Rated 4.0 out of 5.0 by PWAR Correct action on bad review
Last week I had a bad experience in this hotel and in a response I wrote a bad review. Since then the issues with the reward points have been solved and the hotel has contacted me directly to discuss how they can improve there service. That's the correct way to go! I'm please to upgrade their status to 'Recommend this property' again.
April 22, 2013
Rated 4.0 out of 5.0 by Roger1 Breakfast buffet
I realize you do not run the restaurant, but, you need to be on par with other hotels.
Please do something about the watery/runny eggs in the breakfast buffet.
Also, would you please, please prepare individual coffee drinks, even for an upcharge? The fancy coffee machine sits idle.
Procure a larger toaster so guests are not waiting for toast as long as required now.
In reality, the quality of the hot food is marginal at best.
You would have a higher review, provided the food quality were better.
April 22, 2013
Rated 5.0 out of 5.0 nice and clean hotel
we love this hotel. it's clean and comfortable especially the bed and the pillows. they even fixed the sofa bed for my son with complete beddings too! the location is great, just a few walks to the mtr station. there is also a free shuttle bus going to airport express just around the corner of the hotel. we would definetely stay here again!
April 20, 2013
Rated 1.0 out of 5.0 by PWAR Serious staff issues...
Not the first time I stayed in this hotel, but this time the total lack of service from the staff is disappointing. Misinformed, lack of friendliness, lack of willingness to solve small problems, everybody blaming somebody else to be responsible, but nobody claims final responsibility.
Sad to see that their lack of knowledge and training also resulted in not being awarded any Priority Club Points for over HK$22.000. I'm trying to get this corrected right now, but first actions have not been met with hopeful response. Will update my opinion if this is properly solved.
April 20, 2013
Rated 5.0 out of 5.0 by mladenr mladen
great location,near subway,good breakfest for holiday inn express!
April 19, 2013
Rated 4.0 out of 5.0 by sunate Good location, service and value!
My husband and I stayed here at the end of March and we would definitely stay here again. The location is fantastic as it is close to the MTR and easily within walking distance of the Mid-levels around Central. Although the room is a bit small, it was not really an issue as we spent most of the time outside the hotel. Location was more important to us as we were able to easily go back to the hotel as needed. We would definitely recommend paying a bit more to stay on the higher floors and there is a pretty great view of the harbour from the higher floors. Even though the rate includes breakfast, we never ate at the hotel because well, it's Hong Kong! My only complaint is waiting for the elevator can be a bit of pain especially in the morning when everyone is going for breakfast. Otherwise, rooms are clean and service at the front desk is very friendly.
April 17, 2013
Rated 4.0 out of 5.0 by ardeecee Pleasantly surprised
I needed a hotel in Sheung Wan and took a punt. Firstly, catching the Airport Express train to Hong Kong station with its free bus extension made finding the hotel a breeze. Secondly, after checking in late, I walked out the front door turned left, walked 20m and crossed the road into the best dim sum restaurant I have eaten in for years. Thirdly, if you judge the quality of customer service by the attitude and response of the staff when something is not quite right then I can assure anybody reading this that the Holiday Inn Express Soho is a very good hotel.
April 15, 2013
Rated 4.0 out of 5.0 by jungleking good location but
not enough elevators, breakfast a disappointment in terms of facilities (too cramped), quality and selection
April 10, 2013
Rated 5.0 out of 5.0 by melvyn wonderful experience
we had intentions to spend 2 nights HONG KONG SOHO
After experiencing the reception and service we received from
the front desk to the upkeep of the rooms and the service at
the breakfast dining we decided to stay for an extra 2 nights.
wonderful experience ...keep up the good work
April 9, 2013
Rated 5.0 out of 5.0 by Fred0130 Good sleep
Room is clean and give me a good sleep.The service is good,but the breakfast is not good.There is not too much choose
April 8, 2013
Rated 4.0 out of 5.0 by JoWheeler Easy access to transport
Need hotel room both for business and leisure so the location worked well.
April 7, 2013
Rated 2.0 out of 5.0 by goodblether Unwelcoming and smelly
As a family of 5 (2 adults, 3 children 17, 14, 12) we booked 2 adjoining rooms, a King and a twin with an extra bed. When we arrived the receptionist insisted we had ordered only for 4 people and had assigned us 2 twin rooms with no extra bed. He was not prepared to help resolve the situation until I could prove via email that I had made the correct booking. He was rude and unhelpful.
Breakfast had no variety and standard of cooked food was poor. Bedroom had a nasty smell.
