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Rated 4.4 out of 5 by 215 reviewers.
Rated 3.0 out of 5.0 by Small flaws, but good value for the area. There are nicer options in the Oak Brook area, but most are considerably more expensive. The room was clean, although the cover blanket had a large rip in it, and the shower head had very poor water pressure, dripping rather than spraying. The hotel is located right on a major roadway, and traffic noise was significant, even on the fifth floor. If that sort of noise bothers you, you may wish to request a room AWAY from the street. The staff was friendly and the hotel was clean overall. The free breakfast and business center were nice touches. The TV signal in the room was very poor and most channels looked terrible. Overall, I would stay again, although if I wanted a more complete, relaxing experience, I would choose another local hotel, if the price was right. February 11, 2013
Rated 4.0 out of 5.0 by Great hotel for business travelers I stay at this location almost every trip I have for business in the chicagoland area. There are no parking fees unlike the $45-50 in downtown. The hotel is located in a shopping center which has a Target Super Store, Staples, Chase Bank, Pizza Shop, Sub Shop, and Burrito Shop. If you are flying in no worries as they have an airport shuttle. The hotel can be quite busy on the weekends between the small colleges basketball and volleyball teams that stay there or the various Church seminars but you still get a great night sleep. If you drove and like cigars the best cigar shop in the entire state is only 10 min away, Casa De Montecristo, 1332 W 55th St, Countryside, IL 60525. They have aging rooms, private stock, VIP underground lounge via private elevator, and cigars you will see at no other shop in the world. February 2, 2013
Rated 5.0 out of 5.0 by Great location and great price I had a weekend stay at this hotel I enjoyed my room and the amenities, the staff were warm and friendly. January 25, 2013
Rated 5.0 out of 5.0 by Great Hotel :-) This hotel was absolutely awesome :-) Considering the fact that it was me and my husband first time in Chicago, I had a fear of how the hotel would be. The Holiday Inn Express shocked me tremendously!! For example, I was expecting nasty food but I was surprised how well the breakfast food tasted. There was such a variety of food until even the pickets eater could find something to eat. There was no noise---the only thing I experienced was total relaxation and me and my husband are definitely planning another trip so we can visit this dynamic hotel :-) January 23, 2013
Rated 5.0 out of 5.0 by Great experience! -Wonderful room: very clean, very spacious, nice decor -Staff was very helpful -Location is great- it's near a Staples, SuperTarget, and food choices -Hotel shuttle takes you to close locations that may not be for business if you request January 22, 2013
Rated 5.0 out of 5.0 by Lovely hotel, great location and great staff!!1 My husband and I were traveling for business. My husband was not feeling well, so he spent a lot of time in the hotel. Thestafff was very acommodating and flexable. Thanks for a great experience. January 21, 2013
Rated 4.0 out of 5.0 by Newer property, good breakfast, Stayed 5 nights - 2 adults. Beds were comfortable. Check in and check out were a breeze. Everything worked. Room was quiet (rm 427). Better breakfast than many motels: real eggs, pancake machine, good coffee with real half and half, as well as assortment of flavored creamers. Sausage, bacon, cereals, fruit.... Coffee, tea, hot chocolate available 24 hours. Good housekeeping. The value was quite fair and what I expected in the price range. Plenty of free parking.... - Would have been nice to be able to set the AC/heater to run continuous so we didn't hear it cycling ON and OFF all night. Overall - would reccomend. January 8, 2013
Rated 4.0 out of 5.0 by Comfortable bed and very clean rooms This was a very nice clean comfortable hotel, and great price. The only negative thing would be that it a located next to a busy road, but was good overall. January 8, 2013
Rated 5.0 out of 5.0 by Great Place This hotel was an excellent choice. The room was comfortable and the breakfast was good. The price was reasonable. Will stay there again. December 29, 2012
Rated 5.0 out of 5.0 by Great For Travelers Convient to highway and my meeting location. Lots of resturants and shopping in same location. December 8, 2012
Rated 5.0 out of 5.0 by Great Property I travel over 150 nights annually and find this hotel one the best I have ever stayed in! Staff is nice and professional, always. Proximity to OHare and Chicagoland make it a perfect choice for me when in town on business or enroute to Europe. Regards, December 5, 2012
Rated 5.0 out of 5.0 by Clean, comfortable and friendly! Very clean and comfortable facility with very friendly and attentive staff. The breakast/dining area is very large, well equipped with comfortable seating and has a much larger array of items than most similar chains. My king room was large and I really love the fact that a small fridge and microwave are in the room. This hotel is walking distance to the Super Target (groceries) and a handful of fast food restaurants. Very easy access to the interstate. The fitness room was adequate - 2 treadmills, a bike and 2 elipticals. Water in the fitness room would have been nice. The only very minor downside for me was the comfort of the bed and especially the pillows. They were both too firm for me and I would have appreciated some softer pillows throw in to the 5-pillow mix on the bed. Also, the sound of water running in other rooms was very loud. It didn't bother me, but it is something to note if that kind of thing bothers you. . December 2, 2012
Rated 5.0 out of 5.0 by Comfortable bed and great service. excellent! we had no problem as we got best service. We are happy with our experience. Thanks. December 1, 2012
