Rated 4.1 out of 5 by 60
Rated 1.0 out of 5.0 by benny One staff person ruined the whole stay.
We have stayed at this property 4 previous times and have always been pleased with property and staff. Due to bad attitude of one staff person, the whole stay was ruined. Property was clean and well maintained, but one staff can make you wish you had not stayed at this property. It was all about who was in charge and who had control of decisions, not about the customers. I aplolgized to five of my family members whos familys had rooms only because of my recommendation. This kind of experience could totally turn you off of Holiday Inn Express, but chanced it again the next night at a Holiday Inn Express in Mobile,AL and had a great experience with an excellent staffed property.
July 13, 2013
Rated 1.0 out of 5.0 by stevem2013 Hotel From H double hockey sticks
My experience at this hotel was terrible. I came back from dinner and found the night manager in my room. When I ask why she was there she claim she was there to turn off my TV. She closed the door to the room and was blocking the door. I asked her to leave my room and she refused. She stated that I need to take my belongings out of my bag so she can check them. I told no and again I told her to leave and she said she was the manager and she refused to leave. She also stated she was going to make me leave if I don’t follow her instructions. I then refuse and said you really want to go that route. Then I told her I was going to report her to her management. She them start telling me she is the manager and that she can come into my room any time she wants even if I am there or not. She also stated I have no rights and she can make me leave and she will report me to my company. After more than 30 minutes of arguing she leaves and I call holiday inn customer service and try to issue a complaint. Customer services seem not to be interested in my complaint and interrupted me during my statement. The person asked if I was in the hotel still and put me on hold for more than 8 minutes. The person return to the call then tells me he got the story from the manager down stairs and the manager will handle it. Then hung up. The manager supervisor called me as I was packing to leave the hotel from H double hockey sticks. The person calling and start to ask me if I want anything in lue of, not to issue a complaint. I told her no and I was leaving, she started to talk more and I ask is the manager related to you or relative. She would not answer. I then stated I was leaving and she again begged me to stay. I refused and she started preaching god to me and that everyone deserves forgiveness. I just hung up the phone and walked out.
I recommend no one ever to stay at this hotel and Holiday Inn need to find someone else more capable of managing a hotel. There are hundreds of people unemployed surely there are more qualified people then the people I had to deal with. As for customer service they are not well trained at all.
July 5, 2013
Rated 5.0 out of 5.0 by toads4u Wonderful Staff
The room was very comfortable, had all the amenities needed (hair dryer, toiletries, iron ect. and clean. This hotel seemed very new. The breakfast was tasty and the Staff was extremely gracious. Oh, and great pillows!
June 17, 2013
Rated 5.0 out of 5.0 by Chinook58 comfortable
This was a great stay as I was there for 13 days and the staff was the best I have ever encountered at any hotel. I would stay here again no problem.
June 9, 2013
Rated 5.0 out of 5.0 by Robismom I'll Be Back (in my terminator voice)
Spent two days in a room with my nephew and my mother. I brought breakfast up to them each morning and went down to sit quietly by myself. We spent an afternoon by the pool. It was pleasant and peacful. I would suggest providing pool towels but we asked and extra towels were provided. Friendly staff and great service. Loved the Bath & Body Works products in the bathroom!
My family is planning an event in Houston this fall, I'm making my reservations this week!
June 8, 2013
Rated 5.0 out of 5.0 by Kones They made it great!
The staff was great! There was a problem getting in my room when I arrived and when they went to put me in another room it was already occupied. No problem, they made it right and put me got me into a room even though the place was sold out. They could not have been nicer or more apologetic. I Great Job to all who helped me.
May 21, 2013
Rated 3.0 out of 5.0 by BTraveler Smells Like Dirty Feet
The entire hotel smells like dirty feet. The pillows belong in the trash can. My neck still hasn't recovered from those awful pillows.
May 17, 2013
Rated 5.0 out of 5.0 by Nannybanany My stay at the Holiday Inn Express
This hotel was nice and clean. The staff was extremely pleasant. The room was clean and large. Breakfast the next morning was extensive. We couldn't have asked for more.
May 15, 2013
Rated 5.0 out of 5.0 by Mouse59 Great staff and rooms
Staff was very kind. Rooms were very well kept. would stay there every time on business
May 6, 2013
Rated 5.0 out of 5.0 by H2Enterprises Nell is Awesome!
