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Rated 4.6 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 Very Good experience Friendly staff, close to the city, clean. Perfect for short stay November 7, 2013
Rated 5.0 out of 5.0 by Ditto Ditto Ditto Every time I stay here the front desk staff is awesome, Hassain does a great job at check-in always has my room ready and key and paperwork complete. Very customer oriented and always treats me like a friend, heck he practically treats me like family!! Kuwanda is such a delight, friendly and right down to earth. Like I say, everytime i stay here it is ditto ditto to the last time I stayed October 28, 2013
Rated 5.0 out of 5.0 by Exceptionally Roomy I got in around midnight and checked out at 6 a.m., so I wasn't there long, but I enjoyed my stay while I was there. The front desk was friendly, which was appreciated since it was late and rainy. The room I was in was unexpectedly huge - one of the largest I've ever stayed in. Loved the option of having soft and firm pillows; that was probably my favorite feature. My only complaint was that there was no way to draw the outer curtains completely closed, and with the bright neon theater sign in sight, that wasn't ideal. Overall, appreciated the shuteye and accommodations. October 22, 2013
Rated 5.0 out of 5.0 by It happens everytime!!! At the last minute I need a room, I call them up and there they are willing and ready, the accomodate my needs, they are friendly, courteous and treat me like family, Kuwana, Jessica, Hassain you are the most. October 10, 2013
Rated 4.0 out of 5.0 by Great Place Had a short business trip and brought family with me. Our stay was great. we had plenty of room. October 6, 2013
Rated 5.0 out of 5.0 by Great location Hotel near restaurants, movie theater, etc. Very clean. Pleasant stay. October 4, 2013
Rated 4.0 out of 5.0 by Sept 2013 Comfortable room, friendly staff. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx September 29, 2013
Rated 5.0 out of 5.0 by Really Good Very clean. The staff was great! Will go back in near future. September 26, 2013
Rated 4.0 out of 5.0 by Thank you Relaxing place to stay after a busy day at nearby industrial complex. Very friendly and caring staff. Clean and comfortable. September 23, 2013
Rated 5.0 out of 5.0 by so easy to make reservation It is so easy to make a reservation, Jessica always recognizes me and is able to accomodate my reservation request, don't get to see her when i get in but Kuwana always greets me with a smile when I get there. Hasain knows me by name and also greets me with utmost courtesy. The staff is simply great!! September 14, 2013
Rated 5.0 out of 5.0 by Up to the usual HIE standard. Have stayed at this hotel in the past, as it is very convenient for my business requirements in this part of Houston. Rooms are large and spacious with comfortable beds and amenities. I would have no hesitation in recommending this hotel to fellow travellers. September 8, 2013
Rated 5.0 out of 5.0 by Peace & Quiet....Thank You. I want to thank you for responding to my recent comments. The adjustments were noticed upon check-in. The room was perfect and quiet! Thank You. And of course, Rosie's breakfast service is second to none, always with a smile and interested. Thank you again, this is a GREAT location for travelers to the Houston area, far enough away but close to everything! *I have stayed at this location 40 nights in the past 12 month, you won't regret it. September 2, 2013
Rated 4.0 out of 5.0 by Good Spot to stay 8-21-25-2013 I checked in and was given a room upgrade by the desk without asking that is always nice . The room was very nice and roomy also used the pool that was well kept. I had a problem with the cleaning crew stating they smelled cigarette smoke in my room since I did not smoke in the room and have stayed in 50 nights this year in Holiday Inn properties and have never had a problem like that I talked to the MGR and explained it might have been since the room did not have a closet just an open area to hang your clothes that the smell would have been coming off my clothes and since the work I do requires me to spend time with smokers in close areas I would have smoke on my clothes. The Manager and I came to an agreement to cut the fine in half I was fine with that. With all that said I will continue to stay at this hotel I like a place that works things out August 29, 2013
Rated 1.0 out of 5.0 by not satisfied As I was checking in the staff member who was waiting on me was more concerned with phone than waiting on me. Another gentleman who checked in while I was checking in got done quicker and got a thank you bag I got nothing. she almost gave me my room key and never told me my room Number. Maybe she had a bad day. August 17, 2013
