Rated 4.6 out of 5 by 189
Rated 4.0 out of 5.0 by Linda24 Good Service and Clean!
The property is small, but the service was great. From the front desk, to the Security, to Housekeeping - everyone was courteous. My room was clean and the bed was comfortable.
April 14, 2014
Rated 5.0 out of 5.0 by CLead Comfort and convenience
Our stay was great! The staff was friendly and helpful and our room was clean and very comfortable. The breakfast makes it worth the stay! So much to choose from and everything hot and fresh. And a great value for the location of the hotel. Will definitely stay there again when visiting Houston!
April 7, 2014
Rated 5.0 out of 5.0 by Hitchy Great experience!
The staff were friendly and helpful and we slept great. It was an easy walk to the Toyota Center. My only suggestion is to invest in better coffee for the in-room coffeemaker. It was poor.
March 29, 2014
Rated 5.0 out of 5.0 by Slappy27 Excellent Value
This place was the best deal going in this price range. Pool, breakfast, milk and cookies. What more do you want? The food trucks across the way are a hidden gem.
March 27, 2014
Rated 4.0 out of 5.0 by Guest from anderson Great pool and very clean.
We stayed in this hotel to be close to the University for a softball camp. The indoor pool was great and the hotel was very clean. The breakfast was also very good. My only complaint is that the bed was VERY uncomfortable. It was so hard that it felt like we were sleeping on the floor!
March 15, 2014
Rated 1.0 out of 5.0 by Dee-Dee Worst experience I've had at my favorite hotel!
At least six weeks prior to stay, I called the location frontdesk to make reservations for two non smoking rooms, each room with two beds and for two nights.
As always, I promptly received my confirmation with the choices I had requested.
About noon on the SECOND day of our stay, the frontdesk called my room and spoke to our nanny. She explained that she was the babysitter and was not able to help them. She suggested they call my cell phone. The frontdesk continued to call the room. Our nanny actually stated that she lost count of the number of calls, as every call would wake the baby. When the frontdesk told her that we needed to be out of the room within the hour, she decided to call me herself.
Speaking to the frontdesk clerk, I was informed that I had selected a king bed for the second night.of one of the rooms. REALLY!?
I felt it would be an invasion of privacy to have housekeeping move his things, I was forced to call my son and have him return from his outing so he could change rooms. As he was alone in a two bed room, it was easiest to have him move.
Honestly, it is because H.I.E. has been my choice for so many years, that it caused the disappointment to feel personal. I NEVER compare prices, I do not "shop" for the best deal.
When I need a hotel I KNOW it WILL be a Holiday Inn!
I will be confirming future reservations more than once. It will be a long time before the email confirmation will be enough.
March 12, 2014
Rated 5.0 out of 5.0 by jpj0381 Great service
The front desk was extremely friendly price was good mang. Maid sure I was happy in the morning on check out she ask if there was anything wrong or anything she could repair my experience with getting room for work this one was the best over all others
March 11, 2014
Rated 5.0 out of 5.0 by bolivarratman58 All Good...except price
Known Sam for sometime and enjoy staying @ properties he manages, but I tend to avoid this one because it is simply over priced! Only because its downtown, by Geroge Brown Convention Center and the Toyota Center, they can get it. For a business traveler, I will have to find another place to stay..
March 10, 2014
Rated 5.0 out of 5.0 by Regina56 Friendly helpful staff, clean and great breakfast
The front desk staff, kitchen/breakfast staff and cleaning staff were all extremely friendly and always smiling. The Otis Spunkmeyer hot cookie selection when we arrived was greatly appreciated. The breakfast was available on time and had a wide variety of breakfast foods, and the types of eggs and meat selection changed in the two days we were there. The variety of pillow types were greatly appreciated. The hotel is close to Hobby, the Convention Center and the freeway, so travel was very easy.
March 9, 2014
Rated 3.0 out of 5.0 by PF75 Nice hotel w great breakfast/ no early check in
Overall my experience was good. My only complaint was we arrive early around 11 am and were told we could not check in until later. Understandably so we did a little site seeing before . I arrived by by 1:45 and the room was s not ready . I agreed to wait inside the hotel. My room was still not available( and I + 4others in my room )had a meeting to attend and get reay for at 5:00. I asked several times for an update and never received a more than it's not done yet .
The room was ready shortly after 3pm. We immediately raced to get ready for our event.wothin the hour I was getting a call from the front desk that I was not properly checked in and had to return to the front desk . Here I waited another 5 minutes to clear up the problem. - I would have thought since I asked for early check in the day prior when I called to confirm and also that am that arrangments would have been made to expediate the cleaning of the room. I don't feel anything was done to help in the situation and it made my stay very stressful.
February 23, 2014
Rated 5.0 out of 5.0 by Jjking The cable
The hotel was great. The staff was freindly and helped me any way they could. The only problem that I had was the cable tv was acting up. I know that it was out their control. Thank you all for making my stay there enjoable.
February 22, 2014
Rated 5.0 out of 5.0 by Smann51 Best ever
I have been staying at this location quite often over the last few years. The staff has had little change and their hotel shows how well that works! Everyone is friendly, helpful, and always ready to help with anything you need. I will not stay anywhere else if at all possible. From top to bottom this hotel is the best.
February 14, 2014
Rated 5.0 out of 5.0 by Katelynn Pleasant Stay
I absolutely loved our stay at this property. It was an amazing experience. The Breakfast was warm and there was a lot of variety...
