Rated 3.9 out of 5 by 46
Rated 5.0 out of 5.0 by Doom2 Great staff. They go beyond to make us comfortable. Very nice lobby. Love the speed on internet
Cyndi the front desk manager and her entire front desk agents help us out. Hotel is nicely decore. Rooms are very comfortable.
November 28, 2013
Rated 4.0 out of 5.0 by EMS1 A very good stay.
This is a beautiful property not far from Houston's Bush Airport. The staff was extremely courteous and provided excellent service. The exterior of the hotel and the grounds were immaculate. The interior was very nice but a few areas of the interior could use a little attention. Most of these are just paying attention to the less commonly thought of areas (air vents/returns, caulking/joints of the tub, etc#. The only other issue was that the hot tub was not "turned on" and that they had to send someone out to start it up. With as cold as the water was, it simply took too long to heat back up. That being said, it really was a very good stay. There was fantastic recognition for Rewards Club members, including an upgrade. The general manager Opendra #sp?) and his staff were fantastic and we would gladly stay here again.
November 18, 2013
Rated 5.0 out of 5.0 by Newlyweds2013 BIG THANK YOU From the Newlywed Couple!
Just taking a moment to personally thank the Management and staff for the excellent service provided to us, as well as to our out-of-town wedding guests this past weekend. Everyone at the Holiday Inn Express hotel was wonderful!!! From the front desk receptionist who helped check-in everyone and placed a signage in the lobby to help our guests understand the shuttle service provided to/from our wedding venue and the housekeeping personnel that made sure all our out-of-town guests had everything they needed for a pleasant stay to the Manager who was always responsive via email/phone to make sure all our reservation needs were taken care of for our special wedding event. All our visiting guests had wonderful things to say about the hotel and staff. We can't begin to express our gratitude for making our wedding event hotel needs so well taken care of. A BIG THANK YOU to everyone that helped make this happen.
November 11, 2013
Rated 5.0 out of 5.0 by Clarence71 Great for work
I stay here long term on occasion (4-6 weeks at a time). It is a fenced in property which is only accessible via keycard at night as well as cameras, so I don't have to worry about someone breaking into my truck at night.
There are three fast foot places within a block ( I recommend Whataburger next door) and one of those Country Kitchen places that serves more of a home cooked meal.
When you are done filling your belly and feel guilty, You can use the pretty decent fitness center they have on the main floor. It is bigger than I expected for a hotel.
The Staff here is excellent. There has never been a single time I have passed by the front desk, or passed by one of the housekeeping members where they did not smile and say hello to me. And they always let me know if I have a package or anything waiting for me.
There is free breakfast in the morning. which is decent, but not extraordinary. Mostly prepackaged stuff or heat and serve....but hey, for free it's pretty good.
My only real complaint about this hotel is the internet. Again, it is free, but tends to slow down and speed up on a regular basis. It's probably good enough for just doing emails and such, but you can forget about streaming movies or playing online games. Lag is a killer.
Overall, if you have business in the area, this place is perfect and will treat you like you matter. The Staff treats you like a valued customer, which to me is very important.
November 11, 2013
Rated 5.0 out of 5.0 by CaminoKid I would stay here again!
I wanted a place to stay near the airport as I was picking up family. Half the family was head into Houston and the other half north. HIE International seemed to be the perfect location. I was able to pick up my family and we stayed the night. Enjoyed a nice breakfast and headed out the next morning. Great all around expereince. Thank HIE!
November 11, 2013
Rated 5.0 out of 5.0 by StevenZ Great Service and Friendly Staff
As i walked through the front door i felt a warm welcome. The housekeepers were very nice and the rooms were very clean and neat. Their is a variety of restaurants in the area with-in a 5 mile radius. The property is well maintained and the parking is very accomodating for the protection of the vehicles. I loved my stay.!!!!!!
October 31, 2013
Rated 1.0 out of 5.0 by ANTSnRoom Bed was HARD and uncomfortable. There were ANTS in our bed.
H-Inn Express on AirTex Drive in Houston - Poor Rating.
Room was smaller than what I am accustomed to. Bed was hard and uncomfortable. Pillows were small and cheep. The sheet were worn with rust stains. There were ANTS in the room on the night stands and ANTS crawling in the bed on me and my wife at night. Not a good experience at this location on AirTex Drive in Houston. Management offered to to do move me to a different room, but did not follow through. The best they could do was add a few point to my rewards account. I checked out terribly disappointed and acerbated with my stay. My wife and I travel extensively and we usually stay at H-Inn Express location across the country. I trust that H-Inn Express Corp will make an attempt to ameliorate my dissatisfaction.
October 31, 2013
Rated 5.0 out of 5.0 by juani nice service great room
2 weeks ago i stayed 3 nights i sure will stay there again, wonderful staff and service clean room and good price too i was happy with them
October 25, 2013