Rated 4.7 out of 5 by 165
Rated 5.0 out of 5.0 by Wisfamily Amazing Staff and wonderful Hotel
Our family traveled to this location on a spur of the moment trip over the 4th of July 2013.
We drove 16 hours to get there and arrived exhausted well before the normal check in time.
Regardless they had our room ready, checked us in in minutes and made the experience effortless.
During our stay there was not one staff member who was anything less than super friendly and helpful and hospitable. More importantly they were also personable.
They were helpful in providing us with print outs and directions to local attractions and relating their knowledge of those areas as well. That was very helpful for us since we had never been in this area before and were not familiar with anything.
The morning breakfast staff were also great as was housekeeping.
We were unsure about the location when we reserved because it said it was 10 miles out of actual Chattanooga. In the end the location was perfect because it was easy on and off the interstate and put you with in minutes of all the attraction Chattanooga has to offer, the large shopping center, a walmart, and then also traveling the other way the Cherokee National forest, Olympic rafting center and all of those attractions. We could not have asked for a better location.
We would for certain stay there again and would recommend this hotel to anyone.
November 19, 2013
Rated 5.0 out of 5.0 by gmoe Friendly service, pleasant stay
The service was great from the time of check-in to my departure.
Friendly staff. Room was clean and comfortable.
November 18, 2013
Rated 5.0 out of 5.0 by OhioBassfisher Great room comfort
Breakfast 5 little disappointing biscuits/gravy not good, pancakes maybe a 4, but the eggs were good. as was the coffee.
Stayed two nights, a 8 overall
November 18, 2013
Rated 2.0 out of 5.0 by Sir75 Glad it was only for two nights!
The exterior is nice and the rooms not too shabby, but that is all the good I have to say. The bed was not a good place to lay down and try to rest. The mattress was unpleasant to lie on and the pillows were terrible (had and lumpy). I would have done better sleeping in my van.
November 14, 2013
Rated 5.0 out of 5.0 by Mash1956 Nice stay
As always at this one nice, clean and nice, young lady that check me in was so nice and friendly
November 9, 2013
Rated 5.0 out of 5.0 by MommaGall28 Great locaton, clean and relaxing
We stayed here for 4 nights and loved the convenience of the location in Ooltewah, a great breakfast and the pool and jacuzzi. The bed was really comfortable and our room was neat and tidy every day.
I left an item in our room and they sent it to me via UPS, no questions asked.
I would recommend this hotel.
November 7, 2013
Rated 4.0 out of 5.0 by dstew Staff Member
I had questions re:my management of the IHG website, it just didn't seem I was always getting the rate preferences and room choices I wanted. There were some other issues but those were the biggest ones. Ah, enter Angelique on duty that night. Not only the best of the best professionally, but a lovely and charming young lady as well.
November 5, 2013
Rated 2.0 out of 5.0 by Snowbird199 Heat/Air Conditioning Unit Old and very noisy
Heat/Air Conditioning Unit Old and very noisy. Only got 2 hr sleep because of the old broken down room heating/airconditioning unit.
This Holiday Inn Express needs to be updated. Equipment is old and worn. Replace it. No, I would not recommend staying here.
However, we stayed our next night in the Holiday Inn Express in Macon,Ga West. It was great!!!!
October 31, 2013
Rated 5.0 out of 5.0 by TJDE Great Experience
Clean, comfortable and at the right price. Nice breakfast, all the amenities you would need. Excellent staff.
October 30, 2013
Rated 5.0 out of 5.0 by Jrroark Great stay
This hotel was so much like being at home that I actually slept a whole night through. Usually in hotels I wake up several times but not here, I slept like a baby. Clean room, cozy bed.
October 24, 2013
Rated 5.0 out of 5.0 by BGT42 BGT
Our trip was 5 1/2 weeks and this hotel had one of the most comfortable beds of all. We stayed two nights and wished we could have stayed longer. The Staff was very helpful.
October 23, 2013
Rated 5.0 out of 5.0 by Jennifer1969 Another great Holiday Inn Express
Loved the room and the breakfast is awesome :) Kids loved the indoor pool!
October 23, 2013
Rated 3.0 out of 5.0 by CA87 Nice hotel
The room was nice. I had requested a King Bed but was given two Queens, but that was okay. Biggest issue was my room was located next to the Housekeeping room/closet, so , needless to say, was awakened at 6 am sharp. Really had hoped to sleep in a little later than that.
October 13, 2013
Rated 5.0 out of 5.0 by bg123 driving through
We were traveling home and stopped for the night. A very nice surprise! If I ever have occassion to visit the Chatanooga area this will be the place I will stay.
