Rated 3.9 out of 5 by 52
Rated 5.0 out of 5.0 by Cecilia2014 Fresh smelling clean room
As we opened the door the room smelled fresh and it was very clean and tidy. The staff was friendly and our stay was pleasant.
February 6, 2014
Rated 5.0 out of 5.0 by MrVgray Always Enjoy my stay
Real friendly helpful staff. I don't have any complaints they even remember me a what l like each time I go. " King size bed main building""
January 30, 2014
Rated 4.0 out of 5.0 by Christopher69 Comfortable Bed and Friendly Front Desk
Enjoyed the room, but I did not like that the 4th - 5th floors are in a seperate building. That makes it a little difficult going back and forth forth through the rain for breakfast.
January 13, 2014
Rated 4.0 out of 5.0 by SomePatron Generally acceptable
My wife and I have stayed here a few times as it's the closest IHG hotel to my parent's house. The hotel is acceptable; not the nicest Holiday Inn Express I've been too but it's not the worst either. The entry foyer is very grand but the rooms feel less so. The plastic floor in our suite made the room loud and feel cheap. The couch has needed new upholstery for a while now.
The location isn't fantastic. The hotel is surrounded by fast food locations and the entire complex is surrounded by a security fence with gated access that doesn't really give a person a nice warm feeling that the location is safe.
I'd be happy to stay here again, but I wish there were better options nearby my parent's house than this hotel.
December 30, 2013
Rated 3.0 out of 5.0 by smokereader Beware of the shower!
The tub was rusty and there was quite a bit of hard water build-up on the tub spout. It was difficult to get the pull lever all the way up so that the water was coming out of the shower only, instead of the shower and tub spout at the same time. It was nearly impossible to get the lever to go back down because of the lime build-up. Had to turn off water with the lever still in the "up" position.
Also, the dead bolt did not "catch" the door jab properly. Would not turn all the way. Good thing for the iron gate all around the property. Made me feel a little safer since the dead bolt did not leave me warm and fuzzy. Parking is limited and nearly impossible to park on the other side of building 2.
Why are the room numbers continued in the next building but the elevator floors are not. If rooms are 400 -?and 500 -?, shouldn't the elevator have a 4th and 5th floor instead of 1st and 2nd?
December 27, 2013
Rated 4.0 out of 5.0 by mt1076 reasonably priced and clean
I cannot complain about this hotel. It was nice & clean, staff was friendly and helpful.
December 9, 2013
Rated 5.0 out of 5.0 by Doom2 Great staff. They go beyond to make us comfortable. Very nice lobby. Love the speed on internet
Cyndi the front desk manager and her entire front desk agents help us out. Hotel is nicely decore. Rooms are very comfortable.
November 28, 2013
Rated 4.0 out of 5.0 by EMS1 A very good stay.
This is a beautiful property not far from Houston's Bush Airport. The staff was extremely courteous and provided excellent service. The exterior of the hotel and the grounds were immaculate. The interior was very nice but a few areas of the interior could use a little attention. Most of these are just paying attention to the less commonly thought of areas (air vents/returns, caulking/joints of the tub, etc#. The only other issue was that the hot tub was not "turned on" and that they had to send someone out to start it up. With as cold as the water was, it simply took too long to heat back up. That being said, it really was a very good stay. There was fantastic recognition for Rewards Club members, including an upgrade. The general manager Opendra #sp?) and his staff were fantastic and we would gladly stay here again.
November 18, 2013