Rated 3.5 out of 5 by 448
Rated 5.0 out of 5.0 by GG71 Value, comfort, hospitality excellent !
When we checked in, front desk staff were courteous, friendly, helpful after our long drive to Houston at early evening. They showed sincere concern, patience and made checking in that much easier, very eager to assist. The hotel is huge so our grandkids were happy to "run around ".
The rooms were very clean, spacious just like the hotel photos showed. Beds were very comfortable, security outside was a nice touch if needed. The staff was so attentive and friendly.
Small drawback was the noise at night- nearby traffic noise was bothersome but you quickly got over that as you laid on those comfy beds !
Stetson restaurant meals were plentiful for the price paid, we loved it! Very attentive service. We will definitely stay again!
June 14, 2013
Rated 5.0 out of 5.0 by AMAFirefighter Great staff!
Stayed here for on night to attend the memorial service for 4 of Houston's Bravest.
Hotel is within a short walk to Reliant Stadium.
Pool view room showed some wear but was clean and comfortable. Pool area looked nice and was clean and well maintained. Staff was excellent. They were top notch!
Overall a very nice experience.
June 10, 2013
Rated 5.0 out of 5.0 by Unit309 Outstanding Care and Service from the entire staff
I was overwhelmed with the friendliness of the entire staff and their thankfulness to us for attending the HFD Memorial. The food service was great and they even served Guinness. This hotel went over the top on every detail of my stay. It is a beautiful hotel.
June 10, 2013
Rated 5.0 out of 5.0 by ags12 great place to stay
great place to stay .the rooms are big and clean loacation is great easy on and off to interstate 10
June 6, 2013
Rated 5.0 out of 5.0 by Swab1 Service great
Service and location were great. We would not expect anything less.
June 5, 2013
Rated 5.0 out of 5.0 by missy1984 Restaurant
Due to a medical complication we arrived about 9pm and were delighted to find two eating areas still open at the Crowne Plaza. We ate in the main dining area and were impressed with the variety of food available. We ate the pumpkin- seed encrusted salmon salad and it was marvelous. The portion of salmon was extremely large, about what we get elsewhere in two servings, and the salad, which included apples and fresh raspberries, was fresh and crispy.
The service staff was excellent and made us feel relaxed. They never rushed us and continued to refill our beverages, checking to see if we needed anything else. We knew the restaurant closed at 10pm but the staff never pressed us to leave - what a great way to end the day.
June 3, 2013
Rated 3.0 out of 5.0 by marq810 They hotel cancelled my reservation
I am utterly disappointed in my most recent vacation experience on May 24th. I was let down on my vacation to Houston, TX. When we arrived at the Crown Plaza Reliant Medical and gave the confirmation number, they said they did not have a reservation for our booking. After further investigation, I was told that someone reservation department had cancelled the reservation. After a long day of work and long flight I was in no mood to wait around for people to figure out PREPAID travel arrangements. Why would a prepaid reservation be cancelled by anyone other than the person that booked? While the room issue was eventually solved and Daniel at the front desk did offer breakfast voucher for the inconvenience, it should not have happened in the first place. Logistical improvements need to be made to ensure complications are prevented/corrected prior to travelers arrival.
June 3, 2013
Rated 4.0 out of 5.0 by SteveW123 Great Location and nice facilities
As a business traveler I always try to stay at Crowne Plaza. They are consistently good at providing quality facilities with above average service. This location is not different.
I have stayed at this location over 30 times in the last year and for the most part, they have been top notch.
The only detraction could be that the staff appears to be thin and checking-in and out sometimes takes longer than it should. This location boasts more rooms than the average location however the front desk staff appears to light at best.
The only major drawback is the housekeeping staff. I was also disappointed to be woken by the housekeeping staff before 7:00 am asking if I wanted my room cleaned. Even though I had a "do not disturb" sign hung on the door. Then I had to listen to them knock on all the adjoining rooms as well. In addition, room amenities like coffee and associated condiments are never replaced once used. For someone like me that drinks coffee while working, this becomes a problem since waiting in line at the front desk for something as simple as coffee should not happen.
they are also inconsistent when recognizing Platinum Club Members. Sometimes I was given perks, sometimes they were overlooked. I have only been given a room upgrade once even though it is supposed to be guaranteed.
Minor criticisms. All in all, I was very happy with the stay.
May 30, 2013
Rated 5.0 out of 5.0 by Leon72 My stay at Crowne Plaza
I thoroughly enjoyed my stay at Crown Plaza. The room that I had in Tower one was excellent. Location is superb. I felt like a VIP in every aspect of my stay.
