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Rated 4.3 out of 5 by 53 reviewers.
Rated 5.0 out of 5.0 by Modern, Updated Features Staff were friendly, great service. Rooms were modern, with upgrades. Temperature in the room was comfortable with new heating/cooling system that was not at all noisey. September 16, 2014
Rated 1.0 out of 5.0 by The Worst Night you will ever spend If you enjoy listen to slamming doors all night and doing without internet this is the place for you..... September 16, 2014
Rated 5.0 out of 5.0 by Everyone so helpful The staff here are so nice and helpful. The room is always very clean. Breakfast is good, but they don't serve until 6:30 and I'm not always there for it. I do enjoy the exercise room. September 15, 2014
Rated 5.0 out of 5.0 by Great place to stay We stayed at this hotel to meet family for a gathering. The rooms are clean, comfortable and spacious. The staff was friendly, courteous and willing to help with the smallest request. We enjoyed our stay completely. September 4, 2014
Rated 5.0 out of 5.0 by Relaxing stay Recommend this hotel! Very courteous, helpful and friendly staff. Breakfast is very good, my daughter loved the pancakes on a conveyor belt. Room was very comfortable and relaxing. August 28, 2014
Rated 5.0 out of 5.0 by comfort It was very peaceful and relaxing . Couldn't ask for much more. August 27, 2014
Rated 2.0 out of 5.0 by Cancellation Policy/General Manager in Hobbs, NM My secretary called the hotel directly at 12:00 noon central (11:00 AM Mountain) on August 19, 2014 to inform them that my flight from Omaha to Houston was delayed causing me to miss my Houston to Hobbs connection. She attempted to cancel my room for the first night of 8/19, but tell them I would still use the reservation for following 2 nights of 8/20 and 8/21. She was told by clerk that she could not cancel my reservation. She asked to speak to the manager, she got the "General Manager" on the phone and he said that he would not cancel the first night of room without 24 hour notice. Upon arriving to check in 8/20 I figured I would straighten out the misunderstanding then. Same deal, the clerk on duty had our reservation held separately and said she had been told by the GM that she could not refund my money for the 8/19 unused reservation. I asked to speak to the GM and clerk replied that he worked from 0900 AM to 300 PM daily and I could talk with him then. This small window did not agree with my work schedule. End of the day, I will not be back to this location in Hobbs and am considering taking Holiday Inn off my list all together. I am a IHG Gold Elite member due to my frequent stays. There are several new hotels being built in Hobbs area. If customer treatment like this continues I am confident you will lose additional business. August 27, 2014
Rated 5.0 out of 5.0 by The staff The staff worked very dilagently to secure a room for my sisters birthday and they were exteremly kind upon arrival. They remained kind until we walked out the door. August 23, 2014
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