Rated 4.7 out of 5 by 112
Rated 5.0 out of 5.0 by Slater818 Great Service and Wonderful stay...
The desk clerk on duty, I believe his name was Chris, made us feel like we were family. I love Holiday Inn Express anyway, but the service we got was extra wonderful.... Thank You, Chris! Thank You Holiday Inn Express!
September 5, 2013
Rated 5.0 out of 5.0 by Chipsc Great Staff
Had a great time staying at the Hotel. Everyone was very accommodating, and the service was excellent.
September 4, 2013
Rated 5.0 out of 5.0 by Miller305 Great staff!!! Great experience!!!
I was here for a 5 day conference and had plenty of opportunity to meet people on the working staff. Everyone was so friendly and helpful, it was a pleasure to stay here. The beds were comfortable and the rooms are nicely cleaned. The breakfast variety was amazing and equally tasty, but again it was the friendly staff that made it so enjoyable! Thank you Brenda, and all! The closest thing to a bad experience was coming in one night after the conference and there was no fresh baked cookies left by the front desk. However Jake, at the front desk, quickly produced more from the kitchen in back where they bake them fresh daily and even gave us milk to go with them! I know things can't always be so easily remedied, and can leave you with a less than pleasurable experience, but I can honestly say it did not happen for me here. I feel the staff do their best to make each stay memorably comfortable and I will stay here in the future whenever I'm in town and recommend the same to all. Thank you staff of Holiday Inn Express!!!
September 2, 2013
Rated 5.0 out of 5.0 by lunger clean, comfortable and friendly
My husband and I stayed 4 days for a convention and were so impressed with the staff and the hotel. The rooms were clean, the breakfast was awesome (especially the cinnamon rolls!), and all the amenities made us feel at home. The staff was very friendly and helpful. We will definitely stay here again. Thank you so much.
August 30, 2013
Rated 4.0 out of 5.0 by Sue5063 Comfortable rooms and excellent service
We chose this hotel because it was closer to our destination. The front desk staff were very professional and courteous. The room was very cozy and the bed surprisingly very comfortable.
We did not take advantage of the breakfast as we were running late for an appointment but the dining room looked very pleasant and folks looked like they were enjoying their food.
Overall, we were pleased with our stay and will most likely return again in the near future.
August 28, 2013
Rated 5.0 out of 5.0 by DebbyW Will stay again
Was difficult to find, due to small signs. Staff told us this is due to a new ordinance in Hixson. Excellent place to stay. Only trouble was with air conditioner. It was very loud and couldn't really regulate temperature. Not enough of a problem to even report it to staff. Highly recommend.
August 28, 2013
Rated 5.0 out of 5.0 by Ric25 Very Clean
As clean as any place we have ever stayed. The staff was great and everyone very friendly.
August 26, 2013
Rated 5.0 out of 5.0 by John7433 Super nice employees
I had a business trip to Hixson and this hotel was recommended primarily due to its location. Once I got there, I was greeted by a very nice receptionist, and got a ground floor room that I requested. This actually happens rarely. Everyone I dealt with was sincerely nice, breakfast was better than most, and my room was spotless!! I will be staying there again when I return.
August 19, 2013
Rated 5.0 out of 5.0 by bailey195 Great place to stay!!!
Very friendly staff and most helpful. Hotel recently remodeled and
rooms are nicely decorated. You will love the breakfast manager who is on hand to greet you and takes a personal intrest in your hotel experience while you enjoy a well prepared breakfast buffet. In the top 5 of my ATF places to stay on business!!!
August 18, 2013
Rated 5.0 out of 5.0 by dagant132 Minor complaint
My husband and I loved our stay at this hotel!!! The only complaint I have is that the pool closing time is not readily visible on the door of the pool enclosure. My cousin and I were soaking in the hot tub and we were informed by a staff member that the pool was closed and we were lucky that he gave us '10 extra minutes.' As we get out to dry off he proceeded to prop the pool door open and wait for us to get out. This was very embarrassing for my cousin and I. So for everyone coming to stay: the pool closes at 11pm!
