, 2013
Rated 5.0 out of 5.0 by daveccc Great place, very good location for business.
I've stayed there at least a dozen times on business. Very easy to get in and out of... It's 2 minutes from their parking lot to I-290. 15 - 30 mins straight shot to the loop (depending on the time of day, of course), 10 mins the other way to Oak Brook. It's a newer building so it's fresh-looking. Not many signs of wear. Property is well taken care of. Not a lot of places to eat near the hotel and no bar or restaurant in the hotel, but again Oak Brook is 10 mins and they have everything. Beds are very comfortable, nice pillows, good water pressure, plenty of hot water, good TV, free and well-functioning Internet access. Safe, lighted parking lot. Breakfast is OK -- same as all the other holiday inns, but then again, all I want is a muffin, coffee and I'm on my way. If your looking for all the amenities of a 5 star hotel, this is not the place for you. If you're looking for a clean, reasonably-priced place to hang your hat and get a good night's sleep, it's perfect. Staff is great and friendly, too.
April 12, 2013
Rated 5.0 out of 5.0 by Frieda 2nd visit---will definitely return
Hotel has easy access off interstate. Only 10 miles straight shot to downtown Chicago. Hotel was clean and neat. Large breakfast area with snacks provided when breakfast room was closed. Hot tea, coffee and popcorn available. Bed was amazingly comfortable. Slept like a baby.
April 10, 2013
Rated 5.0 out of 5.0 by Hp86 Great location
Hotel is clean and friendly. Just what i needed while away from home.
April 10, 2013
Rated 5.0 out of 5.0 by Althea3 Home away from home experience
Great stay comfortable room staff greeting was friendly. Breakfast was good will be excellent when beef bacon or turkey bacon is served.
March 28, 2013
Rated 4.0 out of 5.0 by Bil48 Great Service
Our experience with Holiday Express was great. Although we only stayed overnight rooms were clean and refresh, bed was very comfortable. I would recommend this hotel and we will come back again!
March 22, 2013
Rated 5.0 out of 5.0 by ChelleS8 Rest and Relaxation
Rooms were clean, nice view and convenient location. The only problem we came across, was we arrived in Illinois from Minnesota the night before our reservation and the night manager would not allow us to have a room at a discounted price (close to the online rate we had booked for the weekend). Overall our stay at Holiday Inn Express-Hillside, IL was an enjoyable experience and we would recommend it as a nice place to stay.
March 22, 2013
Rated 5.0 out of 5.0 by Oneperson Best Holiday Inn Express!!!
We stay at Holiday Inn's everywhere we visit! This one was the best!
March 20, 2013
Rated 5.0 out of 5.0 by JeffreyKristine Great Hotel
Modern, very clean and awesome staff. Loved the stay. We will stay here again the next time we return to the area.
March 18, 2013
Rated 1.0 out of 5.0 by blkdeath75 Do NOT stay at this location!
First off sorry this is so long.
I would hate to have someone go through what we did so I am writing all of this.
We checked in on a Friday evening after making reservation through booking.com which was painless. After getting to our room only half of our lights worked which only took us a second to discover the previous guests or staff must have unplugged them. Upon opening the refrigerator we found out it was unplugged as well and full of water(defrosted?) which was now all over the floor for our own lake. I had called down to get a few towels and was told okay, then the front desk called me back and said they could give me another room instead(apparently out of towels), so despite being unpacked we said okay and brought our keys back down to be re-scanned to our new room, packed up and moved. Getting into the new room it looked as if someone had just finished eating in there due to the grease/oil all over the desk and food crumbs all over the floor. Already being annoyed for having to move I cleaned it up and wiped the desk down and decided to ignore it since our fridge and lights worked.
Later I decided to go swimming with my 10 year old son, what a joke that was. There must have been 25 unsupervised kids in the pool throwing wet towels at each other and screaming. We decided maybe later and figured we could go to the room and rent a cool movie or something. No luck as HIE doesn't have rental movies here. but they DO rent DVD players for $15 a night(just the player....no movies) so we just left to go eat.
A couple hours later after returning we checked the pool again which was now empty but destroyed. Wet towels everywhere(no dry ones anywhere to be seen), empty Doritos/Cheetos bags and Kool-Aid drink pouches(I counted at least 6 empty bags laying around the floor). It was disgusting to say the least. My son chose not to swim due to some of the garbage floating in the pool.
Later that night I had to run out for a family gathering and upon returning our room keys didn't work. I went to the front desk only to have the clerk with an attitude tell me it was MY fault for keeping the key in my wallet OR by my phone. REALLY?! A simple comment NOT to keep them there would have been fine due to the magnetized credit cards or phone messing with the code somehow.
We went down for some breakfast only to find the same group of unsupervised kids yelling and screaming and making a mess in the breakfast area and empty coffee creamers and sugar packets tossed everywhere but the garbage RIGHT NEXT TO THEM. The hotel employees seemed to be ignoring everything as they walked right past them AND the yelling kids. So we opted to have breakfast elsewhere. The rest of the day we decided to stay out of the hotel for as long as possible so we only had to sleep on returning(to which our keys didn't work again and they were not in our wallets or by our phones).
All in all a HORRIBLE experience and I would NEVER return here.
Go to Oak Brook or the Ohare area and spend the extra 15-20 minutes travelling to Chicago, it will be WELL worth it to you and your family!
March 11, 2013
Rated 5.0 out of 5.0 by JZ919 Easy Access & Central Chicagoland Location!
My wife & I checked out this hotel for a relaxing getaway & it did not let us down! Fantastic central Chicagoland location with very easy access right off I-290 & Mannheim Road. Restaurants within walking distance of the hotel made it nice to grab a quick dinner, & the hotel's breakfast buffet had a nice variety of hot & cold items to satisfy anyone in the morning. Room was spacious with comfortable bed, clean bathroom...just an overall very nice experience. Highly recommended!
