Rated 4.3 out of 5 by 273
Rated 1.0 out of 5.0 by robbyog Needs serious improvement
The front desk staff was very pleasant and so was the shuttle driver. Upon my arrival there were 2 persons in uniform standing around as if they did not know what to do. I had to go over and ask for assistance. Then it was as if they expected me to offload my luggage. They were completely disorganized and lacking direction. Once checked in I found out I was 2 doors down from the elevator and asked to be moved away from the elevator. I went to lunch and came back to see I had been moved 2 floors down to a room 2 doors away from the elevator. I again asked to be moved and they got it right this time. The rest of my stay was marred by an unruly housekeeper. She was very rude and on two separate occasions would knock on the door repeatedly even after I acknowledged her first knock or two. I finally opened the door and she was offering water. I declined. She did this again 1 day later. I now she could hear me through the door because the front desk came up shortly after her and I did not change to volume of my voice to answer and they heard me the first time. In addition Housekeeping did a lousy job on cleaning the room even after I complained to the front desk on the 2nd day. These events are what will keep me from frequenting your establishment again. It was like being in a 1 star hotel. I am very disappointed.
July 28, 2014
Rated 5.0 out of 5.0 by ginjoe Efficient, Friendly Staff and a Great Night's Sleep
A great location for sport venues, medical facilities or museums, our trips to Houston are always more relaxing knowing we can stay at the Crown Plaza-Downtown. The staff always makes sure we get in quickly, get water and snacks, and enjoy a quiet night so we are well rested for the next day. Multiple stays always resulting in no issues. Just what we want in an overnight stay.
July 26, 2014
Rated 4.0 out of 5.0 by Karem87 A little stumble, but great stay
I really enjoyed our stay at this hotel. Staff was very friendly and showed appreciation. We had a small issue with our key being deactivated after 12pm. Front office tried to get the key to work (twice for that matter) but couldn't get it to work, A technician had to come and open the door for us, luckily we didn't need the key after that so it wasn't a big deal that they couldn't get our key to work.
July 25, 2014
Rated 5.0 out of 5.0 by Rod56 Royalty Traetment
Staff treated us like royalty. Transportation to sporting event was easy. Room was very classy and clean.
July 23, 2014
Rated 5.0 out of 5.0 by Eleanor72 Wonderful experience.
I stayed in this hotel for a conference and enjoyed every minute. All staff members were friendly and helpful, and I appreciated how the manager on duty expressed interest in me and in making sure my needs were being met. The food served by the hotel for our lunches and banquets was absolutely delicious! Kudos to the chef and kitchen staff. The facility itself is lovely and well situated for getting to a variety of places in downtown Houston, and the free shuttle offered by the hotel to many of these was a real plus. In conclusion, I don't usually take the time to offer my opinion like this but I do believe in giving honor where honor is due - hence this review!
July 23, 2014
Rated 3.0 out of 5.0 by ERICKA11 Falls Short
Room was great. Hotel fell short with ammenities. Shuttle service on a Friday night with a huge event downtown stopped at 11:00 pm. By time we returned room service had stopped, the store was closed, and to disbelief the vending machines were turned off as well. During checkout staff including manager on duty didn't seem to be very knowledgeable of their job. To end my brand new 2014 truck was in valet when coffee was thrown spilled or whatever across my hood splashed onto my windshield and dripped down my grill but no one felt it was relevant to inform me.
July 22, 2014
Rated 5.0 out of 5.0 by Neta2014 Great Room Great Staff
An excellent downtown hotel that offers great comfort and a genuinely friendly staff that wants you to enjoy your stay. I highly recommend this hotel. Great beds, great pillows, quiet, and has a great lounge to wind down in.
July 22, 2014
Rated 5.0 out of 5.0 by dickey Always a Great Visit
I am a frequent guest and have always enjoyed staying at the downtown Houston Crowne Plaza. I am welcomed by the front desk staff and attention is given to every detail to make my visit special. The Guest Experience Mgr. and the entire staff are first rate. The exercise facility and dining facility are excellent. I would recommend this hotel to all visitors in downtown Houston, Texas
July 21, 2014
Rated 5.0 out of 5.0 Good to stay
Excellent one to stay in Houston Downtown area. Good Amenities.