April 2, 2013
Rated 2.0 out of 5.0 by Harish29 Unresponsive attitude & poor value for money hotel
Overpriced property. Though conveniently located, the location is not necessarily posh. The staff is not exactly responsive and welcoming as expected in the hospitality industry. Though there is no specific instance to substantiate this feeling but I still felt the smile missing. The rooms are reasonably good and comfortable though small in size.
Two issues which must be addressed urgently are:
- I have never seen any hotel which gives only two 330 ml water bottles to drink in the whole day. Though they provide more water on demand but it is too annoying to keep calling.
- Worst - the breakfast menu. We stayed for 4 nights and were served exactly the same menu, with boring fruits. Hotel needs some creativity to manage costs but still provide variety. Too boring to have same breakfast which was too bare minimum.
March 27, 2013
Rated 5.0 out of 5.0 by Bluesilver Great hotel for business stay
I travel frequently for business and have stayed in this property a couple of times. Great location, good service, staff very helpful. Its very convenient for the leisure & business traveller - close to the main business district and also easy to walk to the main tourist attractions. Hotel is clean, modern and has great WIFI, guest lounge with printers, Mac & PCs.
Would highly recommend it for a good value allround hotel.
March 24, 2013
Rated 5.0 out of 5.0 by Pookiemonster Good location, brandnew, clean, good service
Nothing to say negative about this hotel. The room is clean and properle prepared. Staffs are friendly and helpful. Only 2 blocks to MTR and tram. Lovely area.
March 23, 2013
Rated 5.0 out of 5.0 by EdR13 Great Property & a Great Value
We enjoyed a great stay! We arrived iat HKG at 10:30PM and took an 11:10PM Airport Express to Hong Kong Station. We arrived outside of the hours when the complimentary shuttle runs from the Station to nearby hotels, including the HI Express. However, we had previously contacted the HI Express and were able to walk to Central Station (which adjoins the Hong Kong Station) and then take the metro to Shueng Wen Station. The hotel was only a 5 minute walk so we were in our room by about 12:00AM (the streets were well lit and lots of people were still out so it was quite safe).
The room itself was very nice and we actually had a view of the Hong Kong Harbor. It included a king-size bed, a work desk and two chairs as well as a built-in shelf. There was a mini-frig and a coffee maker (with tea and coffee). The bathroom was pretty compact and designed to maximize space. The door which closed the bathroom also served as the door to the shower. Kind of tough to imagine till you actually see it but it works well. The entire bathroom is made of frosted glass so it provides privacy but not as much as some individuals might be used to in a traditional bathroom.
The rate (which is incredibly reasonable for Hong Kong) included a wonderful buffet breakfast at the restaurant on the 2nd floor. There was interior seating and seating at an outside balcony (the balcony is in protected area on the back of the building so there was virtually no street noise and/or wind). The buffet was self-service, including coffee/tea. Some Western dishes were offered (i.e., scrambled eggs, bacon, toast, cereal) but we preferred the traditional congee, noodles and sautéed vegetables. It was really delicious. Also, a cinnamon raisin roll was featured.
When we left the hotel, we were able to walk around the corner and use the complimentary shuttle to return to the Hong Kong Station to continue our travels. We highly recommend the Holiday Inn Express Soho. It’s in a very safe neighborhood and it’s very quiet in the early morning hours (not always the case in Hong Kong). Also, you can get virtually door-to-door service to/from Hong Kong Airport if you arrive before the shuttles quit running (i.e., 11:15PM). Our only tiny complaint is that the hotel has three steps at its entry and there is no ramp for luggage so you have to drag it up/down the steps. Otherwise, the hotel is a great find in Hong Kong.
March 23, 2013
Rated 5.0 out of 5.0 by rosarioit Very good position
We arrived from Shenzhen and we take a bus arriving not far from the hotel.
The staff was very friendly and my status Platinum well taken into consideration.
The brekfast was excellent in comparison with other Holiday Inn Express.
To sum up a very good stay.
March 22, 2013
Rated 4.0 out of 5.0 by Drivesman Good Location, Minor niggles
This property's location is very good for access to MTR, places to eat, ATMs, etc. when on vacation.
The building is quite new and fresh. Good Cleanliness. Elevators are fast and efficient, but there is a bit of delay at busy times due to there being 30 guest floors each with a relatively small number of rooms - I guess this is not unusual for a smaller hotel in HK.
The restaurant struggles at peak times to deal with volume of customers and food selection can get limited, but is average for this class of establishment. It is independently operated and the bill cannot be charged to your room.
