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Rated 3.8 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 by great place Overall a very pleasant place to stay....staff very accommodating! July 20, 2014
Rated 5.0 out of 5.0 by GOOD WAS GOOD EXPIERENCE.THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! July 1, 2014
Rated 2.0 out of 5.0 by Front desk service is poor Customer service reps and front desk were not willing to change the date of my reservation even though they were contacted before our stay. I was told I could book for the right date and cancel the other stay by the front desk. I was not able to cancel and even though I spent a good hour on the phone with managers and customer service reps they could not help me. I was told I could have done that before my stay. I TRIED TO AND THE FRONT DESK SAID HE COULDN'T. I TRIED CUSTOMER SERVICE AND THEY ALSO COULD NOT HELP. I don't think I have ever been so mad about the way I was treated as you can probably tell. June 20, 2014
Rated 1.0 out of 5.0 by Dead bugs and frogs in pool, poor customer service Pool was dated and filled with dead insects and frogs. It took three days for any cleaning. Pool still had green walls of algae. Staff was not helpfull, outside garbage cans overflowing, Exhaust fans did not work in bathroom, and nothing was done to fix or move us to a new room June 4, 2014
Rated 5.0 out of 5.0 by Clean and Comfy After our last experience with a Holiday Inn I was skeptical. The last Holiday Inn we stayed at was very clean and the staff was awesome, but the mattress needed to be replaced and I did not sleep at all. However, I decided to give Holiday Inn another chance and I was very pleased! Everything was clean, the staff was very friendly (they always are!) and the bed was awesome! I would definitely recommend the Holiday Inn near Kingwood, Texas! June 2, 2014
Rated 5.0 out of 5.0 by Big comfortable pillows! Thank you for the free night at your hotel. We came home from our out of town job, to our home that is getting updated and our bedroom was not finished. I quickly got on you hotels app and reserved us a room with our reward points. The room was very nice, clean, comfortable, and lots of big pillows. Thank you for making our night away from home relaxing and comfortable . May 29, 2014
Rated 1.0 out of 5.0 by Beware! Where to begin! I am not making this up! First, my 2 RM 1 KING BED EXECUTIVE STE which was reserved and confirmed on 4/15/14 was not honored. According to the desk clerk, "he switched it" I will probably never find out, but I want to know WHY? Why was my reservation switched? Bribery perhaps? The desk clerk did call the manager and arranged for 2 rooms with one being comped. So instead of taking it out on the poor clerk who had nothing to do with this mess, I accepted the offer. It took me 35 minutes to check in! Is that Express service? Later that night someone in our wedding party was given a room key card for a room already occupied! Tragedy was narrowly averted! This is Texas, many gun owners/conceal carry holders. What if the person in the room did have a gun? The people in that room will never stay in another HIE or any hotel that does not have dead bolts to lock the room from inside! How do I know that? I talked to him the next morning. The pool was filthy! Most of the return jets were not working, thus the water was not circulating very well. There was dirt and mustard algae covering the bottom. Just gross! This is Memorial Day weekend, and the pool can't get cleaned on a major holiday? Oh, I almost forgot, the ice machine on the 2nd floor was empty! I had to find the one on the 3rd floor to get ice. No cameras covering the parking lot! While we were at the wedding, another guest had their wheels stolen off the car and it was left on cinder blocks. A police report was filed, I know because I spoke with the victim and the officer. Not the fault of HIE, but still, shouldn't there be cameras to monitor the parking lot and guests vehicles? There were so many problems with this location that I can only conclude that the problems I encountered are systemic and a result of corporate policies. I do believe that most people in our wedding party, including myself, will never stay in a HIE or affiliated property again. May 28, 2014
Rated 4.0 out of 5.0 by Warm and Friendly The hotel staff were warm and friendly, but our room was on the highway side and the traffic was noisy. May 15, 2014
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