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Rated 4.1 out of 5 by 63 reviewers.
Rated 5.0 out of 5.0 by A good stop over I was driving from Wisconsin headed to Houston when I came to Hope. Was delighted to find this hotel. Enjoyed my stay there. August 23, 2014
Rated 1.0 out of 5.0 Second Class Customer I booked this room on a travel website at low price. When I reached the hotel I was told the room I rented did not really have two beds. It had a sofa and a bed. I had told the staff that the information I had said two beds. It was called a handicap room. with two beds. I asked for any other room with 2 beds and said that was the only room available for me. As I was finishing with the person at the desk a customer came off of the street and purchased a room with two beds. I asked about that room. I was told he paid more money and the only room I could have is the original room. I am completely turned off by this organization. Holiday Express can keep all of their rooms. I am not going back. I was in retail businesses all my life and would not handle this in such a way. August 21, 2014
Rated 5.0 out of 5.0 by Good experience as always. We always enjoy our time at the Hope, AR Holiday Inn Express. In fact, when we stay at other Inns, we have the tendency to compare them with Hope. Thanks. August 21, 2014
Rated 1.0 out of 5.0 by Simply Poor Service Definately not the "Holiday Inn Express" I'm use to.... I was not greeted as an IHG Member or even asked if was an "IHG Member". I was not given the original rate I reserved my room for and when I inquired about the difference in rates, I was informed that "Holiday Inn/Express" does not have "Military/Government" rates....Well there's a shocker....since when??....Anyway, I can assure you that will NEVER choose this particular location again and I would be less that friend if I didn't inform my fellow soldiers of how poor the service was at this hotel. Keep in mind that this does not "stain" my overall perception of Holiday Inn as a whole but I sincerely hope that someone addresses this issue at this location. August 14, 2014
Rated 5.0 out of 5.0 by friendly helpful staff, good food We were impressed with the friendliness and helpfulness of the owner, manager, and desk personnel all of whom made us feel like friends. We had to change rooms because of a low performing air conditioning unit and that was done quickly and efficiently. The variety of breakfast offerings was impressive, and the staff supervising the food area were helpful and friendly. August 13, 2014
Rated 1.0 out of 5.0 by NEVER AGAIN Will never stay here again or another holiday inn express if they are anything like this place. The smell of the entire hotel was miserable but the room required us to go buy spray for it because it smelled so bad. My first sight when I went to use the bathroom was long private ( wanted to use a diff word but it would not let me) hairs on the toliet. NASTY. The toilet was broken ran 24-7 and put nasty black stuff in the toilet when you flushed. The bed was not comfortable at all. The breakfast looked like microwaved junk. The people at the front desk when we checked im could not even figure out how to check man out early. wish we would have ask why he was checking out early. We waited 15 minutes for the 2 old ladies to figure it out and they finally told the man they would mail his receipt. You ask why we did not leave??? BC everything in Hope was booked. Thats why. Never again. Oh and the pool was So gross I would not let my dog swim in that mess. August 13, 2014
Rated 2.0 out of 5.0 by Older Property / Not HIE quality This property seems to be an older property that was not originally an HIE. The room we stayed in on the second floor apparently was once a smoking allowed room. They tried to mask the odor with heavy odor absorbent. The result was a stench. The beds were older and not what I would expect at HIE. The room was reasonably clean, but outdated and worn. We arrived late in the night and were just staying long enough to get a few hours sleep. Otherwise I probably would have looked for another hotel. The staff was friendly and the breakfast was good. We stay almost exclusively at HIE when we travel and this one is just not up to the quality we expect at HIE. August 13, 2014
Rated 5.0 out of 5.0 by GREAT Hotel Great place to stay. Highly recommend this hotel. Staff was very friendly, rooms are up to date, clean and comfortable. Top notch hotel August 8, 2014
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