October 8, 2013
Rated 5.0 out of 5.0 by Cranedoctor Great stay
Very good hotel. The room and the hotel was very clean. A good night sleep in a comfortable bed. We enjoy the indoor pool and hot tub.
October 3, 2013
Rated 5.0 out of 5.0 by romeogolfmike Great stop as usual
Friendly reception, Good response to requests for extra pillows and very friendly service at breakfast. Comfortable bed and good quality food at breakfast
September 29, 2013
Rated 4.0 out of 5.0 by Zebraquilter Excellent
Didn't make it up in time to try the breakfast, but everything else was excellent. I was just passing through on I-75, had had a hard day of driving and really needed to rest and relax. The staff couldn't have been nicer, nor the room more comfortable.
September 29, 2013
Rated 5.0 out of 5.0 by MrSleeStack Nice Stay
It was a very short stay, as we arrived late. But the staff treated us very nice, like we had been there a month. Look forward to my next trip down there.
September 23, 2013
Rated 5.0 out of 5.0 by mom51 Wonderful Overnight Stay
Everything about our stay at this hotel was perfect. The front desk staff was very friendly, the hotel was spotless. We were immediately recognized as Platinum Elite at check-in and given a room upgrade, bottled water, prezels and trail mix. We arrived around 8pm and there were apples, cookies and hot coffee still available in the breakfast room. We were amazed! Our room was extra clean and the beds were very comfortable. Breakfast in the morning provided a choice of items that exceeded our expectations. What more can I say. I would definitely recommend this hotel.
September 2, 2013
Rated 5.0 out of 5.0 by Vivianteacher5 weekend tournament
A great place to stay when coming to town for a tournament. It was very clean, comfortable, and good location.
August 28, 2013
Rated 4.0 out of 5.0 by Kharlos staff
I think the staff people should be a little bit more enthusiastic and helpful to welcome people that are staying in the hotel, maybe I am wrong but I had a bad experience.
August 28, 2013
Rated 5.0 out of 5.0 by Ex50Warrior good choice
everything was very good; would stay here again if we were in the area.
August 22, 2013
Rated 5.0 out of 5.0 by Steve1950 Great start and end of each day...
Clean rooms, and very well maintained by cleaning staff...thanks! Start of the day with free breakfast, was great! Some staff members were very friendly and made eye contact with a smile, they made up for the ones who seem to not see you...Over all would recommend, and will stay there again when return.
August 21, 2013
Rated 5.0 out of 5.0 by BCDC BCDC
Clean, quiet and spacious room with comfortable bed and nice linens. The breakfast was great. This hotel is close to several nice restaurants and easy to access from the interstate.
August 15, 2013
Rated 5.0 out of 5.0 by Rhino38 Favorite express this far
Great always love the hot tub and service
August 14, 2013
Rated 5.0 out of 5.0 by AdamJ83 Clean, quiet, comfortable, affordable
Stayed two non-consecutive nights at this hotel as a pit stop during a quick road trip. Checked in both nights without a reservation. Rate was better than comparable hotels in area. Hotel was very clean, staff was very friendly, and room was comfortable. I would highly recommend to anyone staying in the area. Breakfast was good, too!
August 12, 2013
Rated 4.0 out of 5.0 by Chrisk1171 Recommend and will return, but...
We had an excellent stay and will return. Great attentive staff and comfortable stay. I would have rated this a 5 across the board exept for a couple of minor issues. The heated pool is excessively hot. I had to get in the hot tub for a couple of minutes the before getting in the pool to feel cooler. The kids asked to leave the pool early. This was the first time they ever did this. The sink in the room bathroom looked like it had an attempt to repair a crack but the material was peeling.
Again these are minor attention to detail issues that have no impact on us returning again..
August 10, 2013
Rated 5.0 out of 5.0 by justmp77 Facility, location & staff were all great!
I stayed here heading home to Florida from attending the hwy 127 yard sale. This was the best stay of the 5 nights we were on the road. All 3 of us were very satisfied with the cleanliness, the room, the facility overall, and the location. The staff was friendly when I checked in and helpful at breakfast. We did not visit the pool or fitness area.
August 10, 2013
Rated 2.0 out of 5.0 by Laura113 Room not clean
Bathroom was not clean ... Woke up in the morning and went to take a shower and there were several hairs and the tub bottom was very dirty. I didn't have time to contact front desk during stay as I was working long hours and just cleaned it myself.
Also had issues getting TV to turn on ... Ended up having to plug it in to a different outlet to get it to work.
August 5, 2013
Rated 5.0 out of 5.0 by djlumber excellant
fabulous staff and location!
Would stay at this property again.
August 3, 2013