August 14, 2013
Rated 3.0 out of 5.0 by BarbaraJ Great breakfast, very nice room, noise problems
The room was very nice with many amenities and the staff was exceptionally good, especially in the dining area. However, the smell of chlorine is overwhelming as one enters the first floor and down the hall. Some people with children were in the pool much past the closing hour and being very noisy in the hallways and no security/staff seemed to notice.
August 12, 2013
Rated 5.0 out of 5.0 by mhriciso Great service and staff
Had a great time and the staff was above average. This is the first hotel that ii stayed in were the entire place was full/booked, and the staff truly cared about how our visit was.....I will definitely be back next time I'm in town...
August 9, 2013
Rated 5.0 out of 5.0 by Strikers Pa Strikers
Best hotel staff ever. They went above and beyond to accommodate our group. Thank you so so so much!
August 7, 2013
Rated 5.0 out of 5.0 by Mona622 Best Staff & Wonderful Southern Hospitality In TN!!
Our travel softball tram travelled from PA to TN for a week long tournament and we stayed at this hotel and had a BLAST! We were 12 hours from home with a group of about 50 people. We had the best time and always felt at home. The front desk staff could not do enough to make us feel at comfortable and at home. Brenda and her staff in the morning at breakfast made you feel so special and they could not do enough for you! The housekeeping staff was quick, wonderful and very efficient! The staff and our stay were fantastic and would highly recommend this hotel! Rooms were clean, spacious. Pool & hot tub were nice and I even used the gym which had all you needed to get a work out in. Thank you to the staff in Hixson, TN for making us feel at home! Your "Southern Hospitality" was at its best and we so appreciated it!
August 7, 2013
Rated 5.0 out of 5.0 by Softball77 Excellent and Simple Hotel with the Famous Southern Hospitality
We stayed in this hotel as part of a team of youth softball players from Pennsylvania during the last week of July. Traveled from PA overnight and arrived at hotel at approximately 9AM. The hotel had 50 plus rooms to turn over and they did everything they could to accommodate us in the meantime. The staff was very friendly, the hotel was clean, and everything was excellent. The team by far surpassed our expectations. Everyone from management to housekeeping made this hotel very enjoyable. My only regret in giving this hotel a 5 star rating is the fact it'll probably be booked the next time I would try to stay there. A++++++++++++
August 7, 2013
Rated 5.0 out of 5.0 by Vonniet64 Very nice rooms for the price
We love the stay at this hotel, the rooms were great. The staff was extra nice and friendly. The kids enjoyed the pool and chocolate chip cookies every night. Great family oriented hotel.
August 1, 2013
Rated 5.0 out of 5.0 by rgamez19 Most friendly Holiday Inn I have stayed at
I travel quite a bit for work and have stayed at many Holiday Inns. This one was by far the most friendly I have ever encountered. They ALWAYS had someone at the front desk. That is pretty rare in my experience. I worked until 11:30 one night and the desk person greeted me as I arrived that night and asked me if I needed anything. That was a first. :) Their breakfast area was clean and they had a person there to clear tables. They also stirred their scrambled eggs periodically so they weren't cold on top! Everything was fresh, no matter what time it was. That was very nice. I only wish I had gotten peoples names so I could mention them here. OUTSTANDING STAFF!! :)
July 31, 2013
Rated 5.0 out of 5.0 by sdc07 Super and caring customer service
The customer service at this property went above and beyond what we have received at other HIE properties. The manager in the restaurant was kind and helpful. She conversed with our five grandchildren and gave them goodies because of their good behavior.
July 29, 2013
Rated 5.0 out of 5.0 by traveling2012 Family Visit
We do not have comfortable accommodations for family when they come to visit. We always make reservations for them at the HI in Hixson. They are always complimentary of the staff and the accommodations and enjoy their stay there.
