Rated 4.5 out of 5 by 223
Rated 5.0 out of 5.0 by wlsl Great welcome and service
We were tired after traveling all day and enjoyed the welcome and the peace and quiet of this location. Nice breakfast and gas was the least expensive in trip to that point. Good food available close by. Easy to find.
August 25, 2015
Rated 2.0 out of 5.0 by Yvo4118 not very impressive
I was extremely disappointed with the service or lack thereof. we arrived later after driving 13 hours from T hoeworonto. The young woman had a hard time processing my rooms. I was paying with a debit card therefore cash. She proceeded to swipe my card several times which I found out ended up deducting the price of 4 rooms from my chequing account. When I noticed the money missing from my account two days later I called the hotel to explain and the woman who answered argued with me telling me it was just my credit card company and that the money doesn't get deducted but is merely posted there. When I repeatedly tried to explain no it was not a credit card that in fact my actual bank account was deducted the money she still was not believing me and told me to talk to my bank. Long story short, the bank advised it's the individual hotel. Well a few days later I was credited however not the full amount as they played with the exchange rate so in the end I am short about $30 for their error. I am still trying to work that out however not sure I will get anywhere with the hotel itself.
Last issue, we were advised upon check in about the pancakes from 8pm to midnight which we were aware of as I had just stayed in a Holiday Inn 3 days prior. Anyway it was 11pm when we checked in, once we were settled in our room mi kids and I went down to get coffee and pancakes and the machine was off.
We had to ask the two ladies at the desk and one of them finally came and begrudgingly turned the pancake machine back on and added mix. Why have a promotion on and advertise it and even have staff offer it only to not have it available for guests.
Not impressed at all with this location.
August 20, 2015
Rated 5.0 out of 5.0 by Mungo 757 Good Stay
The hotel was located near most attractions. The staff was very friendly and helpful. I would stay again.
August 17, 2015
Rated 4.0 out of 5.0 by dancing diva13 good place near highway
we stopped here on way to florida. it's convenient next to highway. The bathroom could use some fixing up but it was clean. And I wish they would change up their breakfast options. I've been travelling for years, and it's always the same.
August 17, 2015
Rated 4.0 out of 5.0 by jmhave44 Staff friendly, efficient,room was comfortable, breakfast excellent
Had we not just stayed the previous night in HIX, Orange Va, Hillsville, HIX would have been given a better overall rating. Compared to the Orange Va, facility, this facility was not as up-to-date, Wi-Fi much slower and quite static. Room
August 15, 2015
Rated 5.0 out of 5.0 by Victoria G No surprises
Didn't there used to be a slogan for some hotel chain - "No surprises!"? I like knowing what to expect from Holiday Inn Express, and I was not disappointed. It was clean and very comfortable, and breakfast was good. My only complaint is about the bathroom amenities. While the shampoo and conditioner are of good quality, the bottles have gotten smaller and smaller and now there is not nearly enough of either to wash and condition my medium length hair. Ditto for the shower cap - my head is very small and it won't fit on my head anymore.
August 11, 2015
Rated 5.0 out of 5.0 by Bill188 Leisure Trip
We only used this Holiday Inn Express for a brief stay. All the accommodations were excellent.
August 7, 2015
Rated 5.0 out of 5.0 by 5inline Comfortable and quiet
Had a good experience while in town for a memorial service. Friendly staff and quiet room was very much appreciated. A little more attention to detail is needed regarding tile and paint in the bathroom, and dusting in the lobby. However, I would highly recommend this hotel.
August 6, 2015