July 21, 2014
Rated 3.0 out of 5.0 by Ruans Bathroom entrance was wet
I would have expected a cleaner room at the Crowne Plaza being more of a business hotel
July 21, 2014
Rated 3.0 out of 5.0 by ABQ747RB45 Stay at Crowne Plaza Downtown Huston
At my request we located near the elevators the first night because my wife has mobility problems. Big mistake. The staff moved us promptly on request.
Overall a good stay for Houston
July 18, 2014
Rated 2.0 out of 5.0 by Andrew747 Uncomfortable Sheets & bad water pressure
The hotel itself was nice, but the valet did not offer to help with my or my girlfriends luggage. The room was nice, but oddly arranged. There was a chair in between the window and bed to where you could not exit the bed from the left. Also the tv channels started to get blurry past channel 30. My girlfriend took a shower and halfway through the water pressure cut down severely. Due to the lack of pressure, she had to rinse the remainder of her conditioner out with the tub faucet. When it was time for bed, the top sheet was about as rough as printer paper. We ended up taking it completely off the bed. The manager signed and sent a nice personalized letter, but the hotel really did not exceed my expectations.
July 16, 2014
Rated 5.0 out of 5.0 by yegu This is a very good hotel to stay
The hotel offers good value for money and I thoroughly enjoyed this stay.
July 14, 2014
Rated 5.0 out of 5.0 by dickey Model Hotel
The downtown Houston Crowne Plaza Hotel is a model hotel when It comes to hospitality. Beginning with the smiling staff at the front desk during check in and continuing with the Guess Experience Manager and the General Manager, great attention is given to all details to ensure your stay is the best possible.
In my opinion, this is the BEST HOTEL in the downtown Houston Texas region.
July 12, 2014
Rated 4.0 out of 5.0 by Angiefanee Good location with comfortable bed.
Hotel is nice and comfortably located near 45 freeway. Rooms
are decorated nicely with a very comfortable bed. Bathroom a little small and tight to move around in but nicely decorated and stocked with toiletries and plenty of towels. Staff was very friendly and helpful. Food in the restaurant not very good. I was in town for a celebration party being held in one of the hotel's ballrooms and the food served was not too tasty either. Did not like the ideal of having the buffet tables set-up out side of the ballroom in a common walk-way used by the hotel's guest to connect to another building. There was a large group of children and young peoples from Taiwan staying at the hotel. Some of the kids were running all around and near the buffet tables. Some even approached guest of the party and myseIf to asked for restrooms location. I expressed my concerns to the Event's Coordinator Heather, who was aware of the problem and taking care of it. Other than that, I enjoyed my stay and would certainly recommend this hotel.
July 11, 2014
Rated 5.0 out of 5.0 by J Mat Great stay
Everything was good. Staff was very helpful and polite.
Room was very nice
July 11, 2014
Rated 4.0 out of 5.0 by yegu Enjoyed staying here
Brazos is really good and it serves variety of good dishes. The fruit cuts they serve in breakfast is nice. I enjoyed staying here.
July 9, 2014
Rated 5.0 out of 5.0 by Nikki2787 One of the best hotels i've ever stayed in and excellent service
My boyfriend and I wanted to have a short but sweet staycation for the 4th of July Holiday since we work so hard at our job. So I decided to reserve a room at Crowne Plaza and I am more than happy that I made the right decision. The service from start to finish, was amazing all around (and that's just one night there). My boyfriend and I will be more than happy to return. We already decided to return on New Years Eve and this time we decided to stay more than one night there.
July 8, 2014
Rated 3.0 out of 5.0 by Visitor12825 Not really what I expected
Generally, I like Crown Plazas. They are clean and well kept. This one is in desperate need of updating. Most of this fixtures in my room were chipped or damaged. The carpets were worn and the decor is dated. The pool is reminiscent of a 1970s Howard Johnson's and the workout room consists of a few treadmills various unmatched dumbbells and one pulls machine.