Totally Recommend this Hotel plus it's right next door to the Toyota Center
February 13, 2014
Rated 5.0 out of 5.0 by cyn60 Quiet, updated, and courteous
Awesome stay. Attended event downtown and could NOT have a better stay anywhere and YES, I've stayed at many 5 stars downtown Houston. Lovely indoor pool to have breakfast view. Thanks for the cookies, just a wonderful treat to enjoy. Look forward to a return visit. Thanks
February 13, 2014
Rated 5.0 out of 5.0 by jwillmo PERFECT for Toyota Center Shows
If you're out from out of town and are going to a concert or game at the Toyota Center, this is literally across the street. Indoor pool and hot tub, their own parking lot, and couldn't be closer. Great free breakfast too.
February 12, 2014
Rated 4.0 out of 5.0 by mandi36 great but loud
Stayed over the weekend and everything was good except if you're not on the top floor then you won't sleep...walls and floors extremely thin..staff was extremely awesome though...couldn't find a parking spot so I called and they let us park up front...overall I'm satisfied..
February 12, 2014
Rated 5.0 out of 5.0 by TravelinGuy01 Great staff
Stayed for convention at nearby convention center. Easy two block walk. I was very impressed at the helpfulness and friendliness of the staff and especially the front desk. Out of three hotels I stayed at during this trip this was the best. Would definitely stay here again if needed. Several local restaurants also offered free local delivery.
February 8, 2014
Rated 5.0 out of 5.0 by Danny@VT GREAT SERVICE GOES SO FAR
I stayed at the HI in DT Houston with a group of students while attending a national conference hosted in another hotel. The staff at HI were amazing! They were courteous and customer service oriented. Rene, the front desk attendant, offered exceptional and personalized service even when busy. Our rooms were clean and well maintained. I would definitely stay at HI in DT Houston, again!
February 5, 2014
Rated 5.0 out of 5.0 by Jamie14 Very nice visit
Stayed here for several days. The staff was very friendly and efficient. Room was comfortable and clean. Housekeeping did a nice job of keeping things neat for me.
The surrounding area was open and clean. Walking at night probably should not be done alone though.
The breakfast was pretty well the best "free breakfast" I have experienced. Plenty of tasty hot eggs, sausage, biscuits and gravy. The pancake machine was a bit less impressive.
No restaurant or lounge. I was attending a conference at a nearby hotel.
February 4, 2014
Rated 4.0 out of 5.0 by Marsh53 Great bargain
Rooms were fairly recently remodeled - bed and pillows were new, nice and comfortable. We were given an upgraded room for our membership without asking. We had a little trouble with the door key - but were able to work around it. Best part - it was easy walk to Toyota Center and to Convention Center - just a block - at a fraction of the price of other hotels in area - and had a great breakfast bar, free internet, free parking. Pool and gym looked nice - but I did not have time to use either. Free cookies and coffee/tea all hours, too. Will stay again if I need to go back to Houston.
February 3, 2014
Rated 5.0 out of 5.0 by James1904 Excellent reasonable lodging near convention center
Very clean up to date facility with excellent staff personnel. Was a 2 block walk to convention center and felt safe even after dark walking to convention center/park area. Only 4 block walk to huge assortment of food options- you really do not need a vehicle if in town for convention only. You cannot beat the fresh cookies every evening!
February 1, 2014
Rated 4.0 out of 5.0 by Joeshmo23424 Nice hotel
Nice hotel very close to sporting events and restaurants. My only complaint is not really anything against this hotel but holiday inn in general. The breakfasts are so repetitive can't we have something other than eggs everyday and sausage or bacon. It's over and over. Even just waffles would be an improvement but that's just my thought.
January 28, 2014
Rated 5.0 out of 5.0 by La Pinea Great Place
We were very please with the hotel and staff! The security guy was very helpful! He is a great employee and person to your hotel
January 28, 2014
Rated 4.0 out of 5.0 by Travel Hero To hard to get recurring reservations
I need to stay weekly Mon - Thur, but the conventions cause me to go elswhere.
They don't do a good job of reporting your stay for points.
Not very many eating places close by.
They also have issues with accounting and charges.
January 20, 2014
Rated 5.0 out of 5.0 by stampinsundevil Great room and hotel!
Our stay was great...comfortable room, nice and quiet, close to convention center, and great breakfast. The only thing we didn't like was the bathroom did not have a fan to help control the steam when taking a shower which is not good for the hair when you have two of you sharing the bathroom. Do wish there was a restaurant nearby that you could walk to.
January 18, 2014
Rated 5.0 out of 5.0 by Stampin' Up! Demonstrator Very enjoyable, would stay again!!
The bed was amazing!! Very comfortable. Everywhere was very clean. The room was a great size. The staff went out of there way to be helpful, especially Rudy (thanks Rudy). The food selection was great and again, everywhere was clean and tidy. I would definitely stay there again if in the area!
January 15, 2014
Rated 4.0 out of 5.0 by meme36 Good breakfast
The free morning breakfast was good with lots of choices for various dietary needs.
January 6, 2014
Rated 5.0 out of 5.0 by Scooby Doo Great place, great value
My family and I had a great stay here! It's clean, the staff is nice, and OMG that pool!!! Will defiantly stay there again next time.
January 6, 2014
Rated 5.0 out of 5.0 by Moekows Grat Location Excellent Value
We really enjoyed our stay at the Holiday Inn Express Downtown Houston. Everything is within walking distance. Our grandchildren came over for a dip in the indoor pool, which is kept nice and warm and the hot tub was very relaxing. The Otis Spunkmeyer cookies were a great touch for after swimming. The breakfast buffet was one of the best I have seen. I highly recommend staying here.
January 4, 2014
Rated 5.0 out of 5.0 by Chava Great experience
I had a great experience at this hotel. My trip was for business and one thing that I loved is the fact that the room had lots of electrical outlets. The room was clean and very ample. Great job!!
January 2, 2014