Rated 4.0 out of 5 by 80
Rated 4.0 out of 5.0 by Mitch1963 Clean and Comfortable
This Place always makes my business trip and stay a comfort.
August 12, 2014
Rated 3.0 out of 5.0 by Ambassador Club Member Plus Delta
Average to good in most respects. Good location. The only restaurants in the area are a Whataburger next door and a Popeye's Chicken across the street. It was okay for my overnight stay before a flight at Houston airport.
The shortcoming was the business center. The browser program was so out of date that I could not log on to retrieve my personal email or transact on websites. These shortcomings are backward compared to other Holiday Inn properties. It appears the management and staff don't care.
July 25, 2014
Rated 5.0 out of 5.0 by JuanZ Visiting relatives at Houston area
I pick this hotel due to location but what a great surprise!!!
Breakfast room nice and breakfast choices excellent!!
Lobby and TV area are gorgeous!!!
My family and I enjoy our stay in this hotel, room very comfy and relaxing.
Thanks to all hotel staff.
July 24, 2014
Rated 2.0 out of 5.0 by enek Wont say again
Smoke detector started beeping every few minutes at 4:45am. Called the front desk who wasn't helpful and didn't do anything about it. Told staff in the morning and afternoon and still had to call again in the evening to tell them to do something about it. Turns out it was just a low battery.
Also prefer to stay in places that have an actual restaurant. This place only has breakfast.
July 20, 2014
Rated 5.0 out of 5.0 by FreshBoy Comfortable bed and great service.
The room was clean and comfy ,my wife liked that the motel parking lot was gated also
July 16, 2014
Rated 5.0 out of 5.0 by Very Pleased Cleanliness and friendly
Excellent customer service upon arriving without reservations. The cleanliness and up to date decorating made it appealing to the eye. The grounds were properly secured and plenty of lighting specially after returning at 2am. in the morning.
July 11, 2014
Rated 4.0 out of 5.0 by kirbie63 last minute
for a last minute booking, the hotel was nice. I was surprised by the size of the room for the price. It is convenient to 45 - spring, the woodlands, and other great amenities - Splashtown if you have kids and lots of great restaurants. The staff was great
July 6, 2014
Rated 5.0 out of 5.0 Wonderful Stay - Will stay again
We visited for a combination of business and pleasure and were exceptionally pleased with this property! the property itself was attractive and well kept, the amenities were more than expected and there is excellent access to main thoroughfares. The Staff was friendly and helpful and took special care to make sure we knew how to earn and redeem points for staying with holiday Inn. The room was beautiful and extremely comfortable. We enjoyed the luxurious bathroom and bed and the kitchenette was an unexpected plus. I could not have chosen a better property and will choose Holiday Inn again in other areas in the future as a result of this stay. I would not consider staying anywhere else if we were to return to the Houston area. We were delighted!
June 22, 2014
Rated 5.0 out of 5.0 by mike4923 Nice Hotel
I'd rate it a 8 1/2 or 9
the staff was friendly
the pool was a little small, but it was nice
June 17, 2014
Rated 3.0 out of 5.0 by cumenda stop over
buen servicio,aun el shuttle tardo' 70 min.para llegar al aeropuerto
June 15, 2014
Rated 4.0 out of 5.0 by PB2014 Staff
The front desk staff were excellent, professional and courteous. The Shuttle service staff were also excellent and very understanding as I gave them some wrong directions as to my location, so a very special thanks to them.
June 6, 2014
Rated 5.0 out of 5.0 by ironman 2014 ironman 2014
great place to stay! rooms were clean and i hope to stay there in the future
May 30, 2014
Rated 2.0 out of 5.0 by Grh27 Not a clean place compared to other Holiday inns
Half part of window in my room was really dirty, to an extent I could not see through. Front desk excuse was "we do not know why it is". Maintenance excuse was it's the rain (as stated by front desk), as if rain effected only half the window. Window glass even had a tape on it.
When I requested for a change of room, I get a call at 1:30 PM (I'm at work) and I am told that if I can come back to the hotel by 3 PM, I can move to another room.
May 22, 2014
Rated 4.0 out of 5.0 by TOM P. COMFORTABLE SLEEP + GOOD SERVICE
ALL WAS WELL FOR OUR STAY EXCEPT THE ACCESSIBLE BATHROOM. MY WIFE ENJOYED THE SPA.
May 16, 2014
Rated 4.0 out of 5.0 Great Service, Fantastic Team
I enjoyed my stay particularly the airport pick up and drop services.
May 13, 2014
Rated 1.0 out of 5.0 by Lane W I will not stay there again
I will not stay at this property again. I opened the door to my room and was immediately assaulted with a heavy mildew smell. I contacted the front desk and they stated that was the only available room.
April 21, 2014
Rated 5.0 out of 5.0 by GenoUSMC Great Experience
I'm always looking for the cheapest motel/hotel to stay in, however, i just changed jobs and it required a lot of travel. I was put up in two hotels this one and another one in Houston, TX. I have to say, I was thoroughly impressed with this hotel. The rooms were awesome. comfortable beds, clean, just really comfortable. The staff was great! Friendly and helpful as can possible!! I will be staying in this hotel in the future. AWESOME AWESOME!!
April 17, 2014
Rated 5.0 out of 5.0 by mmm0409 The Service
The service was great. The lady behind the counter went out of her way to assist me when I needed something.
March 26, 2014
Rated 5.0 out of 5.0 by Beng123 Front desk assist me greatly! I had a bad experience with another small hotel and she made me feel better by giving me a suite for my family..
The rooms are just beautiful !! It's worth the price that I paid. It's very relaxing and home ! Next time we stay in Houston we will surely know what hotel to stay from now on.. Thank you very much for a lovely stay!