July 29, 2013
Rated 5.0 out of 5.0 by Wcain58 Great Visit !
This hotel was a very good choice for location outside of the city. Not too far out, easy access into the city. 5-10min. Away. A lot of choices for dinning, around location.
July 26, 2013
Rated 5.0 out of 5.0 by meaness Wonderful staff, from the front desk, breakfast manager, to housekeeping
Greeting on arrival by the front desk clerk was wonderful. She was eager to help and provided all information needed without question.
This night was the breakfast manager's monthly evening meal. I think her name was Brenda. What a wonderful people-person who also was very professional and eager to please. We had a 5 year old with us and Brenda made the little one feel very special.
We rode the elevator with one of the housekeeping people and as with the above she was very helpful and positive.
Over all a great stay and would recommend the hotel.
July 22, 2013
Rated 5.0 out of 5.0 by CM643 Wonderful experience for the business traveler
2nd time thru this location and cant say enough good things about the Staff. Front Dest and Mgt were so warm and friendly, true Southern hospitality, was made to feel welcome and cant wait to come back. Make sure to stop over on a Tuesday, Mrs. Brenda's meet-n-greet is by far the best and funniest, A great way to break up a long week on the road.
Rooms are clean and up to date, WiFi and amenities Perfect!
July 22, 2013
Rated 5.0 out of 5.0 by thelyn29 Highly recommended
I highly recommend the Holiday Inn Express in Hixson TN. The hotel and rooms were very clean and had a pleasant scent. The pool was a nice size and well kept. The breakfast was great and had a good amount of options to choose from. The receptionist (Katie) was very welcoming and accommodating. She gave us a personal tour of the room and provided good information about the local attractions. I also want to give a special thanks to Brenda for providing excellent service during breakfast. She made sure we had everything we needed and even went and got us coupons for our attractions. This hotel exceeded my expectations.
Note: There is a Burger King, Dollar General and gas station in walking distance from the hotel.
July 21, 2013
Rated 5.0 out of 5.0 by CSoMusic Above and beyond expectation!
Very clean and comfortable hotel with exceptional service. We are usually pleased to get breakfast included with our stay but I was pleasantly surprised at the invitation to attend the "free" spaghetti dinner including beer and wine (we aren't drinkers but other guests were partaking) that was offered on the night of our arrival. The manager and staff went out of their way to provide everything they could offer with a smile. If you are traveling through this area I highly recommend this hotel and would definitely visit here again.
July 18, 2013
Rated 5.0 out of 5.0 by Reddy94 Great Service and very friendly
Great service and very friendly staff. They went out of their way to make sure our stay was pleasant, comfortable and relaxing.
July 16, 2013
Rated 3.0 out of 5.0 by Happygolucky not to comfotable but great employees
For a Holiday Inn Express, its a dated building for one. bathrooms etc. need some help. I stayed recently in york penn, The best ever
July 16, 2013
Rated 5.0 out of 5.0 by JclydeT Totally Great Stay
Very clean room - great free breakfasts - large bathroom with nice-sized counter space around sink - interior corridors - friendly, helpful front desk staff and breakfast attendants - fridge and microwave - all the expected amenities, even ice water and freshly baked cookies in lobby. I had the feeling the inn cared about the small things and appreciated their guests. I will definitely stay here again in the future.
July 14, 2013
Rated 5.0 out of 5.0 by Bill1889 Best hotel I have stayed in
The rooms were very clean and the staff was well mannered and polite
July 13, 2013
Rated 5.0 out of 5.0 by Rob111A Great service and accommodations
Staying at the Holiday Inn Express in Hixson was a very pleasant experience. All of the staff (front desk, breakfast area) were very friendly and helpful.
July 8, 2013
Rated 5.0 out of 5.0 by busytraveler134 Great Place
The entire the staff made my family and I feel like VIP's. The hotel was very good, but the staff made it so much better. I'm bad at remembering names, but Ellen checked us in was a fountain of good information. Can't wait to stay here again.
July 7, 2013