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Rated 4.5 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by Enjoyable stay Clean rooms, great staff, and excellent breakfast. We will stay here again when we are in the area! January 15, 2013
Rated 5.0 out of 5.0 by Great stay The room was vary clean and comfortable. The staff was very helpful. We had a great stay and will stay there again. January 10, 2013
Rated 5.0 out of 5.0 by All around good place to stay This is a nice place to stay. Very clean. Happy hour is great always plenty of food ,beer,and wine for my workers. Wish some of the other places were like this one. The only thing this place needs are some smoking rooms. Smokers make hotels alot of money we should be able to smoke inside. January 7, 2013
Rated 5.0 out of 5.0 by Another nice stay in Hope Mills We stayed here on the outbound portion of our road trip and liked it so much we made a reservation for our inbound. Very new, very clean hotel with friendly staff. We'll stop again if we're driving through again. January 7, 2013
Rated 5.0 out of 5.0 by Very Clean After driving 10+ hours it was nice to pull off the highway into a clean & pleasant hotel. January 4, 2013
Rated 4.0 out of 5.0 by Great Room/Able To relax As always room was great/comfortable/ plenty of outlets, wifi, data ports. Wish all HEI would have the temp controls mounted on the wall instead of the old fashion control on the system, this hotel had the wall controls, plus. Did find the placement of the paper holder in the bathroom little odd, back under the sink stand, little hard to find and reach. Bath/shower could use two more safety bars, only had one and for me was (disabled) at the wrong end. Also, no racks to put your suit case on, called house keeping and front desk they never heard of such a thing, other HEI have them. The biggest down turn was the breakfast, the items were standard fare for HEI however the eggs were cold, sweet rolls were stale, orange juice bitter, worse breakfast I've ever had and I stay at approx 10 HEI a year. Staff, need little refresher on customer care, communication, manners, they were average but not like I've had at other HEI. I never rate anyplace at a full 5 star, that doesn't provide growth, this hotel gets overall 4 and thats a low 4, breakfast and staff manners kept them down and failure to greet me as a Priority Club Member. December 22, 2012
Rated 3.0 out of 5.0 by Great Service I have stayed at this property several times in the past year. Although all of the staff is quite helpful I have found that Sharon has gone above and beyond expectations to try and find things for me after conversation and has always provided an answer or resolution to a problem. Any complaint (not that there has been many) has been dealt with swiftly. Since Sharon has typically been on duty at the time of my arrivals I feel that a wonderful rapport has been created. I look forward to staying at this hotel on other business travels to the area because of the treatment received. Very business oriented. On the other hand. I had tried to make an appointment over the phone and spoke with Shannon (I believe this was her name) in the a.m. Knowing the average rates I had paid previous to this trip I received outlandish responses and excuses as to why I was being quoted 40% higher than what the average rates had been. So I returned to the HIE website to make to the reservation after informing her of what my rates had typically been. December 19, 2012
Rated 5.0 out of 5.0 by Large Spacious Rooms I really enjoyed the large spacious rooms. The microfridge area with sink and sitting area was much appreciated. Very comfortable environment. Staff very friendly and helpful. December 2, 2012
Rated 5.0 out of 5.0 by A home away from home. If you have to be away from home, the Holiday Inn Express is as good as any place I've ever stayed. Clean and comfortable and the staff was very polite and helpful all at an affordable rate. November 29, 2012
Rated 5.0 out of 5.0 by Great service+++ Nice and quite; great staff , look forward to staying here again. November 22, 2012
Rated 5.0 out of 5.0 by Rest and Relaxation I had a wonderful stay at this hotel. I enjoyed my rest and relaxation. The only things I would change is the parking and a dining table in the room. It was rough having to eat on the bed with a four year old. Other than that it was wonderful. The staff was super friendly and they made us feel welcome, especially my daughter. They filled her up with candy :-) She had a ball. November 14, 2012
Rated 5.0 out of 5.0 by Me Time I had a very relaxing stay. Your hotel was super clean. It is located close to everything. I had a suite the shower and seperate den were very nice. I also liked that it had a very spacious bath tub. I used both. The bed was very comfortable. The pillows were labeled firm soft etc..They were very comfortable as well. When I need to get away in town this will be among one of my favoriate staycation spots. October 26, 2012
Rated 4.0 out of 5.0 by Parking Parking could be better. There is a couple of car abandon in parking lot taking up space. i.e., a green Nissan altima parked next to dumpster, it been there for four months with no plates on it. October 26, 2012
Rated 5.0 out of 5.0 by We allways stay here. The hotel is fairley new and we love staying here. Parking is limited on the weekends,because of the other business in the same parking area, but great during the week. Rooms are very clean, and we like the rooms on the backside, because it's all trees. Would recommend this hotel anytime. October 15, 2012
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