Rated 4.1 out of 5 by 338
Rated 5.0 out of 5.0 by Yog1bear Great value in Houston
Very comfortable room with refrigerator. Excellent central location. $9 daily self park fee.
August 9, 2014
Rated 5.0 out of 5.0 by todd from Littleton co my stay may thru july
My stay each week was comfortable efficient and the staff makes the difference on a property that needs a little renovation. These people are the friendliest people in regards to taking care of any issue efficiently with a smile. Thank you Mandi Paul Jerri Jorge and Carlos for making the difference for over 2 months in houston.
August 8, 2014
Rated 5.0 out of 5.0 by Garrett love Awesome front desk personnel
Our stay was very, very comfortable. The front desk personnel was very helpful and went beyond to help us during our stay. The room was very comfortable and was very quiet. We enjoyed our stay.
August 6, 2014
Rated 5.0 out of 5.0 by jjr6 My Stay
was highly satisfied with room service and employees except loud neighbors we received in the night
August 6, 2014
Rated 5.0 out of 5.0 by ama77 great pillow and nice place
went for a weekend and it was great only thing was there was hardly any water pressure and the hot water would take awhile, but then again we where in the 16 floor great place to stay
August 5, 2014
Rated 5.0 out of 5.0 Wonderful accomodations and great service
The staff is amazing, the rooms are clean and the beds are comfortable. We love the idea that the hotel arranges for transportation to restaurants, the mall and the hospitals. The concierge was helpful and knowledgeable How easy this made a difficult situation.
August 3, 2014
Rated 5.0 out of 5.0 by RobertoB My recent stay
The hotel is very convenient to the Houston Medical Center. The staff treated me very well and was very friendly. My family really enjoyed staying at the Crown Plaza River Oaks.
August 3, 2014
Rated 4.0 out of 5.0 by In Need of Rest Comfortable Room and Friendly Staff
We have stayed with Crowne Plaza on numerous occasions, this hotel was especially accommodating and comfortable. It is in a great part of town with lots of shopping and restaurants close by. We were in town for some medical tests and therefore what was a very stressful occasion was eased by the comfort of the room and helpful attitude of the staff.
August 2, 2014
Rated 4.0 out of 5.0 by Boomer! Great value for the price
This hotel is in a great location. Although the hotel is older, The room and bed were comfortable and clean. We didn't find the parking garage objectionable at all. It was well-lit and easily accessible - and there is no parking charge! We still like to have some sort of breakfast included in our room charge though, but none of the Crowne Plazas that we have stayed in seem to agree. The front desk was very helpful with our questions regarding Houston, places to eat, etc.
August 2, 2014
Rated 1.0 out of 5.0 by Birdwoman14 Old, smelly hotel
I normally stay at the Crowne Plaza on Kirby, by the Texans Dome. However, I thought Id stay someplace different, and regretted it the moment I walked in the door. The lobby was warm and stuffy and the hotel reeked of a smell that is hard to describe. Like a musk, herbal, spice incense and it was really strong. Im assuming it was to cover the stench of the hotel (which you could really smell in the elevator).
The room was small, bed was hard, sheets were like plastic. There was a gatorade on the window sill, that was so old it had a fungus growing on it….. The pillows were hard. The bathroom wall paper was peeling off the wall toward the floor. The towels were rough and smelled just like the hotel… nasty. I was going to eat at the restaurant but a guest of the hotel stopped me on the way in and told me it was the nastiest food she ever ate.
My car was hit in the parking garage, and the shuttle to MD Anderson only ran like every 2 - 3 hours. The other hotel ran every hour on the half hour. Who wants to sit and wait on a shuttle for 3 hours ????
I would not recommend this hotel to anyone who prefers a clean, pleasant hotel experience. I will NEVER go back!!!!
July 31, 2014
Rated 5.0 out of 5.0 by Lynette2014 Great service with clean rooms and great staff.
My overall experience was great will recommend hotel to friends and relatives. Staff And service was over my expectations.Rooms were very clean.
July 31, 2014
Rated 2.0 out of 5.0 by JAYTB HORRIBLE
BED WAS HARD. AIR CONDITION DIDN'T WORK. POOR CUSTOMER SERVICE. WAS TOLD TO DEAL WITH HEAT UNTIL MORNING SO THAT WE DON'T DISTURB THE MANAGER FROM THEIR SLEEP WITH OUR ISSUE. AIR WAS NEVER FIXED FOR THE ENTIRE STAY.
July 24, 2014
Rated 5.0 out of 5.0 by IMHappy49 My Visit
The staff gave courteous service, they upgraded me to the executive suite, and my overall stay was good. The only complaint I have was the elevators need to be maintenanced routinely, they seem to need upgrading. The other issue (which is not the hotel's fault) was the road construction, making it hard to enter the hotel parking.
July 23, 2014
Rated 5.0 out of 5.0 Great Experience
The overall experience was great! Friendly valet, bell, and front desk staff. Very helpful. Concierge was also very helpful and offered several suggestions for local attractions and even offered some discount options. I would rate the overall experience a 4.5 out of 5. The only not so great experience I had was at the restaurant during lunch. The restaurant closed at 2:00 p.m. and I was given my bill around 1:45 p.m. before I finished my meal and I felt a bit rushed by the server. Other than that, this was a very nice hotel and experience. I would definitely recommend it. It is conveniently located near the Interstate and downtown Houston, TX. If you're like me you forget stuff, it was nice to have CVS and Walgreens down the street. Centrally located near several restaurants. Not far from Minute Maid Park, the Galleria, and Lakewood Church.
July 22, 2014
Rated 3.0 out of 5.0 by Canela001 great service, but dated hotel
The location is ideal and the service is great, but the hotel needs a make over. It's very dated.