May 30, 2013
Rated 5.0 out of 5.0 by papabear48 Short, but wonderful stay
My visit to this particular Crowne Plaza was only for one night, but it was an excellent stay. My room was very nice, comfortable, and a pleasant place for my son and I to sit and talk and to sleep. I was a bit concerned with the location being noisy since it adjacent to loop 610, which is heavily used. I hardly noticed the traffic at all and my room faced in that direction. I could not have asked for a better night's stay and was very pleased.
May 29, 2013
Rated 1.0 out of 5.0 by Honeylamb This was not a good stay at this hotel for me.
At this time I do not have anything good to say about my stay at this hotel. I thought that it was a nonsmoking hotel but the floor I stayed on had a constant smell of cigarette smoke. The first time I attempted to use the toilet it would not flush. The inside was totally rusted and the piece broke. Then there was reside coming up from the drain in the tub. The bottom of the bathroom door was warp and chipping. My last night there the housekeeping did not make up the bed or clean the room or change the towels. Once we got back to the hotel we had to call housekeeping to come at least clean the bathroom and give us towels. I have had much better stays at other hotels. They did not give me a receipt for the first two nights stay. I would not recommend this particular hotel.
May 25, 2013
Rated 1.0 out of 5.0 by Businesstravellerp Beautiful reception, lobby and front desk...doesn't extend to rooms tho
When I first walked into the property I was impressed with the lobby and all the beautiful flower arrangements, optimistic about my hotel choice for the evening. That's where it ended tho. After waiting 15 minutes in a very long check-in line, I was given a room in "building number 4". It was explained that I must leave this building, go through building 2, through building 3, into building 4, take elevator up to second floor to find my room. I never found the elevator and had to lug my suitcase up the stairs #in heels!#. I later learned the elevator is located between buildings 2 and 3. I would have appreciated having this pointed out to me!
The room was very warm when I arrived even thought the air was on so I turned the air on max. After an hour it still wasn't cool so I called to request a new room. I was told I would have to bring my luggage and come back to the lobby but they only had a handicap room available. Knowing there was no way I could sleep without the A/C working I opted to lug my suitcase back to the lobby to retrieve the new room key.
The new room was marginally better with cooling but the outdated A/C was still unable to remove the Houston humidity adequately. I thought I was upgrading by choosing the Crowne Plaza. Turns out the Holiday Inn I stayed at last time less than a mile away was much better!
I wouldn't recommend this hotel to anyone during warmer months. It is understaffed #leaving them overwhelmed and rude#, dingy, and in need of updates to the outer buildings.
May 24, 2013
Rated 5.0 out of 5.0 by Susan03 Excellent customer service
Each encounter with hotel employees was pleasant. All are well trained and courteous especially the front desk personnel.
May 21, 2013
Rated 5.0 out of 5.0 by oldbird99 Great place to stay!
We always try to come here when my husband has to go to M D Anderson. It is such a nice place to stay and the breakfast is awesome! The shuttle service is also awesome!
May 20, 2013
Rated 1.0 out of 5.0 by SaudiSue Dated
This hotel looks good from the outside, but is dated and the staff are not customer focused. The rooms are small, the bathrooms even smaller! It needs a total renovation. The food was average, the service not good either!
May 18, 2013
Rated 1.0 out of 5.0 by GermanS One of the worst experiences
Went to Houston for OTC as this hotel was exactly in front of the Reliant Center.
They charged me and my folks almost $300 per night and the service and rooms were horrendous. Just to say a couple of things, the bathroom's ceiling was BROWN (due to the humidity) and the rooms seemed that was not painted for at least 5 years.
I went for a quick jog in the morning and when I asked for a gatorade or at least a bottle of water they didn't have neither... (the room had fridge, which was empty).
Being nice, overall experience: 1
May 17, 2013
Rated 1.0 out of 5.0 by Donewiththis Crowne Plaza
The only thing going for this hotel is location. The hotel needs to be leveled an rebuilt. The carpets in the rooms are actually sticky. I had to go to the front desk twice because they couldnt code the key correctly.
May 16, 2013
Rated 1.0 out of 5.0 by Petexian No Improvement 3 years in a row
I could write the same review I wrote last year... but i don't think it makes a difference to IHG. For fellow travelers I would NOT recommend this hotel. It is probably the worst Crowne Plaza Hotel I have ever stayed in... sorry IT IS THE WORST. Guests staying in the back forty were complaining of brown water, the internet connection is horrible I drove to a local Starbucks so I could get internet access. Makes life for a business traveler very difficult. My wake up call was 45 minutes late, the staff at Crowne Plaza honored their promise to pay for the room if the call was not on time.
Restaurant food was marginal. I need to compliment the attitude of the Staff at the Hotel however, they were friendly and responsive. The room was clean and I felt safe at the Hotel.
May 15, 2013
Rated 1.0 out of 5.0 by Jo74 Bad airco dirty room
I got sick by the bad airco which was dirty and poorly maintained. We stayed during OTC so I can accept higher cost but the quality was not like I am used to from Crowne Plaza.
