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Rated 4.3 out of 5 by 188 reviewers.
Rated 5.0 out of 5.0 by 每次去香港都住这里,非常满意。 环境设施网络都很好,服务更是很令人满意。早餐虽然只有四种套餐的选择,但是我觉得很合理,不浪费,营养均衡,很好。 October 8, 2013
Rated 2.0 out of 5.0 by Room too small and parking staff very impolite I've booked this hotel accidentally and it is just cannot compare with the Crownplaza which is just opposite to this HolidayInn. The price is not cheap for the small room. This most concern is actually the parking staff. My families drove to the hotel to pick me and we've stopped the car in the common parking area between the Crownplaza and this HolidayInn. However when we finished loading the luggage, the parking staff Benny came and scolded to us. He said we should not stop the car there and his attitude is extremely bad even though I told him I were the customer. October 8, 2013
Rated 5.0 out of 5.0 by Providing good sleep quality.. It is not my first time staying in this hotel. Good as usual and reception service is good and friendly. Time on waiting for lift to arrive is slightly long as there's a Popcorn shopping mall. Recommend to have one lift only for hotel customer. Overall is a good place to rest. I like the comfort bed and cleanliness of the room. October 5, 2013
Rated 5.0 out of 5.0 by Not bad Check in 过程很迅速 早餐的选择略少,但质量尚可 地点较偏但是下楼可直达地铁站,还是很方便的 October 3, 2013
Rated 5.0 out of 5.0 by Valuable and comfortable All is good. Staff is nice and helpful. Price is reasonable. September 23, 2013
Rated 5.0 out of 5.0 by Nice fresh hotel, great location very nice property, easy access to MTR and just 30 minutes to Central / Causeway bay by subway. Attached to nice shopping center with lot's of bargain shopping and food possibilities. Would definitively stay again, staff very friendly and helpful. September 19, 2013
Rated 5.0 out of 5.0 by Great to stay, clean and comfortable room Able to book from Aug 10 to Aug 12, 2013 (3 Days) with double bed for my family.. Friendly and nice front desk officer, the rooms are new, clean and pleasant to stay with. Air conditioning is Cool... aside to for some toiletries that you must bring (No shampoo and conditioner).. The location is quite far from the heart of the City. but over all highly recommended and possible to come back again. August 18, 2013
Rated 4.0 out of 5.0 by 简约时尚的酒店 值得推荐 入住这家酒店完全是偶然 前台在办理CI的时候很积极 也向我推荐了ihg的会员卡 服务十分热情 不管之后的问路和租借转换插头 都很热心 房型面积比较小 但一应俱全 唯一的缺点应该是单人床的面积有点小 酒店的位置不在市中心 但是有港铁接驳 而且发车密度很高 我推荐这家酒店 August 12, 2013
Rated 5.0 out of 5.0 by Overall experience good! Overall stay was pleasant. Staff that attended us during breakfast were friendly and helpful. The only thing missing in the room was a refrigerator. I had to take my pills which needed refrigeration down to the Reception to be stored and retrieve it on a daily basis which was rather inconvenient. Otherwise, stay was fine. Jade August 5, 2013
Rated 5.0 out of 5.0 by friendly staff the staff was friendly and accommodating, the room was clean and spacious, very near mtr and mall. overall experience was great July 28, 2013
Rated 5.0 out of 5.0 by Nice Room & Service I just flew back to the States yesterday. Stay there for 4 days. Wonderful place. The Tseng Kwan O MTR station was so closed by , it was wonderful for my family to be able to access the MTR so closed by, right down the hotel is the shopping mall ( take elevator level 1 ) and grocery store where we can get fruits , salads, water, sodas, chips - inexpensive. Perfect for my kids. In the mall , you can do the currency exchange . Very conveniences. There are 2 ATM cash machines right outside the elevator from the shopping mall to our room in the 25th floor. Eventhough the hotel offer the 4 type of set breakfasts , you can alway mixed the preset meals which the staff has done for me a few time. The fresh squeez orange juice was a wonderful delight . The room itself was very clean and NEW. I like the one door swing where it save space . The staff was so helpful as we move from 2 rooms to 1 room when I left to come back to USA . One of the staff name Gary, helps my family to move all the luggage and stuff and was very helpful both in the front desk and helps us on our luggages. Definitely will come back to stay there. July 17, 2013