July 22, 2014
Rated 5.0 out of 5.0 super staff, great breakfast, quiet, clean
A frequent visitor to Houston for years, the Crowne has proven reliable. Warm and friendly staff. Very satisfied, great value.
July 22, 2014
Rated 2.0 out of 5.0 by BryanW Not well suited for Platinum member
This property does not respect or care anything at all about your platinum status. I would suggest finding another property if you care at all about being recognized as their top loyalty program customer.
July 20, 2014
Rated 5.0 out of 5.0 by FrankD49 Humid in Houston
Good friendly service from the staff. Restaurant was excellent...good food, large portions, great service
July 19, 2014
Rated 4.0 out of 5.0 by Michael48 Nice Stay
Nice stay this time around. Construction in the area will drive you crazy. Staff friendly as usual. They do make it right when things go bad, thank you Mandy.
July 16, 2014
Rated 1.0 out of 5.0 No Professionalism Cold and Un friendly
The hotel was just barely ok, the front desk personnel was not friendly at all at check in it was just a routine and lukewarm reception. When I went back out to park my car a random taxi driver that was just hanging out in front of the hotel, who by the way, saw me get out of my car and walk in to the hotel, approached me and said " oh did you call for a taxi? I said yeah I did just let me go and park my car real quick lol so he proceeded to follow me to my car to hit on me, really? I did not feel safe at all. The room was kind of tore up curtain puller broke and sitting on the ledge, I didn't get a newspaper at my front door on the first morning like everybody else did. I ordered a Rueben sandwich from room service it the absolute worst Rueben I've ever had in all my years. The corned beef was so dry, they used coleslaw instead of sauerkraut #yuck# and I could hardly taste the thousand Island dressing. I asked for a wake up call which I did not get on the first morning and their policy is that if you don't get a wake up call they will refund your money for that night. I have yet to get that refund. When I called several times including the morning that I did not receive my call to inquire about it I was hung up on by one of the front desk staff members I think her name was Karen bc she didn't want to hear my story. I was promised that the manager would call me the next day, never got that call. I called back the next day to speak to the manager who was un friendly and not helpful at all! They were acting like I was asking for a first born child when that is their policy I really wanted to see if they would honor it. I wouldn't have even asked if it had not been put out there don't offer what you can't deliver. I will be contacting their corporate Headquarters, and giving names. If this policy is not going to be honored they need to stop advertising it. I was very displeased with my experience at this raunchy hotel needless to say I will never stay here nor will I recommend it to anybody. BTW I am civil service and work on a military installation and we travel to Houston and other areas in Texas and around the world frequently. I work in the travel office where we create their travel orders and pick their hotels : ))))
July 16, 2014
Rated 5.0 out of 5.0 by Espinanjarius Tranquilidad y buen ambiente
Ha sido una estancia de diez días muy agradable. Ha sido muy cómodo acceso a las dependencias. La habitación muy agradable para el descanso. El pero ha sido la conexión WiFi a internet desde la habitación.
July 15, 2014
Rated 3.0 out of 5.0 by Visitor from SA Room Service was the worst and would prevent me from return
Need to work on menu and quality. Food was practically inedible and a waste of time.
July 14, 2014
Rated 4.0 out of 5.0 by Sundevil 舒適乾淨地點優
這hotel很乾淨舒適, 有很好的休息環境. 地點也很方便, 距離主要商業區很近, 減少舟車勞頓.
對面商圈有許多購物商場, 購買飲食, 補給品都很容易
July 14, 2014
Rated 4.0 out of 5.0 by dale54 great value and location
I have visited the Crown Plaza multiple times. It is convienently located between th Medical District and the shops and restaurants of Westheimer. It has a friendly staff, a good on site restaurant. It is a little dated, but always clean and a great value for the money.
July 10, 2014
Rated 4.0 out of 5.0 by bugawug clean comfortable room, bath and bed
Good size room for 3 adults to move around in. Bed was very comfortable. The sleeper sofa was good.
Staff was friendly and helpful.
July 8, 2014
Rated 3.0 out of 5.0 by Michael48 Age Is Showing
The staff is excellent. The hotel is showing its age, room would not cool, taking a shower and the water just stopped and would start back up. Parking not good, car was damaged this time around. Just was not a pleasant experience this time around. Room also was not clean this time.
July 7, 2014
Rated 5.0 out of 5.0 by Menin Beautiful big rooms
This is the best hotel I been in. I travel every year to conventions and from now on I will stay at Crowne Plaza.
This hotel has very reasonable prices and they are located close to main freeways. The staff is very professional and friendly, always ready to help.
July 7, 2014
Rated 5.0 out of 5.0 by Dee L Nice hotel for the money
We stayed 4 nights at the end of June and only had good service, nice room, friendly staff, good location.
July 5, 2014
Rated 4.0 out of 5.0 by oz1234 Clean. Nice facility for wedding reception
The hotel was very nice and clean. The bar should open a little earlier and stay open a bit later but overall, I would stay here again
July 3, 2014
Rated 1.0 out of 5.0 by Steve08 Run down Crowne Plaza
When you book into a Crowne Plaza you expect a higher quality of hotel. This one does not deliver. The feeling was of an old, tired hotel that is desperately in need of renovation - although I would recommend IHG to remove it from their list of hotels. It has no outside space. The pool is crammed into a small space with very little room to sit around. No gardens. Car Park costs $9/night. One of the towels in my room was mouldy and another was stained. Staff try hard to compensate with a great attitude but this cannot hide the reality of a low-grade hotel. Any positives ? Room was OK with comfortable bed and good air conditioning. However, it had a connecting door to the next room which was not well sound proofed and my neighbours decided it would be nice to have their sound system on loud ! I would not return to this hotel.
July 2, 2014