Rated 4.8 out of 5 by 103
Rated 5.0 out of 5.0 by coffeeman13 great comfortable stay for a family event
We had a group reservation for a family event, and the staff was very cordial and helpful for the entire visit. There was a little confusion with one person's reservation but it all turned out well in the end and the group rate price made it very affordable. Our group especially enjoyed hanging out and visiting in the breakfast room, even when food wasn't being served! We have stayed at Holiday Inn Express all over the USA and always feel like it's great value for the price. I especially appreciate the queen size beds with good quality mattresses for a comfortable night's sleep. We also love the duvet covers on the beds and wonderful showers. :)
May 29, 2013
Rated 4.0 out of 5.0 by TravelWoman Super staff, Super room
The room and staff were awesome! However, the parking lot was a pain in butt. It has one entrance and exit and it is easy to get it confused with the liquor store next door. The breakfast satff were awesome! The manager is so super sweet and thoughtful. I'd love to stay again.
May 23, 2013
Rated 5.0 out of 5.0 by RSI1 Great business trip
Very friendly staff! Great place to stay. Really enjoyed
May 16, 2013
Rated 5.0 out of 5.0 by bamafan1512 Great Stay
Overall it was a great stay. Staff was very courteous and helpful. Rooms were clean and neat. Cleaning staff made sure everything was well stocked. Front desk staff was very knowledgable about the surrounding area nad points of interest. Will vist again.
April 12, 2013
Rated 5.0 out of 5.0 by jag8925 Everyone was very nice and proffesional.
I will stay here every time I am in the Hixson area.
April 10, 2013
Rated 5.0 out of 5.0 by AuntWog Very friendly & helpful staff
I can honestly say every staff person I encountered was friendly and helpful. It is nice to have a place to relax during trips to see family in the area.
April 2, 2013
Rated 4.0 out of 5.0 by Leisel I would definitely stay here again!
This is a very clean hotel. It has a pleasant smell. The beds were comfortable & we slept well. It was not a noisy location despite heavy traffic during the day. There were plenty of restaurants nearby. There is a great place to walk or bike beside the river that is nearby.
Very professional, friendly & helpful staff. I would recommend this hotel.
March 16, 2013
Rated 5.0 out of 5.0 by RCCP Clean & Excellent Customer Service
Room, hallways & all other rooms were very clean. The staff was very friendly and helpful. They went out of their way to make us comfortable. We will definitely stay here again when in Chattanooga.
March 11, 2013
Rated 5.0 out of 5.0 by DMGSTL Business Stay
Excellent care was given to me by the hotel staff starting at the front desk (Jake/Katie/Sherri/Ellen/Chris/Tina). The same level of outstanding service was provided by the breakfast staff (Brenda and Shelly). These employees were a real joy and so friendly. I would deifnitely stay again at this hotel when visiting Chattanooga and would recommend to others.
March 11, 2013
Rated 5.0 out of 5.0 by HayesTrainer Great Location and Value
Very nice accommodations, with friendly staff. Great Location close to all the Chattanooga attractions.
March 4, 2013
Rated 5.0 out of 5.0 by JakeT90 The Best Out There!!!!
My stay at this hotel was phenomenal! I loved every second I was there! The staff was so friendly and courteous! They found out that it was my birthday, and even decorated my room! The room was beautifully cleaned and comfortable! Breakfast was delicious and hot everyday! I couldn't ask for a better experience from check in to check out!! Thank you so much for my fantastic stay!
March 1, 2013
Rated 5.0 out of 5.0 by Phyllis3 Great, friendly staff. Good place to stay.
The staff was very friendly and helpful. Many places to have a good dinner. Breakfast was very good with a good variety of food.
Business Center was a nice bonus and easy to use.
February 27, 2013
Rated 4.0 out of 5.0 by jim1948 comfortable bed ,great svc, poor bath
the handicap shower was poorly designed, flooded the entire bathroom
February 21, 2013
Rated 5.0 out of 5.0 by Rodneyae Best staff
Great staff and a great place to stay close to everything!
February 19, 2013
Rated 5.0 out of 5.0 by Vicky43 Great People!
The staff went out of their way to make our hotel stay great! From giving us coupons for some of our activities to remembering my son only likes chocolate chip cookies and bringing them - still warm - down to the pool. All our thanks for a great stay
February 8, 2013
Rated 5.0 out of 5.0 by Gasman13 Makes me feel at Home
The staff at Holiday Inn Hixson is always willing to go an extra step to fulfill all my needs.
I stay at alot of Hotels threw out the year and i always prefer to stay at the best Holiday Inn. That's why i keep goinng to Hixson.
