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Rated 4.5 out of 5 by 56 reviewers.
Rated 3.0 out of 5.0 by Did Not Get Dining Card As per below the rate was to include the $20 Dining Card. Ivory at the front desk would not issue the card, said guest must talk to a manager and the manager would not be available until Monday. Guest checked out on Sunday. Never got the dining card, very disappointing. Number of Rooms: 1 Room Type: 2 BED DELUXE MOBIL ACCESS TUB NOSMK Rate Type: BURGER BEER POINTS Number of Guests: 3 adult(s) Check-In: Fri 7 Dec 2012 02:00 PM Check-Out: Sun 9 Dec 2012 11:00 AM Rate Description: INDULGE IN THIS MONEY SAVING PACKAGE WHICH INCLUDES A 20 DOLLAR DINING CARD 500 PRIORITY CLUB POINTS AND AN OVERSIZED GUESTROOM December 14, 2012
Rated 4.0 out of 5.0 by Comfortable stay but fitness equipment dated Everything else was fine but the fitness center equipment is aged. One treadmill was noisy, the other was calibrated to display distance in Kilometers instead of Miles. Reported to the staff on first day but didn't seem to do much good. The condition was same after 6 days (end of my stay). December 13, 2012
Rated 5.0 out of 5.0 by Excellent Rooms, Great Service and Accomodations The services provided were excellent; the decor, the space and the comfort of the rooms were wonderful. The accomodations and amenities, the local resturants and 24 hour fitness center with free access is wonderful. The movie theatre and nice restuarants are located within walking distance from the hotel I highly recommend the Holiday Inn Express. November 29, 2012
Rated 5.0 out of 5.0 by Great staff and Beautiful hotel I loved my time here .I am going to be here another 2 weeks soon for work. They were great and the breakfast was wonderful. The staff went out of their way when my luggage was lost to try and help. that wasn't even their fault or their job but they called the airline and stayed on top of it for me and got my luggage tracked down and to the hotel so that by the time I was back from 13 hours of training I had Luggage!!! Yeah I can not say enough kind words. The rooms are huge and the walls thick so I did not have to hear people snoring!!! I am a lite sleeper so this was wonderful.. The beds are super comfortable and up to date clock chargers and all.. Thank you the great first impression as It was my first time to texas!! November 20, 2012
Rated 5.0 out of 5.0 by Friendly staff and clean facility. Both the inside and outside are kept very clean. The staff is friendly and attentive to your needs. Have stayed at this hotel many times over the last 2-3 years with no problems or complaints. Compared to other Holiday Inn Express locations, it is superior. November 19, 2012
Rated 3.0 out of 5.0 by Great proximity Had a movie theater right behind the hotel walking distance and restaurants November 4, 2012
Rated 5.0 out of 5.0 by Excellent Customer Service Service was great, room was big and clean, very helpful staff. October 30, 2012
Rated 5.0 out of 5.0 by Great service We've stayed in this hotel several times and have not had one bad experience. Got a great rate on a reunion group, room is always very clean, spacious & everything works. Breakfast bar is always stacked with good food & the same nice lady is always so helpful & friendly. The desk and housekeeping staff are extremely thoughtful and friendly. We will definitely stay there again. October 26, 2012
Rated 5.0 out of 5.0 by Oneof the best!!! My son and i travel a lot for chess tournaments and this is one of our favorite hotels. Hotel Staff is excellent. The guest relations manager came by and visited making us feel at home. Guests have access to the 24 hour gym across the street. Very nice hot tub. Rooms clean and beds very comfortable. I really am looking forward to our next stay here. Thanks for making our stay so enjoyable!!! October 14, 2012
Rated 5.0 out of 5.0 by First stay in Houston Overall, very comfortable. This HI Express is in a great location, with a plaza and several restaurants within a walk or a few minutes of the entrance; could look into expanding the parking lot by maybe one row. The staff welcomed me from the point of reservation to initial check-in to check-out. Due to my own fault, I had one minor problem that I forgot to mention at check-out. I called the hotel one week after I left, and I explained the proble with the clerk. She apologized, and as far as i am concerned, we concluded that if I had had the time to mention the problem at check-out, the clerk would have ensured that the problem would have been corrected. I was satisfied with her answer, and the call was completed amicably. If I have business again in that local area, I would return an stay at the Express. Thank you, John 3, vs. 16 September 19, 2012
Rated 5.0 out of 5.0 by Wonderful Hotel I have stayed here often and it has always been a wonderful experience. September 12, 2012
Rated 5.0 out of 5.0 by love them like family i lovethe whole staff here. i feel at home with my direct tv.i love nekol,dawana,lizbeth,jose,ivory and josh like family September 4, 2012
Rated 5.0 out of 5.0 by Wonderful place to stay I loved staying here! The room was very, very large and bed was very comfortable. It was awesome to already have a microwave and fridge in the room w/o having to request them first. There was even paper plates and little dishwashing liquid in the cabinet over the separate sink area. Everything was updated and looked very nice. The staff was very helpful and friendly as well, so much so that I didn't want to leave. The only thing I didn't like was that when we left our room, the cleaning crew put our air on freezing and we came back to an igloo instead of what we left our room at. Everything else was perfect! August 22, 2012
Rated 5.0 out of 5.0 by Frequent Visitor I stay here frequently and have never been dissapointed. The service is great, the staff will do whatever they can to make a stay enjoyable. It is close to where I need to go and is fairly easy to get in and out of (considering Houston!). I have stayed here numerous times and Nekol makes every stay nice. August 20, 2012
Rated 5.0 out of 5.0 by Good Location, Appealing I use this HIE all the time, the staff has always been courteous and thoughtful, the Hotel is very easy on the eyes inside and out. The rooms are comfortable, and the building sits far enough away from the Highway that it doesn't matter which side your room is on, you don't hear highway noise. Pricing is a little high, but I guess you get what you pay for. Good free cookies in the evening too. Lots of good restaurants in the area. July 25, 2012
Rated 5.0 out of 5.0 by Great hotel, great staff I stayed at this hotel for a meeting with some of my colleagues and the staff was great. They were very knowledgeable of the local area and were very friendly every time I needed something (from an extra key after getting locked out to directions somewhere). The breakfast is what I always expect from a Holiday Inn Express and the breakfast bar lady is SO sweet! The room was very large, and the bed was more comfortable than beds I've had in other Expresses. If you eat at the Chili's in the parking lot, allow at least 2 hours for lunch - they were SO slow. My favorite Mexican chain - Pappasitos is right across the highway. If you've never been there, go - it's delicious. There is also an incredible steak/seafood place next door (walking distance if you don't mind walking along the frontage road) called Saltgrass. The food and service were both exceptional! July 23, 2012
Rated 5.0 out of 5.0 by Excellent experience I travel A LOT. This is one of the best of the chain. I could pay a lot more and get a little more, but in today's economy, that's not for me and my company. Stay here. Trust me. July 11, 2012
Rated 4.0 out of 5.0 by Very nice room, good pool Location was very close for business, great dinner restaurants nearby...not so much for breakfast restaurants if you don't want the hotel food, or can't be there for the times served. Room was spacious and quiet. Pool has great afternoon sun. July 10, 2012
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