Rated 4.7 out of 5 by 154
Rated 1.0 out of 5.0 by Randorama Special request when reserving a room? Forget it!
I reserved my room two weeks prior to arriving. I requested a top floor room away from the elevator. Upon check-in, the general manager gave me a room on the first floor - 2 doors away from the elevator and swimming pool. I asked why I did not get a top floor room due to the fact that I requested it two weeks prior and she said that the hotel was full. Interesting though that somebody traveling with me reserved a room the day of checking-in and got a top room floor. Further, she upgraded another member of my party with far less points than what I had accumulated to a top floor room with a jacuzzi. I heard kids running in the hallway the whole night and doors slamming.
I sent in a complaint at Holiday Inn Express corporate about my problem and their solution was to have the hotel contact me within 48 hours. They never contacted me.
Needless to say, I will never come back to this hotel and I will find another chain to give my 50+ night's stay per year business.
March 15, 2014
Rated 5.0 out of 5.0 by Matt98 Staff is exceptional....
The staff at this location is one of the best we have ran into in all of our Holiday Inn travels. They go above and beyond. The hotel overall is definitely above average for Holiday Inn Express locations. The parking is limited so beware. However, that is the ONLY downside (and its only an issue if the hotel is completely booked).
March 13, 2014
Rated 5.0 out of 5.0 by Mayberry 777 Great place to stay
I have stayed here for a lot of years and the staff is kind and courteous. The property is neat and clean! Great place to stay!
March 10, 2014
Rated 5.0 out of 5.0 by Awhitworth Awesome Service All Around
Every aspect of my 5 days/4nights was spectacular. Service from all staff was great.
March 7, 2014
Rated 5.0 out of 5.0 by Donald61 HIE in Hixson
little disappointed in that the front desk denied the option upon check in for the extra points and stated that this property did not participate in the points only gave a snack bag :-(
February 8, 2014
Rated 5.0 out of 5.0 by Traveling Dawg Excellent stay
Great staff, clean room, good free breakfast. If in the area I'll be back if in the area
February 7, 2014
Rated 2.0 out of 5.0 by PlatinumEliteMemberfor3Yr Not worth
I had partially used my rewards points and rest cash amount to book this room. Being a platinum member for couple of years, I thought I should get best available room for the price I paid.
Unfortunately, staff said, since I booked it through points, I am not allowed to change the room. First thing is, I partially used my points to book this room. 2nd thing: If booking with points is such a crime, then why would they offer such kind of benefits?. 3rd thing: Entire hotel is empty on that day, and I was travelling with children and elderly persons, we said we are not comfortable with the offered room; still staff said there is nothing they can do.
Worst experience I ever had with IHG family.
Bottom line: Hotel also smells fishy. Kind of old. Avoid it.
January 27, 2014
Rated 4.0 out of 5.0 by ArmySoldier Great Staff n stay
Really enjoyed the stay. The staff was excellent , room was great and everything was in order. Wife loved the breakfast and the variety and liked the warmth and hospitality of the staff.
Only 2 flaws during this stay is the view from our window which overlooked an empty wooded/dirt parking area which looked very rundown. Not a big deal and the second item was the very loud ice machine on the second floor at the very other end of the hallway but u could hear it as soon as you walked out of room.
With the minor issues I would not hesitate to stay at this location again just because of the friendly staff especially the big gentleman who checked us in and gave us directions and guidance. Hotel can only be as good as the staff that works the customers and this hotel sets the standards for friendliness and making you feel welcome. Great job team
January 19, 2014
Rated 5.0 out of 5.0 by Scotty54 The hidden jewel of Hixson
This is an outstanding HI Express located a few minutes away from all the Chattanooga attractions. My room was very clean, well maintained and quiet. No street noise or any distractions from a very restful night's sleep on a great bed. Breakfast was the normal HI offering with a "Pan Cake" machine. My day starts off with coffee and this HI did the coffee HOT and Fresh, made just right. (Let me do my Happy dance). This was a three night stay and I had a opportunity to see and use most if not all of the facilities offered at this HI. The pool and exercise room were clean and well maintained. Extra towels were provided at the pool. This HI staff was friendly and very professional and helpful, could not ask for anything more.
I recommend this HI to anyone needing a good night's sleep in a great Hotel.
January 17, 2014
Rated 4.0 out of 5.0 Great Service
Service at Breakfast bar and rest of staff was wonderful.
January 2, 2014
Rated 5.0 out of 5.0 by weddingaunt Attention to Detail
The management team was very friendly and kept the common areas very organized and clean.
The fitness equipment is outdated and in need of repair.
December 29, 2013
Rated 5.0 out of 5.0 by MJsc Friendly staff and great clean room!
It was Christmas Eve but the staff was working hard and smiling. Breakfast ladies were friendly and so helpful putting fresh food often on Christmas Day. Thank you all for making the stay a good one. Your teamwork makes it work.
December 29, 2013
Rated 5.0 out of 5.0 by doc440 Great Place to Stay
Clean rooms and close to restaurants and shopping. Parking lot is somewhat cramped with small parking spaces and sometimes awkward to get turned around. Overall I recommend this hotel!
