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Rated 4.8 out of 5 by 277 reviewers.
Rated 5.0 out of 5.0 by Great Sleep A very nice, clean, and relaxing hotel stay. Usually, my first night on the road is not restful - but this time, the comforting pillows, mattress, and covers pulled me into a very restful slumber. A productive business trip thanks to my feeling rested all week and saving time in the morning with the complimentary breakfast! April 27, 2015
Rated 5.0 out of 5.0 by Very Impressed Paper work was ready to go at check-in, and went quickly. Staff was pleasant and professional. Room was clean with current decor. Breakfast was much more than expected with a great selection. April 21, 2015
Rated 5.0 out of 5.0 by great staff Stayed at this hotel while visiting Hope College with my daughters. We had a fantastic experience. We will be staying here again. April 20, 2015
Rated 5.0 out of 5.0 by Taking Care of guests Incredible service!!! we received snow and ice over night and I went out to clean of my car and it was already done by the motels snow removal team!! Best service ever! April 20, 2015
Rated 5.0 out of 5.0 by Beds were great as well as customer service Stayed here a couple of times - both were enjoyable. Lots of families. Great beds, good breakfast, responsive staff. Pool and hot tub are nice. April 20, 2015
Rated 1.0 out of 5.0 by Looks are decieving 30 year traveller and I was disappointed with my stay at this hotel. Not my first time staying here but my last. Busy place always seems to be sold out because of the lack of hotels in the area. Maybe that is why attitude of staff is degrading. Building is well designed and great curb appeal. Had issues at check in never resolved. The staff who checked me in was fine but a on duty manager got involved and basically made me feel like I was a rookie traveller. Told me all the things she couldn't do not what she could do. Feel free to use this line " sorry for the mix up we will do everything in our power to remedy the situation please check back with the front desk later". Brown water for a few minutes starting the shower no water pressure. Wireless was terrible never actually was able to connect. Some equipment in exercise room was broken. Checked out a day early. Went to another IHG property a short drive away and was completely satisfied. This is a busy property in the spring and summer always sold out. Try to hang onto that business don't drive it away. April 20, 2015
Rated 5.0 out of 5.0 by Nice rest Very good nice hotel close to my work. Awesome staff. Made me feel comfortable. April 18, 2015
Rated 5.0 out of 5.0 by Excellent staff The front desk staff really was attentive to my needs. April 14, 2015
  • 2015-05-02T12:37:16.487-05:00
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