Rated 5.0 out of 5.0 by Excellent! Love the amenities and the rooms are spacious and clean. The space is big enough unlike the hotels in the busy city. We didn't experience any racism nor discrimination amongst the staffs. Moreover, it is conveniently located on top of a mall and connected to the MTR. Very very happy that we choose this hotel. Very professional and I can't find anything negative about it. June 22, 2013
Rated 3.0 out of 5.0 by Basic and functional The hotel is basic, no frills and therefore cheaper than the other overpriced hotels in Hong Kong. Good location for the MTR. Convenient Mall location in a new town development. Not a tourist area, but seems to cater for a lot of tour groups. Other people have already mentioned the problems.Some genius architect decided that 3 slow lifts were adequate for 8 floors of shopping mall/restaurants, plus 20 floors of hotel. You can spend what seems like ages at peak times and mealtimes listening to the lifts pinging away while you are waiting, and if you are lucky enough to squeeze into the lift, you have to stop at every floor in the mall. The breakfast is tedious. It seems that the hotel is intended for short stay only, because a second day of the same breakfast plate is really too much. For the same staffing levels they could put on a reasonable buffet with a little choice. Finally the location - even though there are at least 2 large hotels the Crowne Plaza and this one, there is no airport bus service. The "recommended" Citybus can take 2 hours to the airport in the rush hour. The MTR is also quite a trek to the airport. So taxis maybe the best choice. So the savings on the hotel might be used up in taxi fares. June 8, 2013
Rated 5.0 out of 5.0 by Comfortable bed and good service I stayed in a nice view room. The room service is great. The breakfast however is generally insufficient. June 7, 2013
Rated 4.0 out of 5.0 by Great place at reasonable price Location is very good as it has a mall downstairs. Only downside was the shared lifts with restaurants and mall. Takes a long time waiting for the lift to access rooms as at certain times its full. Free wifi a plus. June 4, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express I have ever stayed in I stayed there 7 nights on business with 2 assciates. All in we took 3 rooms. The service from reception to housekeeping is impeccable. The breakfast is simple but adequate and the staff most obliging for some little top-ups like toast and hot drinks. The amenities are sparing but adequate. No shampoo were available but teh dispensing soap could have done the job for the easy goingtype. Perhaps would be good if they had 2 dispensers one for bath & one for shampoo in the bath. The down side of course is the distance from the city but the MTR would take you into Central in 30 minutes from the station under the attached shopping complex. Great in case it rains. .Difficult to fault the hotel. Well done all concern. Best Holiday Inn Express I stayed in. June 1, 2013
Rated 5.0 out of 5.0 by The rooms were excellent Your Breakfast menu was good, but I would like to have more choices, don't have the same thing all week. May 30, 2013
Rated 4.0 out of 5.0 by Clean and nice room Only thing I found some how funny is the breakfast service way...4 set meals only..this system allows no selection to the guest on one hand and required heavy staffing of the dinning hall to support the service: take orders, provide the food and so on.. Why not a buffet like other Holiday Inn Express hotels? May 24, 2013
Rated 5.0 out of 5.0 by Great Stay We stayed in this propety for 4 nights. Overall experiance was excellent. Nice Property, clean , rooms were big and excellent internet. Situated right above the MTR and hence had no issues in communting. There were various reviews which I had read about the breakfast room being small, but we found it spacious. Only suggestion is that if the set breakfast menu be changed atleast twice a week to offer some variety to guests. We were there for 4 days and all fours days had only set D :-( (Being a vegetarian did not have a choice).. Otherwise would definately stay here in future. Best Regards Venkat May 10, 2013
Rated 5.0 out of 5.0 by Relaxing night is what I got Quiet, relaxing and comfortable night is the biggest experience I got from my stay. It is not my first time staying in this hotel and above is reason of my return. Other than variety of breakfast, everything is good to me. Room is clean as usual and staff is also super friendly. May 9, 2013