Staff were welcoming and helpful, however I did experience them queue-jumping Asian guests ahead of westerners - which for a platinum member to experience (there is no priority check-in area for elite members) is not to normal IHG standards. Platinum status seemed to be recognized by a 3-pack of cookies in the room and a couple of drinks left in the refrigerator!
Rooms are quite small with unusual dual-purpose door serving as bathroom and shower door. Amenities are wall-mount dispensers rather than individual bottles/soap bar which makes the accommodation feel a bit down-market.
March 21, 2013
Rated 5.0 out of 5.0 by Avni Very well located...comfortable...value for money
Excellently located in the main HK island walking distance to the Down Town Happening Places and the MTR.
Checkin -Checkout was smooth as a breeze and BF was wholesome although a stifle monotonous and a bit limited in choice.
March 19, 2013
Rated 4.0 out of 5.0 by SingapuRunner Comfortable Bed and Great Service
The room is small, as expected. Even though I have a seemingly queen-sized bed, but if I have my partner with me, the room might be small taking into consideration the luggage we might have with us.
The choice of both soft and hard pillow is a pleasant surprise.
Welcome drink in the room, though, is really a joke. After check-in, the front desk would ask you for a choice of coke or coffee. After not long you got into the room, the housekeeping would deliver your choice ... in a can to you.
March 11, 2013
Rated 4.0 out of 5.0 by slowe Top-notch location and good value
This hotel's location cannot be beat. Convenient to the MTR and the ferries, and easy to get anywhere in Hong Kong from here. As others have noted, the only thing I can fault with this hotel is the breakfast. Most HIEs in Asia have extensive choices at breakfast, but this breakfast was quite limited, and nothing ever changed from day to day. Really needs improvement to come up to the standard of other hotels in the HIE chain.
March 9, 2013
Rated 4.0 out of 5.0 by HU1234 Good upgard service
This hotel has a good welcome and provide me a upgard to seascape room due to my golden card member.
March 7, 2013
Rated 4.0 out of 5.0 by MarkA76 Efficient and effective hotel
The hotel is well positioned for shoppers, tourists and those using the airport express free transfer.
The rooms are modern and user-friendly.
Breakfast room is not fantastic but it is passable,
Overall, a great stay and at current rates I wil stay there again.
March 5, 2013
Rated 4.0 out of 5.0 by nathan2013 nice view and good location
got a room in 32 floor, the view is nice and the facility is basic but acceptable. However the extra sofa bed could have been improved. i do not think the sofa bed worth the extra money..it might be more comfortable sleeping on the floor.
March 1, 2013
Rated 5.0 out of 5.0 by FloraBJ perfect experiences
reception are perfect, nice and good manners. always with smile.
room is OK in HK.
location is perfect, easily reach subway.
easily find stores and enjoy local foods.
wish the breakfast supply more tables and seats. fruits seems not enough sometimes.
In a summary, it's a nice place for relax and have vacation in HK
February 21, 2013
Rated 4.0 out of 5.0 by IMOZAMURAI Front desk staff was very good
The hotel location was not really the best to get a taxi to the airport, however one of the front desk staffs went to the big street to catch a taxi very quickly. We appreciated his kindness.
February 17, 2013
Rated 5.0 out of 5.0
by Uriel22 Nice hotel
Very nice experience, very good ubication and clean hotel.
February 15, 2013
Rated 4.0 out of 5.0 by Desmond Great location
The 4-month old hotel is in a great location with easy access to MTR and buses, bars and restaurants and currency change shops. Since it is at the upper or starting point of the route, you can most likely get a seat on the bus and subway. You can also ride the Airport shuttle express bus to the Hong Kong Station at no cost to check in your luggage for departure. The stop is just around the corner from the hotel. The staff members were very helpful especially Sam and Gary. The breakfast was great on Day 1 but was getting old after a week. The hotel is in nogotiation with the restaurant to do some changes to this major complaint.
February 14, 2013
Rated 4.0 out of 5.0 by Mark66 nice location and clean room
I was very pleasant to be arranged a high floor in sea view room . Thanks very much for the good service from reception staff !
February 14, 2013
Rated 4.0 out of 5.0 by Peter1391 Pleasant stay, very friendly staff
On the positive side:
Nice, quiet rooms facing the harbour
Very friendly and helpfull staff, they arranged that we had three rooms next to each other for the family
Rooms are very clean and comfortable
On the negative side:
Breakfast room is to small and very crouded, possibility to sit outside, but cushions were not but on chairs.
No "Coffee shop" or Bar to have a simple snack or drinks only.
February 6, 2013