The hotel itself is on the far end of the financial district. Kind of hard to get to anything relevant and very few dining or entertainment options available close to the hotel after you are done with business.
The staff was very nice. Super kind and professional. A staff like this really should be placed in to nicer hotel.
I stayed over the 4th of July weekend. The clientele was dicey. It is a safe guess that the hotel put out a groupon or a special 4th of July stay over. These were NOT clientele that I wanted my kids around. I have to say that I am surprised that security did not have to work overtime just to keep these guys from destroying the pool, halls, rooms, etc.
As a bargain hotel, if you can get good rates there, go for it, but there are many many nicer hotels with nicer amenities that are comparably priced in the downtown Houston area. Until they take the time and money to upgrade the facilities, I would go elsewhere.
July 8, 2014
Rated 5.0 out of 5.0 by CHER1953 Comfortable room and great service
We were greeted at entry with free beer and wine...by very friendly staff and were very pleased with our room.
July 4, 2014
Rated 3.0 out of 5.0 by Rashidjr Beds, Price,Parking
One of the beds in our room was very uncomfortable. (hard matteress and felt like it was about to fall off the bed) I understand the hotel is located downtown, but I thought it was strange that there was no available parking besides Valet. (I'm assuming I probably could have found meter parking, but that option was not given when i asked about parking. I was told you could only valet) For the price, we paid, the room was very ordinary and didn't stand out.
July 2, 2014
Rated 5.0 out of 5.0 by The Cajun One Great Saty with Great Customer services
Customer services, cleanliness, atmosphere along with the restaurant, staff and food. I applaud everyone there. Thank the staff and restaurant crew for a great stay.
June 30, 2014
Rated 5.0 out of 5.0 by The Gopher Guy Awesome Stay
I haven't been to many Crowne Plaza properties but after this visit I've been missing out. The Management and Staff are top notch here. I travel more than 100 days a year and believe me, this place has the service dialed in for your complete satisfaction.
June 29, 2014
Rated 5.0 out of 5.0 by Ronya Great Hotel
My stay was as good as being at home. Staff was super, and facilities were top notch.
June 27, 2014
Rated 5.0 out of 5.0 by dickey Beyond Expectations
As a frequent guest, I have the opportunity to visit with the management and staff often. This is an exceptional group of individuals who work hard to make all guest stay one to remember. The Guest Experience Manager always remembers to visit and connect with me. I appreciate his attention to detail and committment to service. I continue to be impressed with each visit.
June 24, 2014
Rated 4.0 out of 5.0 by Lulu bell Overall a very good experience
Beginning with check- in, the desk staff was courteous and efficient.
Allowing us to check in early was a plus.
Our needs were tended to immediately, and the staff asked if everything was to our satisfaction.
Overall, I would recommend this hotel.
June 18, 2014
Rated 5.0 out of 5.0 by Svetlanah10 I was pleasantly surprised! Loved the stay!
Absolutely amazing hotel. Relaxing right next to a Pool is just what I needed after a long flight. Great staff, amazing amenities. Will def stay there again.
June 17, 2014
Rated 4.0 out of 5.0 by The1Ironman Comfortable bed
Didn't like the fact that housekeeping was knocking at my door around 9:30 to find out what time I was checking out. This pressure just ruined my day.
I should of just used the "Do Not Disturb" sign.
June 17, 2014
Rated 4.0 out of 5.0 by jerseyred Overall Performance
As a former Front Desk Supervisor for 5 years with Holiday Inn, my expectations tend to be a bit higher than the average guest, as I am familiar with the company's policies and what the parameters are of daily operations.
As usual, as far as overall performance, this property met my expectations. I will stay at this property, as long as it is open!
Thanks a Million!
June 16, 2014
Rated 5.0 out of 5.0 by Nojkodeus Hotel stay was great - survey was too long
While I enjoyed giving positive feedback about an overall good stay, I am tired of answering questions and would like to get back to work.
June 16, 2014