May 14, 2013
Rated 1.0 out of 5.0 by Tony74 Worst Crowne Plaza
Floors were dirty, toilet paper holder was broken, ac sounded like a plane taking off, wifi wasn't working, breakfast was poor, silverware consisted of little plastic packs with forks so weak you couldn't hold the sausage to cut it, door didn't close tight, carpeting was torn in places, and the last paint job had gone right over the electrical outlets. Everything felt dirty. To top it all off the room was a 10 minute walk from the lobby. This is the worst Crowne Plaza I've been in, and the worst hotel overall I've been in for several years. Pleasant staff and proximity to Reliant center were the only saving graces for this place. I was there with a group of about a dozen from my company and all had similarly unpleasant experience.
May 13, 2013
Rated 3.0 out of 5.0 by Jeff1978 Needs Renovation
The room was OK, but it was in serious need of renovation. The porch door deadbolts would not work, and the room was in serious need of remodeling it just seemed old. I have stayed at Holiday Inn Expresses that were nicer than this place. Also $50 breakfast for the same stuff you can get at another hotel with a continental breakfast is a ripoff! I am not very impressed with the quality of this hotel at all.
May 13, 2013
Rated 4.0 out of 5.0 by anothermdpatient another MDA patient
I choose this hotel because it offered shuttle service to M D Anderson, which was an important amenity for me. They were also flexible in the scheduling of my visit, which was must in my circumstance. The staff was pleasant, the shuttle service was timely, except the departure time was not strictly adhered to (I missed a departure on my second day because the shuttle left 10 minutes early. Fortunately for me, it did not cause me to miss my appointment as I had planned to be earlier than I needed). There was also some mis-handling of scheduling a pickup for the airport on my day of departure, but, again, as I planned ahead to ensure no delay would cause me to miss my flight, I didn't. I would choose this hotel again if I need to visit MDA again in the future.
May 6, 2013
Rated 2.0 out of 5.0 by RamPal75 Dusty, not clean..unlike my previous stays
I was in Room#2133 - the entire building was like dungeon, the carpets are dusty and smelling with dust.
Toilet was bad with falling toilet paper holder
Pillow were stained
May 6, 2013
Rated 4.0 out of 5.0 by Skin Nice clean rooms
Hotel is conveniantly located for hospital. Very nice people and nice rooms. Will continue to stay here.
May 3, 2013
Rated 5.0 out of 5.0 by Beverly12345678 Above and beyond
Always great service -- friendly, delightful staff, quick check in and check out, and delicious breakfast buffets and room service.
This past visit however, was exceptional. I had just bought a new car and accidently left the driver's window down -- and a spare key in the compartment. Yeow. The security guards caught it right away and watched my new car all through the night -- and even into the morning when I went out and was greeted by one of the guards. What a relief. The security persons on duty I found out from inquiring, were Ahmed, Malik, and Ali. That was a true blessing. The hotel went above and beyond! Signed, Beverly from Texas
May 1, 2013
Rated 5.0 out of 5.0 by Butch50 Great Service
The staff accommodated us by giving us the room we wanted at the rate we wanted. When we discovered the room did not have a fridge or microwave (we thought it did) they sent both right over. This remains one of my favorite hotels
April 30, 2013
Rated 5.0 out of 5.0 by Young2013 Staff is best yet
Entire Staff is EXCELLENT; front desk, restaurant, maids, etc.
Service to MD Anderson is EXCELLENT
April 25, 2013
Rated 2.0 out of 5.0 by ScottFromChicago Not worth the money
The lobby is nice, but the rooms are horrible. I didn't see any bugs, but the walls and carpeting in my room were filthy. The bathroom is 5x6 and extremely tight. The entry door had a 1.5 inch gap at the floor. The room was also small, making me wonder why the used such bulky furniture. The breakfast buffet was enjoyable, but that definitely doesn't justify the steep price.
April 25, 2013
Rated 3.0 out of 5.0 by ellie67 noisy elevator
Our room was right next to a noisy elevator. I'm not sure what was going on, but you could hear what sounded like a hydraulic pump everytime the elevator went up and down. - ALL NIGHT LONG. I did not complain because when we arrived people were standing in line asking for rooms and they were told it was booked up. Also, on the internet it mentioned private balconies and our room had a balcony but the door had a sign saying that you could no longer open the door. The main part of the hotel looks like it has been remodeled, but the part we stayed in was very old and outdated.
April 24, 2013
Rated 1.0 out of 5.0 by Displeased101 Worst crowne plaza ever
This was the worst Criwne Plaza I have been in and I have traveled all over the world. It was dirty, in disrepaire, and had a bad order. The elevator door slammed shut with a loud noise clearly indicating the need for repair. This hotel does great damage to the Crowne Plaza brand. I will never stay here again
April 23, 2013