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Rated 4.7 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service Really appreciate the hotel staff and their hospitality. Have stayed at this hotel three times over the past year and have consistently experienced superior and proactive customer service from the staff. August 25, 2015
Rated 5.0 out of 5.0 by Surprisingly Quiet I stayed here on business for 4 nights in mid August. I stayed on the second floor next to the open lobby area. I was really worried this would be a noisy room. I could hear everything from the lobby as I approached my room, but once I closed the door to my room, thankfully it was quiet. Room very clean. Bed very comfortable. I loved having a fridge and coffee maker in the room. The best thing was the extra bedside plugs for charging electronics. I would say the only area that was poor was the typical Holiday Inn breakfasts. Lots of biscuits and gravy and lots of powdered/scrambled eggs or omelets. Not a lot of healthier options for breakfast. Overall, I would stay again when I'm there on business. August 24, 2015
Rated 2.0 out of 5.0 by Dirty rooms I have stayed at Holiday Inn and Holiday Inn Express and I was very disappointed with this one. The room was filthy right when we walked in and the smell was horrible. The front desk gal Mimi was wonderful and tried to fix the room but it still smelled bad even after she sprayed. It was so busy that we could not move to another room. We would have left but there were conferences in town and all the hotels were booked. We were suppose to stay for 5 days but left the day after the wedding a day early. August 21, 2015
Rated 2.0 out of 5.0 by This hotel does not capture the great Keewenaw atomosphere Out of so many places you can build a Holiday Inn why you built it at the location where you did is a mystery to me. Houghton offers an astounding view, and your hotel's view seems mundane. Interior decor is completely irrelevant to the locality. The air in the room felt stagnant. I had sinus allergy kick up in the room. August 19, 2015
Rated 5.0 out of 5.0 by good experiece Check in clerk very helpful. Room bright and clean. In good location for restaurants. Would stay there again if in the area August 18, 2015
Rated 3.0 out of 5.0 by Rooms When we arrived, our room had a very bad smell in it. After calling the front desk to come and take care of the smell we did some investigating and found trash. Called the front desk to also bring a vacuum and trash bag, Mimi the front desk gal was very helpful and apologetic. Though they comped us one night for the inconvenience, I felt they could have done more. We cut our stay short by one day. we were up there for our sons wedding and all the other hotels were booked so we had no choice in going somewhere else. Also, I booked all of the 6 rooms together and one of them was on a different floor and the one that was suppose to be handicap ended up in a regular room because the present chose to stay another night. This was hard for my father in law since he is in a wheel chair and the room they were placed in was on the second floor and not handicap accessible. They did allow us as a big group to use the conference room to gather so that was nice. August 14, 2015
Rated 5.0 out of 5.0 by Great place to stay! The staff was very courteous and helpful. Easy check-in and out. The room was spotless and the hot-tub and sauna were very relaxing. Great location for access to stores, restaurants and town. August 14, 2015
Rated 4.0 out of 5.0 by Clean and comfortable The staff was very polite and helpful. The room was clean. Breakfast was good. It is a nice place to stay. August 13, 2015
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