Rated 4.7 out of 5 by 15
Rated 1.0 out of 5.0 by dm1628 Why did I register if you won't let me have my room?
I stay in a hotel once a week due to working very late teaching. I joined the 'Rewards' program, and after having two bad stays in 2 separate IHExpress hotels (this one being one of them), I thought I would give it another try.
So, I took the time to book a room, only to arrive after a long drive at the hotel at 11:30pm and told that I don't have a room for my reservation because they 'overbooked'.
If I wasn't so tired and very dissatisfied it would be funny. But it's not. Needless to say the weekly stays that I have throughout the year will not be spent in one of these places. I am also letting my employer know how useless this was.
September 18, 2014
Rated 5.0 out of 5.0 by 12Roses Excellent service, new hotel
My recent stay at this hotel was for business. I found it was excellent for business travel. Due to late check in I ended up in an accessible room/ADA compliant across from the gym. The room was huge and well appointed with amenities that were height adjusted. The hotel is very clean and has a lovely lobby. As a new property, some of the landscaping is still filling in - but that is expected right after construction.
The front desk staff, housekeeping, and breakfast staff were attentive and asked open ended questions. The general manager interacted with guests. The pool area was small but enclosed so it was very safe and you didn't feel like you were on display.
I would recommend rental car or Uber for getting around as cabs were hard to come by and unreliable. The gym included a treadmill, elliptical, cycle and free weights.
I plan to stay here when returning for business in Houston and have already recommended it to a friend.
September 12, 2014
Rated 5.0 out of 5.0 by Zaylarose the room was very comfortable considering I was missing home
Hotel was great, hospitally was Awesome!
Convenient to many places.Sits away from the highway
No noise at nite for a peaceful sleep. when I return to Houston that is definitely where I will be staying. the hotel is different and very nice! Thank you Andy for being so helpful.
September 8, 2014