December 27, 2013
Rated 5.0 out of 5.0 by jdub101 Friendly Staff
The staff here is very friendly. My room was clean and the hotel was quiet at night. It is also close to restaurants. I noticed, in the morning, my room was missing the hair dryer. The manager brought one to my room within minutes.
November 25, 2013
Rated 5.0 out of 5.0 by Rfredrick Great hotel
Comfortable stay, knowledgable front desk, clean hotel, great overall stay.
November 24, 2013
Rated 5.0 out of 5.0 by GBAB Super Fab
Wasn't quite sure what we were going to get when we pulled up. But was put at ease as soon as I walked in. Quick & easy check in. I was given a bag o goodies & a run down of the locations of the important things. Room was clean & set up well for privacy (members of our party shared the comfortable pull-out). The hotels location was close enough to access the hwy easily & was down the road from grocery stores & eateries. We would stay here again.
November 20, 2013
Rated 5.0 out of 5.0 by MSMuddman Great smaller hotel!
I am very pleased with this stay. The hotel is out of the way and on the smaller side, but the service was fantastic and the facilities were excellent. The hot tub was hot and fabulously relaxing. The pool was clean and just right for a quick cool off. Breakfast was adequate and as good as a quick one at home. The front desk clerk Chris was very friendly, and flawlessly accommodating. We used our points but were still treated like paying customers. Overall, a very satisfying stay. It made our anniversary trip an unqualified success.
November 19, 2013
Rated 5.0 out of 5.0 by Ticklesp Staff is great
I've stayed for about 6 weeks while I worked in Chattanooga. I travel about 9 months a year and the staff is great. They make you feel like your at home not a motel. I will always stay here when I work in Chattanooga. Thanks for making it a great time.
November 9, 2013
Rated 5.0 out of 5.0 by Luckyforward Consistently Excellent
Never have to worry about what to expect at this hotel; consistently excellent!
November 8, 2013
Rated 5.0 out of 5.0 by Donna82 Home away from home
Nice two day stay.
Friendly staff. Great accommodations. Highly recommend!
November 5, 2013
Rated 5.0 out of 5.0 by ARVL Nice room
The staff was very pleasant and the room was clean -especially enjoyed the indoor pool & spa and would recommend this to anyone visiting Hixson, Tn
November 5, 2013
Rated 5.0 out of 5.0 by TimeTraveler1800 Convenient location & Friendly service
We will stay here again. CONVENIENT to Hixson & major businesses nearby. It is easy to get to downtown Chattanooga or shopping from this point. The hotel is updated which is an extreme plus. Quiet stay in a business setting. Hotel staff definitely go out of their way to meet your needs.
November 3, 2013
Rated 5.0 out of 5.0 very good stay
For the price, you just cant beat it. Clean rooms, nice gym, good breakfast.
October 20, 2013
Rated 5.0 out of 5.0 by Spirit22 Great Staff
Clean room, everything needed was included and
the breakfast was good.
October 17, 2013
Rated 5.0 out of 5.0 by dflame Staff and everyone was wonderful.
I was actually there with my daughter and family for a surprise 80th birthday for my parents. While there my daughter's family was in a terrible car wreck. We ended up staying for a week at the hotel and everyone there was wonderful and very helpful to us. You all went far beyond anything we expected.
I have already recommended to many people that if they are ever in that area to make it a point to stay in your hotel. You don't find your type of kindness and thoughtfulness everyday. May the Lord bless you all!...............Family of the Crain Gang
(the only negative I have is the pillows--everyone complained just too soft)
October 14, 2013
Rated 5.0 out of 5.0 by Amy1077 Excellent service
Excellent staff great rooms!!! Clean rooms and front desk are friendly
October 13, 2013
Rated 5.0 out of 5.0 by 0225 outstanding service
Spent one night at HIE in Hixon TN. The staff was outstanding. Jake at the front desk was very customer oriented. The gals at breakfast made our day they were so friendly and helpful. One of the best Holiday Inn Express we have ever stayed. Would drive out of our way to stay there again. Very clean.
October 9, 2013
Rated 5.0 out of 5.0 by DDRVA61 Great Hotel
Being a priority club member, I used points for my stay. Upon my arrival we had been upgraded to a suite. That was a very pleasant and unexpected surprise. The staff was very nice and friendly and helpful. We needed to have dinner there, and they recommended an excellent Chinese restaurant where pick up was less than 5 minutes away. We used the pool and hot tub which was very relaxing. Excellent breakfast! We will definitely stay there again. Thank you for a excellent stay.
October 8, 2013
Rated 5.0 out of 5.0 by LK1125 Clean, Comfy & Happy
The property is very clean, the rooms have updated finishes, the bed, linens & pillows are very comfortable, but the staff makes this place great! Everyone, from front desk to house cleaning had a smile and positive attitude.
October 7, 2013
Rated 5.0 out of 5.0 by TopVol Great experience
Staff was superb and extremely helpful. Rooms were very neat, clean, and orderly. Breakfast was consistent with any other Holiday Inn Express...Excellent place to stay.
September 28, 2013