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Rated 4.1 out of 5 by 118 reviewers.
Rated 5.0 out of 5.0 by Standard HIE experience I frequently stay at HIE and this hotel did not stand out in any way, which is a good thing. The grounds are refreshing with a tropical feel. There is a mighty looking fence around the property, which led me to believe this is a not a safe area overall, but during my stay I did not observe anything worrisome. My room was a tad dated, but not something to complain about. The AC/Heater unit seemed to be only working on one setting. Glad to see added electrical outlets next to the bed. Huge TV...Hot, consistent water in the shower. Toilet is loud. One aspect I was not pleased with: since I cut my stay short by one day, the front desk cancelled my reservation for the next night alright but did nothing to credit my points back. So I had to check my account online and place a request to reinstate unused points, etc. Tip: avoid the Cracker Barrel next door. Nonexistent service. February 24, 2015
Rated 2.0 out of 5.0 by Bad Stay Had a flight cancelled and had to stay at this hotel. Arrived around 11:00 p.m. and were leaving by 6:00 a.m. the next day. Problem with kids running up and down the hall was poorly addressed and we were asked at 12:30 a.m. if we wanted to move to a different room. February 23, 2015
Rated 5.0 out of 5.0 by Comfortable bed, friendly staff, able to just relax When we first arrived the staff was smiling and welcoming. The check in was easy and fast. The rooms were clean and neat. The beds were amazingly comfortable. It stayed at a comfortable temperature all night. It was an overall great experience. February 18, 2015
Rated 5.0 out of 5.0 by Great service at front desk Nice place to be relaxed... it was a cool experience February 11, 2015
Rated 4.0 out of 5.0 by Comfortable bed and great service. Don't too much out of breakfast but you will get a good nights sleep, very comfy beds although the pillows i had more a bit more firm than i like but no issues sleeping here February 10, 2015
Rated 5.0 out of 5.0 by Stay before Cruise Really enjoyed our stay at this HI before our cruise. The shuttle service to the airport was good...not much of a wait. Staff was friendly and breakfast was delicious. Before our stay I called the hotel to inquire about any restaurants within walking distance and was told there are none but the shuttle could take me to some. I'm still perplexed by this because there is a Cracker Barrel, Jack in the Box, and Whataburger right next door/within walking distance. Would stay here again. February 2, 2015
Rated 5.0 out of 5.0 by Amazing Hotel Staff I've never been happier at a Holiday Inn Express. The management and staff were incredible! They even went so far as to return to the airport with accidentally left items (took shuttle to hotel), and the level of personal detail (name remembering, attentiveness) was SUPERB. We not only will be returning to this hotel, we've actually planned our next vacation around it to make sure we can enjoy the same experience again! The rooms were spacious, clean, and the manager was the best! This hotel also has several restaurants within walking distance (as in RIGHT next door). Excellent! January 28, 2015
Rated 1.0 out of 5.0 by Poor staff and management 1, I was placed in a room (517) where it was not ready. There were used items on the floor like shoes, razor etc. 2. Flush in this room was not working. After raising the issue, I was shifted to room 514. Next day morning, the there was water all over near fridge due to defrosting issue. All of my food in the fridge was drowning in water. I again raised the issue and they got it fixed. I did raise all these issues and reception desk said they will talk to the manager. I did not hear anything from anyone and so I followed up with reception desk. There was new staff who had no clue what was going on. So he checked with manager (who was sitting inside). So it was decided that they will take 50% for one night and reimburse for pizza. However, when I got the final bill, there was no discount and I had to again remind them about the issue which was then corrected. January 20, 2015
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