March 16, 2014
Rated 2.0 out of 5.0 pros and cons
The room air smelled like stale mildew and the AC fan was too loud to sleep through. The ceiling fan helped a lot as the temp outside was mild. The front desk was very professional and promised to fix the room. They also returned a fair amount of points. I will try them one more time next trip. More annoying was finding a nickname not all ready taken for this review.
March 14, 2014
Rated 5.0 out of 5.0 by Cecilia2014 Fresh smelling clean room
As we opened the door the room smelled fresh and it was very clean and tidy. The staff was friendly and our stay was pleasant.
February 6, 2014
Rated 5.0 out of 5.0 by MrVgray Always Enjoy my stay
Real friendly helpful staff. I don't have any complaints they even remember me a what l like each time I go. " King size bed main building""
January 30, 2014
Rated 4.0 out of 5.0 by Christopher69 Comfortable Bed and Friendly Front Desk
Enjoyed the room, but I did not like that the 4th - 5th floors are in a seperate building. That makes it a little difficult going back and forth forth through the rain for breakfast.
January 13, 2014
Rated 4.0 out of 5.0 by SomePatron Generally acceptable
My wife and I have stayed here a few times as it's the closest IHG hotel to my parent's house. The hotel is acceptable; not the nicest Holiday Inn Express I've been too but it's not the worst either. The entry foyer is very grand but the rooms feel less so. The plastic floor in our suite made the room loud and feel cheap. The couch has needed new upholstery for a while now.
The location isn't fantastic. The hotel is surrounded by fast food locations and the entire complex is surrounded by a security fence with gated access that doesn't really give a person a nice warm feeling that the location is safe.
I'd be happy to stay here again, but I wish there were better options nearby my parent's house than this hotel.
December 30, 2013
Rated 3.0 out of 5.0 by smokereader Beware of the shower!
The tub was rusty and there was quite a bit of hard water build-up on the tub spout. It was difficult to get the pull lever all the way up so that the water was coming out of the shower only, instead of the shower and tub spout at the same time. It was nearly impossible to get the lever to go back down because of the lime build-up. Had to turn off water with the lever still in the "up" position.
Also, the dead bolt did not "catch" the door jab properly. Would not turn all the way. Good thing for the iron gate all around the property. Made me feel a little safer since the dead bolt did not leave me warm and fuzzy. Parking is limited and nearly impossible to park on the other side of building 2.
Why are the room numbers continued in the next building but the elevator floors are not. If rooms are 400 -?and 500 -?, shouldn't the elevator have a 4th and 5th floor instead of 1st and 2nd?
December 27, 2013
Rated 4.0 out of 5.0 by mt1076 reasonably priced and clean
I cannot complain about this hotel. It was nice & clean, staff was friendly and helpful.
December 9, 2013
Rated 5.0 out of 5.0 by Doom2 Great staff. They go beyond to make us comfortable. Very nice lobby. Love the speed on internet
Cyndi the front desk manager and her entire front desk agents help us out. Hotel is nicely decore. Rooms are very comfortable.
November 28, 2013
Rated 4.0 out of 5.0 by EMS1 A very good stay.
This is a beautiful property not far from Houston's Bush Airport. The staff was extremely courteous and provided excellent service. The exterior of the hotel and the grounds were immaculate. The interior was very nice but a few areas of the interior could use a little attention. Most of these are just paying attention to the less commonly thought of areas (air vents/returns, caulking/joints of the tub, etc#. The only other issue was that the hot tub was not "turned on" and that they had to send someone out to start it up. With as cold as the water was, it simply took too long to heat back up. That being said, it really was a very good stay. There was fantastic recognition for Rewards Club members, including an upgrade. The general manager Opendra #sp?) and his staff were fantastic and we would gladly stay here again.
November 18, 2013
Rated 5.0 out of 5.0 by Newlyweds2013 BIG THANK YOU From the Newlywed Couple!
Just taking a moment to personally thank the Management and staff for the excellent service provided to us, as well as to our out-of-town wedding guests this past weekend. Everyone at the Holiday Inn Express hotel was wonderful!!! From the front desk receptionist who helped check-in everyone and placed a signage in the lobby to help our guests understand the shuttle service provided to/from our wedding venue and the housekeeping personnel that made sure all our out-of-town guests had everything they needed for a pleasant stay to the Manager who was always responsive via email/phone to make sure all our reservation needs were taken care of for our special wedding event. All our visiting guests had wonderful things to say about the hotel and staff. We can't begin to express our gratitude for making our wedding event hotel needs so well taken care of. A BIG THANK YOU to everyone that helped make this happen.
November 11, 2013
Rated 5.0 out of 5.0 by Clarence71 Great for work
I stay here long term on occasion (4-6 weeks at a time). It is a fenced in property which is only accessible via keycard at night as well as cameras, so I don't have to worry about someone breaking into my truck at night.
There are three fast foot places within a block ( I recommend Whataburger next door) and one of those Country Kitchen places that serves more of a home cooked meal.
When you are done filling your belly and feel guilty, You can use the pretty decent fitness center they have on the main floor. It is bigger than I expected for a hotel.
The Staff here is excellent. There has never been a single time I have passed by the front desk, or passed by one of the housekeeping members where they did not smile and say hello to me. And they always let me know if I have a package or anything waiting for me.
There is free breakfast in the morning. which is decent, but not extraordinary. Mostly prepackaged stuff or heat and serve....but hey, for free it's pretty good.
My only real complaint about this hotel is the internet. Again, it is free, but tends to slow down and speed up on a regular basis. It's probably good enough for just doing emails and such, but you can forget about streaming movies or playing online games. Lag is a killer.
Overall, if you have business in the area, this place is perfect and will treat you like you matter. The Staff treats you like a valued customer, which to me is very important.
November 11, 2013