Rated 3.0 out of 5.0 by Poor arrangement of hotel lifts Restaurants on the lower level share the same lift system with hotel. The lifts were slow and always pack with restaurant customers (Chinese restaurant on 6/F!) during peak hours. For serval times, I needed to wait for more then 5 mins for a lift with less people so that I can go up to the room; and sometimes I needed to go down from shopping center level to Lobby level then go up again to the room! It was really a bad experience, especially I was travelling with a baby! I strongly suggest to arrange at least 1 lift for hotel guests only during peak hours and think a better way to improve the traffic circulation. May 7, 2013
Rated 4.0 out of 5.0 by Repeat visit This is a very nice property. New. Clean. Excellent internet. Good breakfast. Staff speaks English. Be aware that this property is very far from the Airport so be prepared for this. Getting to Hong Kong Island is not bad as the MTR is very reliable. Also: No laundry facilities & to give to the hotel is insanely expensive. Be prepared to do your own April 15, 2013
Rated 5.0 out of 5.0 by Great location and good service. The hotel is conveniently located in one of the residential areas in Hong Kong but you would find it is good access to everywhere, such as Central, Disney Land or Ocean Park. The room is clean and comfortable. Hotel staff provide good services. Highly recommending to those who want to get a feel of local neighbourhood. April 14, 2013
Rated 5.0 out of 5.0 by Good location and value Very convenience location, connected to the big shopping Mall and MTR subway. Room is comfortable and clean. Reception staffs are very friendly, helpful and efficient. Highly recommended. April 13, 2013
Rated 4.0 out of 5.0 by comfy bed with great service Accommodation excellent, reception staff very helpful with excellent English, the breakfast could have been better. The waitresses were if anything too helpful at breakfast as we like to take our time coming around in the morning. the only down side was having somewhere comfy to sit and have a drink in the evening. April 13, 2013
Rated 5.0 out of 5.0 by Spacey room The staff are very nice. Great location. The room is very clean. April 12, 2013
Rated 5.0 out of 5.0 by Nice hotel at that location Located just outside of Tseung Kwan O subway station. Easy to find and easy to reach. Restaurant and shops are next to the hotel in Popcorn Shopping Mall. You get any type of food and lots of shopping there. Hotel staff is friendly and very helpful. The fastest check in i've ever experienced. Room is comfortable and clean. It will be my choice again on my next trip. April 8, 2013
Rated 4.0 out of 5.0 by Good Location and Relaxed Very good location, not only convenient for transportation but also for shopping. The staff is very friendly. April 7, 2013
Rated 5.0 out of 5.0 by Great services Reception staffs efficient, knowledgeable and very people service oriented. Cleaning staff hard working, doing a great job. Hotel rooms and common areas are well maintained. Overall good management and you can see managers pay attention to details. Great location, I love, the malls (interconnected), great and efficient public transportation (MTR and buses). Express bus to airport is convenient can be reached by using MTR. April 7, 2013
Rated 4.0 out of 5.0 by Staff and service are excellent New hotel in New Town district of Hong Kong. I was HKG resident until 3 years ago. This area was still in development stages when I left. But now its in a large residential and commercial district. Under the hotel is a huge shopping mall with covered hallways connecting to adjacent malls. You can do most of your shopping in these malls under air conditioned atmosphere. I had very good experience with the check in staff and house making staffs. They were very thoughtful in what the guest was in need. Room is very efficiently prepared. But couple of down sides I must add. Reading light switch was very hard to negotiate. Switch was not working most of the time. I had to sleep under full blast the first night. Second night I used the Main switch to turn it off. Also some of the neighboring rooms had guest smoking as cigarette smoke was detected few times. Over all, I liked the hotel and i would be back again. March 27, 2013
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