Rated 4.1 out of 5 by 146
Rated 5.0 out of 5.0 by dm1628 Excellent stay
I had an initial bad experience with billing for this location. It was corrected and I wanted to stay again to see if that was an anomaly. Overall excellent stay.
June 12, 2015
Rated 3.0 out of 5.0 by SDI 15 Check your card after you stay
Front desk was super nice. But something was messed up during check in and I was charged an additional $550 dollars. My company does a lot of business close so i know will be staying there again I just hope this doesn't happen on my next stay.
May 31, 2015
Rated 2.0 out of 5.0 by dm1628 Watch your Bank Account...
This place has raised a red flag and I seriously doubt that I will stay there again...maybe not at an IHG property again. Be careful of what you use to pay with at this location.
Background: I checked in on 5/6/ 2015. Reservation was for one night. They confirmed this. The room was great and I did enjoy the property; however, the next day, 5/7/2015, I found what appeared to be an extra room charge on my bill for $178.85. So, I called but the clerk could provide no explanation and advised he didn't see charges but the additional charge of 178.85 would drop in 3-5 business days. (what?!!) I was at work and had to go to a meeting, so I checked early the next day.
Checked on 5/8/2015 and found an additional charge of 229.18 which brought total unauthorized charges to $403.03. The clerk at that time I may have made a reservation for more than one day and got charged for a no-show. I assured her that was not the case and they had confirmed my stay was for one night. She said she would need to let her manager check the next day.
I called on 5/9/2015 and asked for a manager. The person I spoke to explained that I had been charged for the one night and the other charges should be dropped in about 7 days (what?!!!).
I presently have no remedy that I can see to have through IHG because they conveniently state on the site that charges being disputed must be handled with the local hotel. I have to deal with issues of unauthorized charges and this chain can be making money/interest off of my funds while over charging me. During this call no explanation could be offered as to what happened, nor was there any ownership of the problem.
I have a great concern now doing business with this chain as one of their hotels has essentially withheld funds from my account (put a hold on it as if I owe them...) and cannot/will-not provide a satisfactory explanation of how this came about.
May 19, 2015