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Rated 4.1 out of 5 by 109 reviewers.
Rated 3.0 out of 5.0 by staying at Holiday Express Hou I-10 West Energy Corridor I stayed here and as an Airliner Staff travelling frequently around I expected more from the Executive Room that I have been offered The STaff promissed me to send afterwards an invoice due that their system was down and as of today I still didnt received an official invoice since when i checked out If you promisse a client no matter who this is that you will send him/ her an invoice afterwards, a promisse is a promisse and the client trust that this will be done in order to avoid afterwards misunderstanding. the location of the West coridor is a bit far from centre a pitty we didnt knew that in advance but thats our own fault. May 17, 2014
Rated 5.0 out of 5.0 by Excellent staff! Great site! We are pretty picky about hotels, but this one passed the test. The bed was very comfortable, and low to the ground compared to some newer places we've stayed. The air conditioning worked well, with just enough fan noise to provide a good night's sleep. The staff was very friendly and made our stay pleasant. May 15, 2014
Rated 2.0 out of 5.0 by Poor Customer Service Check in experience was very pleasant. I unfortunately left a suit jacket hanging in the armoire at the hotel when I checked out. When I realized this and called the hotel in the evening, they stated that nothing had been turned in but that was not unusual because the room was possibly not cleaned during the day. For some reason, they did not have anyone at the hotel who could go and check the room that evening for my jacket. I called again the next morning and they said that they would not know anything until the housekeeping staff was through cleaning at 3:00 pm. I asked several times if they could please send someone to check the room and they finally said they would. They came back on the phone and said my jacket was not in the room. I assume that someone on the housekeeping staff liked my jacket. I expected a better response to my initial call. I also left 4 beers in the refrigerator so not only did someone get a new jacket, they enjoyed several drinks on me. April 13, 2014
Rated 5.0 out of 5.0 by Super friendly staff Everyone at this hotel goes out of their way to make you feel welcome and have everything you need without seeming like they're being forced by management to do it - front desk, breakfast staff, etc. It's always an enjoyable stay and very easy access to/from Katy Highway and Sam Houston and Memorial City. March 31, 2014
Rated 5.0 out of 5.0 by Great place The location was great! not far from the Galleria and overall it was quiet and comfy. Will be staying again!!!!!!!!!!!!! March 28, 2014
Rated 5.0 out of 5.0 by March 18 7 19 My 2 night stay was wonderful. I had chance to get some sun by the pool. The bacon at breakfast was extra crispy, the managers happy hour beer tasting was very nice. Maid survice was exceptional. I ws WOW'ed. March 23, 2014
Rated 1.0 out of 5.0 by FRONT DESK STAFF HORRIBLE I COME TO THIS HOTEL EVERY YEAR FOR THE PAST 3 YEARS AND HAVE GOTTEN THE ROOM I REQUESTED EACH TIME. I MADE MY RESERVATION 2 MONTHS AHEAD FOR A ROOM THAT I REQUESTED I WAS GUARANTEED TO GET THE ROOM WHEN I ARRIVED. WHEN I FINALLY ARRIVED THE FRONT DESK LADY WAS VERY RUDE AND WOULD NOT GIVE ME THE ROOM BECAUSE SOMEONE ELSE WAS ALREADY IN IT. THEY WANTED TO SWITCH ME TO THE 5TH FLOOR WHICH I DECLINED THEN TO THE 3RD FLOOR WHERE THEY WERE HAVING CONSTRUCTION DONE I DONT KNOW WHY THEY WANTED ME THERE WHEN THE ROOMS WERE NOT EVEN AVALIABLE. I COULD GO ON AND ON ABOUT THE HORRIBLE SERVICE BUT I WILL NOT WASTE MY TIME ON THIS HOTEL March 20, 2014
Rated 4.0 out of 5.0 by Comfortable room and value for money Have been staying here for last couple of visits. It's located conveniently close to major businesses in energy corridor. Staff are friendly and beds are good. Breakfast has limited choices but ok. Jym can be a bit more spacious and more equipment will be good. Overall good value for the money. March 12, 2014
Rated 5.0 out of 5.0 by Front desk person was very nice and helpful. My Son and I were very tired and seeing a smiling face at the front door made us feel at home we only stayed 1 night but we rested really well. March 5, 2014
Rated 5.0 out of 5.0 by great stay!! I was very impressed by the staff, cleanliness, and the overall mood of the hotel. Made my business stay a lot more relaxing, thanks March 3, 2014
Rated 1.0 out of 5.0 by Long checkin When I checked into the hotel I was given the wrong room key. Went back downstairs and they gave me a new key. This key worked but when I went into the room there was baggage and suit laying on the bed. Went back down again and they 'upgraded' me to another room. After they gave me someone else's key I decided not to leave my computer in the room that night. Needless to say I won't be staying at this hotel again. February 11, 2014
Rated 5.0 out of 5.0 by Best staff of all Holiday Inn I've stayed in many Holiday Inn hotels before and by far the staff at this location is the most helpful and friendly especially David at the reception. I recommend this hotel to anyone staying in Houston Katy area. February 9, 2014
Rated 5.0 out of 5.0 by Great room and excellent experience My wife and I stayed three nights while visiting relatives who recently moved to Houston. The room was excellent and felt incredibly spacious. The lobby area was gorgeous (the nicest we've seen from the many Holiday Inn Express locations we have been to!) and at check-in the man at the front desk was incredibly pleasant and welcoming. Staff was courteous at all times. I would definitely recommend this location to others. January 11, 2014
