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Rated 4.2 out of 5 by 198 reviewers.
Rated 4.0 out of 5.0 by Recent Stay Was a good typical experience at this chain. However, I was not greeted as a rewards member or offered points and when I returned to my room at 3:00 it was not yet cleaned. January 26, 2015
Rated 1.0 out of 5.0 by Whirlpool malfunctioned/Dirty room Generally our stay is wonderful but this stay was horrible the whirlpool bath malfunctioned soaking our bed .then we changed rooms only to be given a dirty room and again went to front desk and had to change room a 3rd time..Horrible...experience and wasn't given much of a discount considering what we had to go through. .. January 20, 2015
Rated 5.0 out of 5.0 by JANUARY 2015 Great location close to several resturants, traffic is only downside. January 20, 2015
Rated 5.0 out of 5.0 by My stay! Excellent facility and staff, very timely shuttle to and from Methodist, Jenifer the driver was great. Quiet hotel given the amount of traffic passing by the hotel, the bed was to die for when sleeping, the front desk was very helpful at all times. Thanks I had a great stay! January 19, 2015
Rated 1.0 out of 5.0 by Outdated and broken down My mom was having an 8 hour surgery at MD Anderson on January 12th. We checked in to the hotel on January 11th. The water in her bathroom was not working. She was unable to shower the night before or the day of her surgery. The hotel staff said maintenance was not available. The hotel staff did not give her another room nor did they make any adjustment to her bill. Absolutely ridiculous! January 15, 2015
Rated 4.0 out of 5.0 by Great Stay This hotel is very close to the NRG Stadium which was very helpful. Besides going to the stadium they were able to take my family and I to the museum and other places. When I first checked in the person was very helpful and personal which made my stay more comfortable. Only thing I wish they had was a pool! January 5, 2015
Rated 5.0 out of 5.0 by Pleasing Stay The bed was great and the rooms were exceptionally clean. One day the maid turned our heat up to 85 degrees and didn't empty our coffee pot but the next day everything was perfect. There were never any cookies in the area of the desk. The coffee in the lobby was cold in the afternoon. The breakfast offers a huge variety of items and the area was very clean. They were washing the outside of the buildings and the windows while we were there and they were very quiet. Close to medical needs and in walking distance to stores. We have already made our reservations for a future date. January 4, 2015
Rated 5.0 out of 5.0 by Good experience I was here preparing for surgery. Room was very nice and clean. Very quiet and comfortable. Staff friendly and courteous. January 3, 2015
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