Rated 3.9 out of 5 by 46
Rated 5.0 out of 5.0 by Doom2 Great staff. They go beyond to make us comfortable. Very nice lobby. Love the speed on internet
Cyndi the front desk manager and her entire front desk agents help us out. Hotel is nicely decore. Rooms are very comfortable.
November 28, 2013
Rated 4.0 out of 5.0 by EMS1 A very good stay.
This is a beautiful property not far from Houston's Bush Airport. The staff was extremely courteous and provided excellent service. The exterior of the hotel and the grounds were immaculate. The interior was very nice but a few areas of the interior could use a little attention. Most of these are just paying attention to the less commonly thought of areas (air vents/returns, caulking/joints of the tub, etc#. The only other issue was that the hot tub was not "turned on" and that they had to send someone out to start it up. With as cold as the water was, it simply took too long to heat back up. That being said, it really was a very good stay. There was fantastic recognition for Rewards Club members, including an upgrade. The general manager Opendra #sp?) and his staff were fantastic and we would gladly stay here again.
November 18, 2013
Rated 5.0 out of 5.0 by Newlyweds2013 BIG THANK YOU From the Newlywed Couple!
Just taking a moment to personally thank the Management and staff for the excellent service provided to us, as well as to our out-of-town wedding guests this past weekend. Everyone at the Holiday Inn Express hotel was wonderful!!! From the front desk receptionist who helped check-in everyone and placed a signage in the lobby to help our guests understand the shuttle service provided to/from our wedding venue and the housekeeping personnel that made sure all our out-of-town guests had everything they needed for a pleasant stay to the Manager who was always responsive via email/phone to make sure all our reservation needs were taken care of for our special wedding event. All our visiting guests had wonderful things to say about the hotel and staff. We can't begin to express our gratitude for making our wedding event hotel needs so well taken care of. A BIG THANK YOU to everyone that helped make this happen.
November 11, 2013