Rated 3.0 out of 5.0 by Good Location in Houston Area The IHG Rewards Member level carries little weight at check-in here. I have been to other IHG Brands and feel like a million bucks when I arrive, it's the little things that make people come back. The rooms are clean, the pool is refreshing and breakfast in the morning is better than alot of places. The location is close enough to the airports. There is a first run theather and restraunt within walking distance. I give the place 3-Stars. August 11, 2013
Rated 5.0 out of 5.0 by Good Location This was my second visit to this Holiday Inn and both times I have been completely satisfied. Our customer care Rep was so gracious that we made him a part of the activities. He was so friendly and took care of us in a most awesome way. We had all we could ever want around us. Food places, quick shopping, were easy assessable. Great Stay! August 1, 2013
Rated 5.0 out of 5.0 by Ist stay at ths hotel I really enjoyed my stay here, even if it was just for one night, I am sure to stay here again!!!! July 21, 2013
Rated 5.0 out of 5.0 by Great place I have stayed here twice, once in March and then April. Price was great compared to downtown hotels and I get a free breakfast which was great. FREE parking, not $25 like downtown hotels. I was greeted all the time by staff, close by restaurants, and even went to the movies next door at a large theater complex. I was in downtown Houston in 10 minutes. May 24, 2013
Rated 4.0 out of 5.0 by Houston East Room and property were clean however my only negative is that I was not told the room was handicapped and my clothes drug the floor as I am tall. May 21, 2013
Rated 4.0 out of 5.0 by Service was great Overall it was a great stay out of the rain. I was a little upset that the hot tub did not work. the only draw back. May 6, 2013
Rated 1.0 out of 5.0 by I will never stay there again. I am so dissatisfied with my stay I hate to even waste my time writing a review. I will never stay at this hotel again. One Star. April 26, 2013
Rated 5.0 out of 5.0 by great service Hotel was very clean, great breakfast,very nice person at desk,just a great place to stay. April 25, 2013
Rated 5.0 out of 5.0 by Like my second home I travel often back and forth to the Houston area and I consider the Holiday Inn at I-10 as my second home. The service provided by their staff and the amenities make the stay to a totally pleasant and enjoyable condition. April 9, 2013
Rated 4.0 out of 5.0 by Conveniently located, comfortable and friendly This hotel is not located in the nicest part of Houston, but is still my hotel of choice when working in East Houston, because it is conveniently located, has great staff and is good value March 22, 2013
Rated 2.0 out of 5.0 by manager/sales person The guy claiming to be the manager/sales manager would not drop the rate .99 cents to meet the government rate. He claimed he could not do anything to help and they know it is .99 cents above the rate. All other hotels are happy to assist with issues this one was not. It cost this hotel a guaranteed room booking for 48 days with 2 people booking so that comes to 96 nights lost because the gentlemen would not drop .99 cents a night off the room rate. March 21, 2013
Rated 5.0 out of 5.0 AWESOME STAY.... The Holiday Inn Express was great and room was comfortable. Very clean rooms, super cozy beds, and lots of TV channels to select. Breakfast was great and hotel had someone at all times filling up food as it finished. Highly recommend this hotel. Thanx... March 5, 2013
Rated 5.0 out of 5.0 by Great Experience First off I am a PLATIMUM Level member, so I see a lot of HI's in a year. This facility is one of if not the cleanest one I have ever stayed in. The people from the front deck to the lady at breakfast are friendly and seem to like what they are doing. Compared to the other offerings in the Hobby/Channelview area, this place is a diamond! Always will try to book here. January 24, 2013
Rated 5.0 out of 5.0 by Great Stay This is an outstanding property. One of the best I have stayed. December 18, 2012
Rated 3.0 out of 5.0 by Did Not Get Dining Card As per below the rate was to include the $20 Dining Card. Ivory at the front desk would not issue the card, said guest must talk to a manager and the manager would not be available until Monday. Guest checked out on Sunday. Never got the dining card, very disappointing. Number of Rooms: 1 Room Type: 2 BED DELUXE MOBIL ACCESS TUB NOSMK Rate Type: BURGER BEER POINTS Number of Guests: 3 adult(s) Check-In: Fri 7 Dec 2012 02:00 PM Check-Out: Sun 9 Dec 2012 11:00 AM Rate Description: INDULGE IN THIS MONEY SAVING PACKAGE WHICH INCLUDES A 20 DOLLAR DINING CARD 500 PRIORITY CLUB POINTS AND AN OVERSIZED GUESTROOM December 14, 2012
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