March 11, 2013
Rated 3.0 out of 5.0 by TravelerfromMichigan Hotel Service was Good - Was Disappointed about Shuttle Service
We got a room with 2 queens and a sleeper sofa, and a small fridge & microwave. The room was clean and the free breakfast was very nice. We bought train/bus CTA passes because the hotel offered free service to & from the Forest Park station of the Blue Line. We did not like taking the train (we had our 2 teenagers with us and we felt unsafe.) On one return trip back to the hotel I called ahead to let them know exactly when we arrive at the station. They said no problem, just call as we got closer. When I called again, I was told the shuttle was not available because it had just let to pick someone up at the airport. This left us with our 2 kids stranded at the train station after dark. We ended up paying for a cab because we felt uncomfortable waiting there. It we return to Chicago, we will stay downtown to avoid this from happening again.
February 26, 2013
Rated 5.0 out of 5.0 by darwood We like this motel
We chose this motel because of locality and it offered park and fly as well as a swimming pool for grandkids and breakfast. We were very satisfied and will use it in the future even when by ourselves.
February 26, 2013
Rated 5.0 out of 5.0 by JeffreyKristine Awesome Rooms!
I have stayed here 3 times for a total of 7 days. Love the extra big rooms. Very nice breakfast and a great location.
February 20, 2013
Rated 5.0 out of 5.0 by Beam Wonderful Staff
Very welcoming, and the provision of a free local shuttle service is wonderful. Big Kudos, and many thanks for a great stay!
February 17, 2013
Rated 5.0 out of 5.0 by Coup Great Place
This is an excellent choice for lodging and has an excellent variety for breakfast.
February 13, 2013
Rated 5.0 out of 5.0 by licj Comfortable Room and Great Breakfast Selections
The hotel is very easy to access from freeway. Coffee and hot beverage is available in the evening, great for winter days. The room is clean and comfortable. Has great selection of food items for breakfast.
February 13, 2013
Rated 5.0 out of 5.0 by shemac popcorn
I really enjoyed the popcorn. The staff was friendly and breakfast was great. Sometimes the cinnamin rolls were hard but overall good.
February 12, 2013
Rated 3.0 out of 5.0 by RandallK Small flaws, but good value for the area.
There are nicer options in the Oak Brook area, but most are considerably more expensive. The room was clean, although the cover blanket had a large rip in it, and the shower head had very poor water pressure, dripping rather than spraying.
The hotel is located right on a major roadway, and traffic noise was significant, even on the fifth floor. If that sort of noise bothers you, you may wish to request a room AWAY from the street.
The staff was friendly and the hotel was clean overall. The free breakfast and business center were nice touches. The TV signal in the room was very poor and most channels looked terrible.
Overall, I would stay again, although if I wanted a more complete, relaxing experience, I would choose another local hotel, if the price was right.
February 11, 2013
Rated 4.0 out of 5.0 by scotch4ever Great hotel for business travelers
I stay at this location almost every trip I have for business in the chicagoland area. There are no parking fees unlike the $45-50 in downtown. The hotel is located in a shopping center which has a Target Super Store, Staples, Chase Bank, Pizza Shop, Sub Shop, and Burrito Shop. If you are flying in no worries as they have an airport shuttle.
The hotel can be quite busy on the weekends between the small colleges basketball and volleyball teams that stay there or the various Church seminars but you still get a great night sleep.
If you drove and like cigars the best cigar shop in the entire state is only 10 min away, Casa De Montecristo, 1332 W 55th St, Countryside, IL 60525. They have aging rooms, private stock, VIP underground lounge via private elevator, and cigars you will see at no other shop in the world.
February 2, 2013
Rated 5.0 out of 5.0 by MAH50 Great location and great price
I had a weekend stay at this hotel I enjoyed my room and the amenities, the staff were warm and friendly.
January 25, 2013
Rated 5.0 out of 5.0 by Destiny2013 Great Hotel :-)
This hotel was absolutely awesome :-) Considering the fact that it was me and my husband first time in Chicago, I had a fear of how the hotel would be. The Holiday Inn Express shocked me tremendously!! For example, I was expecting nasty food but I was surprised how well the breakfast food tasted. There was such a variety of food until even the pickets eater could find something to eat.
There was no noise---the only thing I experienced was total relaxation and me and my husband are definitely planning another trip so we can visit this dynamic hotel :-)
January 23, 2013
Rated 5.0 out of 5.0 by Jmall Great experience!
-Wonderful room: very clean, very spacious, nice decor
-Staff was very helpful
-Location is great- it's near a Staples, SuperTarget, and food choices
-Hotel shuttle takes you to close locations that may not be for business if you request
January 22, 2013
Rated 5.0 out of 5.0 by bbhuit Lovely hotel, great location and great staff!!1
My husband and I were traveling for business. My husband was not feeling well, so he spent a lot of time in the hotel. Thestafff was very acommodating and flexable. Thanks for a great experience.
January 21, 2013
Rated 4.0 out of 5.0 by FrequentTravelers Newer property, good breakfast,
Stayed 5 nights - 2 adults.
Beds were comfortable. Check in and check out were a breeze. Everything worked. Room was quiet (rm 427).
Better breakfast than many motels: real eggs, pancake machine, good coffee with real half and half, as well as assortment of flavored creamers. Sausage, bacon, cereals, fruit....
Coffee, tea, hot chocolate available 24 hours.
The value was quite fair and what I expected in the price range.
Plenty of free parking....
- Would have been nice to be able to set the AC/heater to run continuous so we didn't hear it cycling ON and OFF all night.
Overall - would reccomend.
January 8, 2013