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Rated 3.8 out of 5 by 79 reviewers.
Rated 3.0 out of 5.0 by Noisy Bed & Lack of maintainence bathroom Shower floor was to used, bathroom walls in bad shape, toilet was throwing water all time. December 17, 2013
Rated 1.0 out of 5.0 by Worst IHG Experience EVER Lets see, where to start...Arrived at hotel after rough trip from east coast. This hotel does NOT recognize IHG members. Was given key to the king suite which I had purchased through IHG website. Upon opening the door I found the room was already occupied. Returned to the counter to ask for an unoccupied room. Went to new room which was a double queen, I had purchased a king suite. Returned to front desk to inquire about the discrepency and was told, "you're lucky you're even getting that, what with the construction and all". I asked to speak to the manager. Abraham magically found me the king suite which i had previously purchased. When I explained the difficulties that i was having with his hotel, he apologized and promised that I would be credited with 5,000 points for the poor service. I have yet to see those points. Exhausted I fell asleep on the bed. Awoke in the morning looking forward to a nice hot shower. NO HOT WATER!!!! Are you kidding me??? Side note, this hotel smells like a mildew factory. Last item, cigarette burns in the shower. December 17, 2013
Rated 5.0 out of 5.0 by IT WAS GREAT THE STAFF WAS VERY NICE. THE BREAKFAST LADY IS SOOOO NICE. SHE COOKS A VERY GOOD BREAKFAST. YOU NEED TO COME JUST TO MEET HER. ALSO THE ROOM WAS GREAT. I RECOMEND THIS HOTEL December 13, 2013
Rated 5.0 out of 5.0 by Easy and comfy Mr Patel was very accommodating. We needed a pull out couch but the suites were sold out. He reserved a corner room which allowed us plenty of room for a roll away bed. The free breakfast was very nice as well. Thank you. November 30, 2013
Rated 4.0 out of 5.0 by Good and not so good Hotel was well kept and staff very courteous and helpful -- especially the lady in the breakfast area. Would have been nice to know that there was construction going on at the hotel, My room (415) was very close to the construction area so quite a bit of noise during the day. November 18, 2013
Rated 4.0 out of 5.0 by Hotel My overall experience was good. The breakfast is awesome. The only reason way I would not recommended this hotel is because I booked the hotel online for three nights and I only needed to stay two because work sent me home a day early. They would not refund my money for the third night even though I told them at 7:30 a.m. the morning I was leaving. I know the online booking clearly states no refunds but I feel like they can make some exceptions sometimes. It is not like I did not stay at the hotel at all and wanted my money back. I stayed two nights and did not need to stay the third night. November 11, 2013
Rated 5.0 out of 5.0 by Relaxing home away from home I enjoyed the courteous staff who greeted me at the front door. I had previously stayed at a competitor hotel for three days that resulted in problems from the service personnel at the front desk to the beds to the door locks and maintenance service. I was completely surprised at how friendly and courteous the staff was to our needs. We even got a full breakfast bar complete with eggs sausage and bacon. Recommend? Yes sir-ee bob. I will stay here again! November 10, 2013
Rated 5.0 out of 5.0 by Cozy, comfortable, good breakfast Room was cleaned regularly during the day, comfortable beds, cozy room. Breakfast was nice, decent selection. Overall good experience for the price. November 6, 2013
Rated 3.0 out of 5.0 by Needs updating! I stay at Holiday Inn's 200+ days a year. I paid extra for a 2 room king suite. Not worth the extra money at all! I didn't have a do not disturb sign in my room and the front desk didn't have any. They said when they found one it would be hung on the outside handle for me. I got back in the evening and the sign was inside and housekeeping had been in my room. I didn't want people in my room for a reason! I won't be back... November 4, 2013