Rated 5.0 out of 5.0 by Keeping up with great service I traveled all over the world. I've stay in some of the most expensive hotels however for the past 6 months IHG has come up with the best price, and overall best hospitality in comparison with other hotels. Don't waste big money, stay with IHG. This is my recommendation. v/r E. Ayala January 4, 2014
Rated 5.0 out of 5.0 by Enjoyed stay This was the host hotel for marathon runners. The hotel started breakfast an hour early so we could have something to eat and drink prior to our runs. It was greatly appreciated December 31, 2013
Rated 5.0 out of 5.0 by My favorite Holiday Inn Express I have been staying at this location for the past two years and average approximately 30-60 days per year; I don't hesitate when looking for a place to stay in Houston it's always your location. I like everything from the staff to the hotel and location. December 27, 2013
Rated 5.0 out of 5.0 by Good Place to stay The Staff was great and would recommend this IHG property, good location with plenty of places to eat close by. December 26, 2013
Rated 4.0 out of 5.0 by Excellent Holiday Inn Express The rooms were clean and comfortable, the breakfast very good w/an extremely nice common place to eat or just socialize,internet was very good, nice fitness center and VERY friendly, accommodating staff. It was close to the places I needed to be and is one of the best HI Express hotels I have stayed at so if you need to be in this area, it is a good choice for hotels. December 25, 2013
Rated 5.0 out of 5.0 by OUTSTANDING!!! This was the 2nd time I stayed here for a business trip, & as always everything was AWESOME!!! December 17, 2013
Rated 5.0 out of 5.0 by Ideal hotel for a weekend or holiday stay. Excellent staff, clean rooms and property. Great breakfast , super location, comfortable beds fantastic value always consistent. I recommend this property to family and friends. December 4, 2013
Rated 5.0 out of 5.0 by WONDERFUL PLACE TO STAY WE REALLY ENJOYED OUR STAY AT YOUR HOTEL.IT WAS ALL WE COULD ASK FOR A VERY CLEAN , COMFORTABLE ROOM , WHICH MADE OUR STAY VERY RELAXING. YOUR STAFF WERE VERY PROFESSIONAL AND ACCOMMADATING. I WOULD MOST DEFINATELY RECOMMEND YOUR HOTEL. THANKS AGAIN November 27, 2013
Rated 5.0 out of 5.0 by Great Service wonderful staff It always a pleasure staying at this property I really enjoy the personable staff. The only thing that I always mention is the quality of the pillows they are not very confortable; Not sure if they are just old and worn out. I also placed a bottle of water in the refrigerator and noticed that the freezer was in need of defrosting. I did NOT use the freezer however it needs attention. As always my favorite part of this Hotel is the pleasant staff. Thanks' Roger November 22, 2013
Rated 5.0 out of 5.0 by Great hotel Get a good night sleep in the comfortable beds, wake up to a good breakfast, and relax in the great rooms. November 18, 2013
Rated 5.0 out of 5.0 by wonderful staff Great service by front desk staff. Clean rooms and I particularly appreciated the shuttle service. Will definitely come back again to this hotel. November 14, 2013
Rated 5.0 out of 5.0 by Great West Houston Location This property is located close to the O&G companies in west Houston. Great value and comfortable stay. There is also a good restaurant located right next to the property. November 5, 2013
Rated 5.0 out of 5.0 by Attractive and clean hotel We are a local family. We had a plumbing issue in our home where it was necessary to shut off the water, so we had to find a local hotel. This hotel seems a half notch above other Holiday Inn Express hotels I've stayed in previously. The hotel is well decorated and very clean. The bed was average - not uncomfortable, but not great either. Compared to other west Houston hotels, I got the best price here within a 10 mile radius. Overall, we were very pleased. October 18, 2013
Rated 5.0 out of 5.0 by Overnight Stay This is an older hotel but has been remodeled and is very clean and comfortable. It is quiet and very comfortable. It would have been nicer to be located closer to a better selection of restaurants but it was a good place for an overnight stay on my way to central Texas. October 16, 2013
Rated 4.0 out of 5.0 by Incredible Staff I stayed at this location for a 3 day business trip. I had boxes of product delivered and took a few boxes each day. The staff here were so accommodating with that and helpful it was great! From the front desk, to the shuttle driver; everyone helped with my boxes, driving me around and getting me where I need to be. The hotel was super clean. I watched a cleaning lady move the couch and large table to clean underneath it. I have never seen that! The hotel fixtures (dressers, bedding, desk, lamps, etc.) could use some updating. But other than that it was great! October 7, 2013
Rated 5.0 out of 5.0 by good experience The staff was very helpful and kind. They have a shuttle service around 5 miles. September 26, 2013
Rated 5.0 out of 5.0 by This is my favorite hotel when I stay in Houston!!! The front desk staff is very friendly and always make me feel extremely welcomed when I arrive and during my stay. Great hotel, location and value. September 4, 2013
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