Rated 5.0 out of 5.0 by Another great stay at HI Express The room was just as we've come to appreciate with HI Express Hotels ... immaculately clean, comfortable, affordable. Staff was superb, as was breakfast in the AM! Thank You, Holiday Inn Express ! November 30, 2012
Rated 4.0 out of 5.0 by Nice Facility, Great Suite Rooms I recommend this hotel for the staff and overall facility. I do hope they improve their breakfast variety (fruit and meat)! November 30, 2012
Rated 2.0 out of 5.0 by Normally nice Holiday Inn Express with shuttle problem Our stay was fine. All Expresses I've been to (many of them) have been clean and top notch for a night's stay for business. This one was fine all around until we went down to the lobby in the morning to catch a shuttle to the airport. We were told that it was "on demand" and the shuttle was out and about already and wouldn't be back for an hour. I've never heard of this before but it was real and there were no backup shuttles or any other solution for that matter. I had to catch a cab instead of the normal shuttle that I rely so much on. Again, the hotel and its accommodations were fine and the staff was as helpful as I could ask for. They just have an odd policy when it comes to their shuttle. Not Pleased November 27, 2012
Rated 5.0 out of 5.0 by Excelente Excelente al 100% volveria a quedarme en este hotel November 22, 2012
Rated 5.0 out of 5.0 by Great property with wonderful sales staff for meeting space I stayed on property to conduct an employee training and was blown away by the customer service. The staff went above and beyond to ensure that I had everything I needed. All staff were very helpful and attentive. The breakfast selection was fantastic and there is a Jimmy John's in the same complex that delivers to the hotel. I would definitely stay here again! November 19, 2012
Rated 5.0 out of 5.0 by Hillside, IL A Great Chicago proper location, clean, spacious, and well appointed rooms, courteous and friendly staff members, and an overall decent value. I would recommend this establishment to my fellow travelers. November 15, 2012
Rated 3.0 out of 5.0 by Good location Will come again to this Hotel. I like that close to downtown Chicago. November 13, 2012
Rated 3.0 out of 5.0 by Bed far too soft While the hotel overall is OK and staff is just fine, the beds are awful. For a fairly new hotel I am disappointed. I stay in hotels 200+ nights a year. I was excited that a 'good' hotel came to this area. I have stayed here several times and been consistently disappointed in the bed. Sorry, I will stay elsewhere next time. November 6, 2012
Rated 5.0 out of 5.0 by good experience We enjoyed our visit to Chicago. The room was comfortable and the bathroom was above my expectations. The room chair was narrow and stiff, so not worth sitting in. The towels were decent and the pool/hot tub helped to increase my relaxation. November 2, 2012
Rated 5.0 out of 5.0 by Thank you shuttle service!! I stayed at the hotel when all rooms in downtown Chicago exceeded $350/ night. The shuttle service took us directly to the blue line, so we could buzz into town without paying expensive parking fees. The driver suggested we stop at Walgreens' drug store to purchase a rail & bus one day ticket for only $5.25!! Free hotel parking, free shuttle, and transportation anywhere in & around Chicago via rail or bus for only $5.25/day....priceless! Thanks for making a memorable vacation with my son affordable. October 26, 2012
Rated 1.0 out of 5.0 by Un called for security demand I was required to provide my drivers license for them to scan into thier security system. I spend 70 to 90 nights per year in HIE and have never been asked for this before. I did not like it and in the future will not stay at any location requiring this invasion of my data. October 24, 2012
Rated 5.0 out of 5.0 by Great Refreshment Even though a rail road right behind the hotel, it is still comfortable and didn't interrupt the sleep. October 17, 2012
Rated 5.0 out of 5.0 by Neat Freak Loved It! I am a neat freak! And this hotel was right up my alley, My room and bathroom was neat and clean with nice upgrades including granite countops and flat screen tv. And the bed and pillows were ultra comfy. I felt like I was at home. I was running late so I was unable to try the complimentary breakfast, but my bet is that it was great! October 17, 2012
Rated 1.0 out of 5.0 by poor breakfast staff Do not stay here if you are a frequent traveler. They greet you when you walk in with "welcome back" but never even try to lift their eyes from what they are doing. The breakfast staff is very rude, they remove entire trays of food and then you must wait for it to be brought back out, This is the worst of probable 50 HI's I've stayed at. October 17, 2012
Rated 5.0 out of 5.0 by VERY NICE HOTEL The quality of this Holiday inn Express hotel was as high as any other. The service was good, but we didn't really enjoy of waht the hotel offers you since we were more out. They have wifi, pool, good breakfast... The location is ok if you have car available, otherwise would so hard to move around Chicago. There are few restaurants, stores and even a target about 0.3 miles around, so you'll get everything you need. October 15, 2012
Rated 5.0 out of 5.0 Very nice place A bit pricey for an HI Express facility but not too bad upon consideration of location being not horribly far outside downtown Chicago. Interstate 290 is easily accessible however caution to heavy traffic on I-290 West. The facility is very nice overall. Impressive outter appearance does not disappoint inside October 10, 2012
Rated 4.0 out of 5.0 by Mini Vacation Stayed two days, relaxed, rested and felt refreshed the day I left. Nice rooms, quiet and clean. Coffee and other drinks available during the day was great. Breakfast was excellent. Thanks H.I. for a great stay. October 10, 2012
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