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Rated 4.3 out of 5 by 447 reviewers.
Rated 3.0 out of 5.0 by Not the greatest Average property - not updated like many other IHG Express properties. The staff was wonderful upon check in and check out. Multiple thank you's for being a Spire Member and offers if they could do anything to make the stay more enjoyable. Main reason for the rating is the room wasn't "great" The beds seemed old with indents on both sides, and the air handler ran all night just to keep the room at 70 even though it was only 62 degrees out. When I opened the blinds in the morning I was also semi disgusted that the wall had a long term leak and there was mildew/mold on it as well as plaster just falling off. I won't stay at this location again when returning on business. August 25, 2015
Rated 4.0 out of 5.0 by Great experience except..... This hotel was great and upheld many of the features to be expected of any national Holiday Inn Express. THE BUILDING: Everything was very clean here. Parking lot, common areas, and the dining area. No complaints, and nothing spectacular. THE STAFF: Wow. This staff. We saw an unusually large staff presence during our stay and they never failed once to be friendly, hospitable, and professional. They clearly care about doing their jobs, and doing it right. When the pancake maker broke (much to the HORRIBLE dismay of a few guests), three staff members appeared to try to fix the problem. They all were invested in finding a way to fix it rather than just declare it out of service. Also, we never saw a staff member just standing around. Everyone was always busy carrying out tasks, or trying to help another staff member with theirs. THE GUEST ROOM: Our suite was as expected and came with the industry standard features (desk, sofa bed, refrigerator, cabinets, etc.). The beds and pillows were of a good quality and the bathroom was clean and everything functioned properly. HOWEVER, the mattress on the sofa bed was the most uncomfortable thing I have ever felt. A guest should never be able to feel a single spring, much less EVERY spring on any mattress. I know from previous experience thRaat these mattresses can be just as comfortable as the regular ones. To me, there was no excuse for allowing such a miserable mattress to not be replaced. OVERALL: Our stay was very pleasant, just avoid that sofa mattress. The staff is very attentive during the breakfast service and made sure everything was stocked properly, which not all hotels do well. RATING: 4.25/5 stars August 25, 2015
Rated 5.0 out of 5.0 by A Good Hotel that's in a Good Location We really enjoyed our stay there. The staff was very professional and hospitable. This was our first time in Chicago.They made our stay a memorable one. Good shuttle service to and froom the airport and other places. Mikey one of the shuttle drivers was happily waiting to take us to the airport. The front desk staff was very pleasant and went out of their way to take care of us. The room was very clean and the cost was very reasonable. The hotel's location is not far from the downtown, ORD Airport and Oak Brook Mall. We normally don't leave comments after staying at a hotel but we were so impressed with the service of this one we had to leave our thoughts and thanks to the wonderful staff there. When we come back to Chicago next year this is where we'll stay. Thanks again staff. We highly recommend this hotel. August 24, 2015
Rated 5.0 out of 5.0 by Ver y nice facility Very friendly front desk Very clean facility Highly accessible August 21, 2015
Rated 5.0 out of 5.0 by Nice hotel with good service Stayed 3 days for Chicago visit with family, kids loved the pool area and rooms were clean. I would recommend this hotel for those that want to visit downtown but don't want to pay the hotel parking fee's. August 21, 2015
Rated 5.0 out of 5.0 by Trip to meet Trudy Everything went as expected; Trudy and family had arrived and gone downtown by the time we arrived; I picked them up from the EL as she would have to wait for a hotel pick-up, but that was no problem. August 18, 2015
Rated 5.0 out of 5.0 by Great Experience We (Family) stayed here for 5 days while visiting Chicago. Kids had a great time, convenient to travel to Chicago via CTA (Forest Park) Station. It was a great experience for all of us. Staff were courteous, great location. August 18, 2015
Rated 4.0 out of 5.0 by Comfortable Hotel Aside from a check-in snafu. The rest of the stay was normal. Nothing spectacular but nice and clean. August 18, 2015
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