Rated 5.0 out of 5.0 by Amazing staff! I recently stayed at The Holiday Inn Express for a conference in Houston. The staff was so friendly! Upon my arrival, a very kind lady named Yvette helped me find restaurants nearby for dinner and even gave me a bag of chips and cookies to snack on that night. Every staff member I encountered went above and beyond to help me find my way around an unfamiliar city. Best customer service I have seen in a while. The room was very clean and the bed was comfy. The complementary breakfast was somewhat limited choice wise, but still good. There was bacon, sausage, biscuits, cereal, fresh fruit, pancakes, orange juice, apple juice, and milk. I ate some bacon, fruit, and OJ and it was pretty good :) Parking was easy and I only had to take 10 steps from my car to front door entrance of the hotel. The hotel was also really easy to get to as it is right off of the freeway. If I ever need to go to Houston again for business, I will definitely be staying here again. October 25, 2013
Rated 1.0 out of 5.0 by IHG may want to audit. I booked this hotel because I had a meeting at the Holiday Hobby Airport they said they were the one. When I arrived, I found there were two and this was the Express. The management refused to allow me to cancel and re-book at the full service Holiday Inn where my meetings were at. I am gold member (almost platinum) and have never been treated this poorly at any other IHG Hotel. They definitely made my list of NEVER stay at again. Also I transferred after the one night and discovered from other guests that they had been treated the same way by this hotel. Michael October 25, 2013
Rated 5.0 out of 5.0 by Great value helpful, friendly staff Great friendly staff, clean & comfortable room, close to Hobby Airport, could use more of a food variety for breakfast. October 24, 2013
Rated 4.0 out of 5.0 by Excellent stay..... Hotel has an excellent Continental breakfast. There was plenty of food and it was always warm and fresh. The staff was very helpful. The rooms were clean and and the hotel is close to everything right off Highway 45. October 16, 2013
Rated 1.0 out of 5.0 by upset and appalled I am a non-smoker, they accused me of smoking and assessed a hefty fine to my stay, very rude front desk, will never stay here again. October 10, 2013
Rated 5.0 out of 5.0 by 25th Wedding Anniversary Saved I would like to thank the staff for saving our 25th anniversary get away from being a complete disaster. After having a very bad experience in Galveston we stopped by with no reservation and was treated with such royalty; we were able to finally relax in a nice room and bed. Even when our car wouldn't start the next morning the desk clerk made sure we got our car started and directions to the nearest dealership. 25th Wedding Saved by Holiday Inn Express Thank you Fred and Tweedy, Desoto TX October 7, 2013
Rated 5.0 out of 5.0 by Very nice and good value ... close to Hobby airport The gentleman on front desk duty the morning of 9/19 was very nice. He explained to me the shuttle bus service was not as I previously thought but made a pot of coffee extra early (4:40am) to help start my day right. I think his name is Richard but I'm not certain. September 22, 2013
Rated 5.0 out of 5.0 by Easy to access Have stayed here numberous times and every time it has been an excellent choice, staff is very accomodating. September 14, 2013
Rated 5.0 out of 5.0 by Great Servuce We come to Houston monthly and stay at this location each without any issues. As a Pastor traveling comfort and rest is very important. Very good employee service and character. August 29, 2013
Rated 3.0 out of 5.0 by My stay at Holiday Inn Express Houston Hobby Wireless internet service is as slow as dial up. Could not get it resolved during my week long stay. Would not recommend this place August 29, 2013
Rated 4.0 out of 5.0 by Comfortable Night's Sleep in a Clean Room Rooms were clean, comfortable, and updated. Staff was friendly and the hotel location was convenient. The room I was in had a strong and fast internet connection. There were many conveniently located outlets for phones, computers, etc. There was a lot of noise from planes and the highway, which may cause a problem for some, but not for me. I was told that the hotel has quieter rooms on the other side of the building. Either way, I had a very comfortable night of sleep at this hotel and I will stay at this location again when in Houston. August 27, 2013
Rated 5.0 out of 5.0 by H-I Express Hobby The nice staff is what stood out to me dusring my stay at this location. I am a platinum memeber and I stay at a lot of H-I hotels. August 19, 2013
Rated 2.0 out of 5.0 by One Noisy and One Smelly When we got to the hotel in the evening there was no one at the desk. Waited 5-10 minutes for someone to come and check us in. We had 2 rooms. The one that faced the street was quite noisy. The other room did not face the street so it was quiet but it was smelly. We had a very early flight so we didn't get any breakfast. I don't plan on using this hotel again. August 18, 2013
