Rated 2.0 out of 5.0 by sjain4 Not impressed.
Probably the worst experience that I ever had with Holiday Inn till now. The staff did not know English and language was a huge challenge. The breakfast choice was limited. If you are a veggie lover, this is not the place for you. The staff at the restaurant were rude or appeared rude (may be due to language issues). They were not considerate about people having breakfast and were more interested in just completing their routine tasks. Sorry to say but my family blamed me for a wrong choice of the hotel and I was surprised too at their service.
May 20, 2013
Rated 5.0 out of 5.0 by thayami Convenient location and comfortable room
The location was very convenient from business and sightseeing perspective. Very close to Times Square. Variety of restaurants! Needless to say, the room I was staying at was clean, comfortable, and most importantly quiet. I could relax after busy work. Finally, staff are friendly and knowledgeable. Feel their willingness to help customers. I will definitely use this hotel for my next businees trip! Thanks.
May 16, 2013
Rated 4.0 out of 5.0 by Consultpro The centre of everything
The location of this hotel is excellent for - shopping, site seeing, and getting around. The rooms are comfortable. My wife would have liked some draw space.
Breakfast is 'interesting' but all menus quite edible if you do not mind going local - there is always one western style menu.
May 8, 2013
Rated 4.0 out of 5.0 by iDevil 性比价高，位置理想，不要要求太多的选择
May 6, 2013
Rated 3.0 out of 5.0 by abaddon 感觉一般
May 5, 2013
Rated 2.0 out of 5.0 by yaw1 Great location but poor staff service
The hotel staff failed the do the laundry service for me on time. When I raised the issues, instead of acknowledging their mistakes, they responded that I missed the notification deadline while the reality is they didn't pay attention of the launch card I put outside the door and mis-thought that is don't disturb card. After complaining to hotel, they still try to argue it is my fault to put the wrong the card initially, or some kids changed the card randomly, which is ridiculous. I am almost ending with no dress to wear for a formal event. After escalating to hotel GM at the last min, the issue was resolved. The whole experience is very unpleasant and the junior staff 's attitude to their mistakes and taking ownership is very poor. You can stay because of great location, but wouldn't recommend if you have expectations on hotel service.
May 5, 2013
Rated 1.0 out of 5.0 by 1688 Frequent customer and member
To value this hotel the value is location and beside that this hotel room is too small for a normal people to stay. The bed is too small, too short.
May 4, 2013
Rated 4.0 out of 5.0 by Dmitry27 Good
Due to long stop-over on our way to Australia we spent in this hotel two nights.
Unfortunately we had no chance to check it in all possible details as we were very busy in the town looking around at its sightseeings. But our common opinion about this place is really good. Our room was always clean, calm and well equipped. Smoking was permitted. As we did not use Internet I am not able to comment some connection problems indicated in previous reviews.
The only thing was unusual for us. Breakfast was given in Chinese manner. It looks rather like an a'la carte restaurant. So we had to discuss all menu positions with waiter to understand better what to choose. By the way breakfast was included in our room rate. I don't really know was it my priveledge as I am Platinum Member or they offer it without extra payment to any guest.
There were a few small shops close to the hotel so we could buy on the run everything we needed (cigarettes, water, memory cards and spare batteries for our cameras) not spending time in supermarkets.
It took about 8-10 minutes by taxi in the morning traffic to get to ferry terminal where hop on - hop off bus excursions over the City start.
We would recommend it to any of our friends who is going to Hong Kong. It is not expensive, it has good location and besides there is option to save some money by payment with IHG Reward Nights.
May 3, 2013