The others just don't add up to Hixson. Jake and Brenda are two very good employees to have. tHEY ALWAYS TAKE CARE OF ME.
January 30, 2013
Rated 5.0 out of 5.0 by Zimman Always improving
I have stayed at this facility many times and they are continually upgrading the facility; new carpet throughout, new tile in the entrance, new customer service desk, breakfast is great, etc. The staff is always courteous and friendly and go out of their way to make sure you have a pleasant stay. I would highly recommend staying here if you are ever in the area.
January 30, 2013
Rated 5.0 out of 5.0 by kmitchell Wonderful Hotel
I had an excellent stay!!!
The customer service was amazing!!!
January 26, 2013
Rated 5.0 out of 5.0 by SLeigh Great service, clean, comfortable room
We enjoyed a restful night and good breakfast the next morning. The room was very clean and the bed comfortable. The staff was friendly and helpful both checking in and out. We will definitely stay here, if we are going to be in that area again.
January 17, 2013
Rated 5.0 out of 5.0 by Bab2 Great Service and comfortable room
Enjoyed our stay so much we stayed on return trip home. Excellent area and great service. Nice quiet clean hotel.
January 3, 2013
Rated 5.0 out of 5.0 by SafariJohn Wonderful staff and a great comfortable room
Me and my wife have stayed here before and that is why we returned. The desk manager (Sherry) was so very pleasent and helpful!
The breakfast was so very yummie! Brenda was such a nice hostess and a great cook.
We also met our old friend Rose who transfered to the laundry.We shared a big hello! (Also a big Happy Birthday to her!) All the staff deserves huge kudos! They are great.
The room was so very nice and clean!
Hope to see you all soon! We will be returning.
December 17, 2012
Rated 2.0 out of 5.0 by rockystop the most uncomfortable beds i have ever slept in
I had a room with two queen beds the mattress's on both were wore completely out. the maid service was not very good either..... examples are the beds were not made up in a neat and orderly fashion, garbage not removed from the room daily. I have been staying at HIE for quite sometime, but i will think twice the next time.
December 16, 2012
Rated 4.0 out of 5.0 by Donhh119 Excellent service except...
Our visit was excellent until we checked out. I discovered we were being charged about $20 more for the last 2 nights than the first. Price would have been fine IF I had known. Yes, I signed a paper after the desk clerk had to change i because of a mistake. I didn't read it, just signed. She never mentioned it would be more.
When I discovered this when we checked out I was told the manager would talk to me at 7 am. She/he did not come in. Then I was told she/he would call me. I have not heard from anyone yet.
This is unfortunate because everything else was really very, very good.
Also, the same clerk told us she would sign us up for Priority Club Membership. As far as I know, we have heard nothing from that either.
December 11, 2012
Rated 5.0 out of 5.0 by 1950 After a long day the Hot Tub was very relaxing.
I will always stay here if I'm in this area because the sevice, people, comfort and experiemce was all excellent.
November 29, 2012
Rated 5.0 out of 5.0 by Graywolf Friendly Service
I am a frequent guest at this HIE. I have many hotel choices in Chattanooga. I choose this one due to friendly service and easy access to the hospitals I serve.
November 23, 2012
Rated 5.0 out of 5.0 by 1950 I'll Be Back!
Great place to stay with lots of good places to eat that are all close.
November 15, 2012
Rated 5.0 out of 5.0 by 1950 It's all about people and service.
The friendly staff from the front desk to the cleaning service! I was impressed!
November 13, 2012
Rated 5.0 out of 5.0 by 1950 Staff And service outstanding
Breakfast stall came in early to server some of may workers that were leaving early.
November 13, 2012
Rated 3.0 out of 5.0 by DMG123 Friendly Breakfast Staff
The employees working in the breakfast area are so helpful and friendly. They have a good breakfast with decent options.
Close and convenient to downtown.
November 7, 2012
Rated 1.0 out of 5.0 by DissatisfiedTraveler Worst Customer Service EVER!
Holiday Inn should be embarrassed by their poor customer service with this stay. I had reservations for several months and my room was changed because other guests extended their stay. Apparently, Holiday Inn acted as if this was my fault. The staff was insulted that I insist on the room I reserved (for four adults) and they were very unaccommodating to the situation. We had to pay more money for two rooms after "dealing" with them for over an hour. The receptionist and the manager apparently went to the same lousy school of customer service.
I was appalled by the way they handled this situation and the level of FRUSTRATION that we had to endure to just get checked into the hotel. We asked about other hotels or options and they said you will just come back here. We felt extremely helpless.
I was so disappointed in this hotel, this stay and this lack of customer service.
November 5, 2012