Rated 4.0 out of 5.0 by Good working a/c. Very easy to book room. Good a/c in this 100 degree heat. Thanks. August 16, 2013
Rated 1.0 out of 5.0 by The room I request everyday for towels, shampoo during my stay. The breakfast service with a personel absoultely with absence of customer service. The bathroom not well cleaned even I request to do that every day. . The coffee maker was not cleaned once the room was made and no coffee replacements were done. I should ask for coffe to Abraham. Only this guy Abraham is the value in the hotel This is the worst Holiday Inn I hve been stay. Please take care on cleaning. August 13, 2013
Rated 5.0 out of 5.0 by Good choice for South Houston, Hobby Airport Well maintained property on IH45. Somewhat limited restaurant choices nearby but adjoining Sheraton 4 Points has restaurant with small menu that I just walked over to for dinner. August 7, 2013
Rated 5.0 out of 5.0 by A Plus Customer Service I stayed at this property for a business meeting and was extremely pleased with the attentiveness of the staff. When I arrived, and it was early, there was no problem, my room was ready and waiting. Each and every hotel property should have staff like the ones here. Anytime a staff member encountered a guest, they addressed you by name! I didn't really think there were such pleasant people left in the service industry. They should be commended for exemplary service. Thank you. August 6, 2013
Rated 2.0 out of 5.0 by Amenities unavailable Not a pleasant stay. Pool was unavailable because heater was broken. Toilet overflowed, carpet was wet in the room very unpleasant . August 5, 2013
Rated 4.0 out of 5.0 by Front Desk Robert and Noel I have already posted this but it doesn't seem to be there Robert at the front desk is awesome in fact better than the manager. He smile is awesome makes you feel like $100000.00 when you walk through the doors. You want for nothing. He is very personable and cheerful and handles guests with pride. He should be a manager if he is not he should also train all new hires for Holiday Inn. What an asset he is to your company. Traveling alone he made me feel very safe and at ease. I wanted for nothing. In fact he did more than the manager did for me. The computer room needs updated and computers with speed. Manager had to use her laptop to print my boarding pass. Robert rocks and just awesome job well done. Noel shuttle driver he is wonderful, personable cheerful and very familiar with the air. Exccellent driver He took excellent care of me. In fact he went about and beyond his call of duty for me. He even showed me the Mexican bakery. You shouldn't miss it. If he is not in a supervisor or manager position he should be. He is the employee you want to see grow within the organization. He is also an asset to your company. take care of these two guys. Your guest love them and we sure do. They made my stay comfortable even though I asked the manager to check my room and air conditioner and she said she was the only one there bad answer. I then told Robert and it was taken care of immediately. I would recommend this hotel since it is close to Hobby Airport and the shuttle service is free. Great guys thank you so much Noel and Robert you rock. August 4, 2013
Rated 5.0 out of 5.0 by Great service/wonderful breakfast The room was nice. The front desk staff and shuttle driver were very helpful. The breakfast was wonderful and hot!!! Hope to visit again soon. Very close to the airport!!! August 4, 2013
Rated 4.0 out of 5.0 by Customer Service I have to say that Noel the gentleman who drives the shuttle was awesome. He customer service is above his call of duty. He really does take pride in his job. I wanted for nothing . Excellent service, and a very good driver very personable. Noel should play a bigger role at Holiday Inn. Loved the Mexican Bakery for sure... Robert on the Front Desk - was amazing greets you as you enter the hotel with a huge smile and so professional. He really takes his job serious and his guest are very important to him for sure. No job is too small for him. He should be a manager for Holiday Inn He really should be in management and training new employees along with Noel great assest to your Holiday Inn. In fact Robert did more for me than the manager but that is ok. The room was big with a king bed and sofa refridge etc. I would have liked the air conditioner to be a little better. The van shuttle service is very prompt and safe. Robert and Noel you make this hotel. Awesome job well done thank you for excellent service Just love these guys. August 2, 2013
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