Nell is Awesome! Always in a good mood and willing to accomodate!
April 24, 2013
Rated 5.0 out of 5.0 by Mouse59 Comfortable bed and great service.
Comfortable bed and great service. good location, nice rooms
April 21, 2013
Rated 5.0 out of 5.0 by Buddy321 Great beds!
Very comfortable beds! Hard to find location. Holiday Express needs to improve breakfast at all locations.
March 19, 2013
Rated 1.0 out of 5.0 by CJR54 Poor service, maintenance and management
I would not recommend this hotel to anyone. The hotel staff is terrible except for Jeremy and one other young man at the front desk. They were not knowledgeable or helpful! The hotel is poorly maintained - the A/C didn't work right, the tub didn't drain, I had toilet run for 2 days before it was fixed and I couldn't get the internet to work and technical support was no help. The hotel management was awful!!!!!! I asked for the sales manager to call me since I was going to be staying for 8 to 10 weeks and never received a phone call. They had a carpet cleaning service cleaning the hallway carpets at 9:10 PM on a Thursday night. I called the front desk to complain and was told they had no control over that. I asked them to have a manager call me the next day so I could discuss the issue with them and never received a phone call. I finally moved to a competitor after 4 weeks of poor service. PLEASE DO NOT STAY AT THIS HOTEL.
March 17, 2013
Rated 1.0 out of 5.0 by Lana72 Terrble Service
I had 2 rooms booked and when they finally got the first room keys to me, I had to tell them that I had a 2nd room booked which was clearly on the confirmation paper that I handed them when I first got there. They completely screwed up my billing and I still have pending charges that are more than the 2 rooms were for and a credit card that I shojld never have had to give them had they checked me in properly the first time. I am totally disgusted with them and would never stay there again, or recommend it to anyone
March 14, 2013
Rated 5.0 out of 5.0 by Jerryrx1 Great breakfast and service
Our stays at this HI Express have been very positive. At our last visit Sylvia was especially helpful. We visit this facility nearly every month and have always had a positive experience. All the staff have been friendly and very willing to supply whatever needs that we request. All the equipment is working properly.
February 28, 2013
Rated 5.0 out of 5.0 by Jerryrx1 Convenient good service
Consistent good service. Location is very convenient for us We visited this motel many times And have been pleased each time
February 19, 2013
Rated 1.0 out of 5.0 by Geauxman Go somewhere else if you can
Electrical not working, dark parking,poor bkfst, I am a Platinum club member and this is the worst HI I have stayed at in last 3 years.
February 6, 2013
Rated 5.0 out of 5.0 by Guitarzan Friendliest Hotel In Texas
I stay in hotels 200 nights a year so I really appreciate when it is done right.. This Holiday Inn Express is my favorite. The rooms are always right, the check in is always fast and the breakfast is alway on time and hot. It's right across the street from 24 Hour Fitness which is important to knock back all those restaurant meals. If I have to work away from home, this is where I want to stay.
January 24, 2013
Rated 5.0 out of 5.0 by tflip5 Just Great
Everything about my stay was great! I was very pleased with my stay.
December 22, 2012
Rated 3.0 out of 5.0 by Cousininlaw Nice Staff, good breakfast
Thin walls - loud neighbors, but overall nice experience. Helpful staff, but was VERY upset to have shuttle service to a wedding reception canceled at the last minute. We had confirmation for MONTHS!! Cost us a lot of $ on cab fare.
December 16, 2012
Rated 4.0 out of 5.0 by MySTAT Good Breakfast selcection
As my title suggests, they did have a good breakfast selection. The staff was nice and curtousy. However, I found "downs" in the room smell and no one was at the front desk to greet us when we arrived. The rooms' smell was bearable but not fresh and clean. Granted the sheets and everything was clean but the smell was irritating.
October 20, 2012
Rated 3.0 out of 5.0 by tms136 Nice place, but....
Made an on-line reservation and requested a top floor room to avoid up-stairs walking noise. When we arrived we were placed in a first floor room, which, of course, was directly under someone who was jumping and running up and down the hall way after 11 PM. When I reported the issue, the manager moved us to the third floor, but the room was on the side of the hotel facing and immediately above a patio bar with loud music. Although the property is clean and in very good condition and the manager was very apologetic and responsive, I would recommend making a reservation for a stay at this property only by phone directly with the hotel and only accept a room on the top floor on the hotel parking lot side.
July 11, 2012