Rated 4.1 out of 5 by 67
Rated 2.0 out of 5.0 Poor Housekeeping
The facilities just seemed to be really old. The front desk staff was helpful and courteous, but the Housekeeping staff seem to not really care about the guests. They were very rude when cleaning the rooms in the morning. They knocked 4 times in a 2 hour period to see if I needed housekeeping. I was trying to sleep and kept having to tell them I am sleeping, but alas, they insisted on knocking.
August 31, 2014
Rated 4.0 out of 5.0 by Grandma73034 good room good location
Good clean room, comfortable bed good location near Interstate quiet
August 25, 2014
Rated 3.0 out of 5.0 by Jmanly Bad wireless
Everything was great except the wireless network which was vertually non exist ant .
August 25, 2014
Rated 5.0 out of 5.0 by ucopa Best night's sleep in years-exceptional service!!!!
Holiday Inn Express in Hope, Arkansas knocked the ball out of the park with the most comfortable bed I've used while travelling ever!! And the Staff excelled at service and friendliness!!! Will be back--many times!
August 24, 2014
Rated 5.0 out of 5.0 by Cathy132033 A good stop over
I was driving from Wisconsin headed to Houston when I came to Hope. Was delighted to find this hotel. Enjoyed my stay there.
August 23, 2014
Rated 1.0 out of 5.0 Second Class Customer
I booked this room on a travel website at low price. When I reached the hotel I was told the room I rented did not really have two beds. It had a sofa and a bed.
I had told the staff that the information I had said two beds. It was called a handicap room. with two beds.
I asked for any other room with 2 beds and said that was the only room available for me. As I was finishing with the person at the desk a customer came off of the street and purchased a room with two beds. I asked about that room. I was told he paid more money and the only room I could have is the original room. I am completely turned off by this organization. Holiday Express can keep all of their rooms. I am not going back. I was in retail businesses all my life and would not handle this in such a way.
August 21, 2014
Rated 5.0 out of 5.0 by Former Hope resident Good experience as always.
We always enjoy our time at the Hope, AR Holiday Inn Express. In fact, when we stay at other Inns, we have the tendency to compare them with Hope. Thanks.
August 21, 2014
Rated 1.0 out of 5.0 by Medic28 Simply Poor Service
Definately not the "Holiday Inn Express" I'm use to....
I was not greeted as an IHG Member or even asked if was an "IHG Member". I was not given the original rate I reserved my room for and when I inquired about the difference in rates, I was informed that "Holiday Inn/Express" does not have "Military/Government" rates....Well there's a shocker....since when??....Anyway, I can assure you that will NEVER choose this particular location again and I would be less that friend if I didn't inform my fellow soldiers of how poor the service was at this hotel. Keep in mind that this does not "stain" my overall perception of Holiday Inn as a whole but I sincerely hope that someone addresses this issue at this location.
August 14, 2014