Rated 4.7 out of 5 by 112
Rated 5.0 out of 5.0 by Donald61 HIE in Hixson
little disappointed in that the front desk denied the option upon check in for the extra points and stated that this property did not participate in the points only gave a snack bag :-(
February 8, 2014
Rated 5.0 out of 5.0 by Traveling Dawg Excellent stay
Great staff, clean room, good free breakfast. If in the area I'll be back if in the area
February 7, 2014
Rated 2.0 out of 5.0 by PlatinumEliteMemberfor3Yr Not worth
I had partially used my rewards points and rest cash amount to book this room. Being a platinum member for couple of years, I thought I should get best available room for the price I paid.
Unfortunately, staff said, since I booked it through points, I am not allowed to change the room. First thing is, I partially used my points to book this room. 2nd thing: If booking with points is such a crime, then why would they offer such kind of benefits?. 3rd thing: Entire hotel is empty on that day, and I was travelling with children and elderly persons, we said we are not comfortable with the offered room; still staff said there is nothing they can do.
Worst experience I ever had with IHG family.
Bottom line: Hotel also smells fishy. Kind of old. Avoid it.
January 27, 2014
Rated 4.0 out of 5.0 by ArmySoldier Great Staff n stay
Really enjoyed the stay. The staff was excellent , room was great and everything was in order. Wife loved the breakfast and the variety and liked the warmth and hospitality of the staff.
Only 2 flaws during this stay is the view from our window which overlooked an empty wooded/dirt parking area which looked very rundown. Not a big deal and the second item was the very loud ice machine on the second floor at the very other end of the hallway but u could hear it as soon as you walked out of room.
With the minor issues I would not hesitate to stay at this location again just because of the friendly staff especially the big gentleman who checked us in and gave us directions and guidance. Hotel can only be as good as the staff that works the customers and this hotel sets the standards for friendliness and making you feel welcome. Great job team
January 19, 2014
Rated 5.0 out of 5.0 by Scotty54 The hidden jewel of Hixson
This is an outstanding HI Express located a few minutes away from all the Chattanooga attractions. My room was very clean, well maintained and quiet. No street noise or any distractions from a very restful night's sleep on a great bed. Breakfast was the normal HI offering with a "Pan Cake" machine. My day starts off with coffee and this HI did the coffee HOT and Fresh, made just right. (Let me do my Happy dance). This was a three night stay and I had a opportunity to see and use most if not all of the facilities offered at this HI. The pool and exercise room were clean and well maintained. Extra towels were provided at the pool. This HI staff was friendly and very professional and helpful, could not ask for anything more.
I recommend this HI to anyone needing a good night's sleep in a great Hotel.
January 17, 2014
Rated 4.0 out of 5.0 Great Service
Service at Breakfast bar and rest of staff was wonderful.
January 2, 2014
Rated 5.0 out of 5.0 by weddingaunt Attention to Detail
The management team was very friendly and kept the common areas very organized and clean.
The fitness equipment is outdated and in need of repair.
December 29, 2013
Rated 5.0 out of 5.0 by MJsc Friendly staff and great clean room!
It was Christmas Eve but the staff was working hard and smiling. Breakfast ladies were friendly and so helpful putting fresh food often on Christmas Day. Thank you all for making the stay a good one. Your teamwork makes it work.
December 29, 2013