Rated 3.8 out of 5 by 86
Rated 4.0 out of 5.0 by drumworks2002 A nice hotel
Love getting up in the morning to sip some coffee at Denny's. Beds are comfortable and the service is great. Clean.
January 11, 2013
Rated 5.0 out of 5.0 by Daylene New loyal customer
Great staff and great hotel. Air condition is so nice and cool. Just a nice new hotel with everything you could want. My son was in the hospital and I have a disability and they were always nice and accommodating with my needs.
December 19, 2012
Rated 3.0 out of 5.0 by stephanieT Be prepared to wait for the shuttle...
I recognize the fact that I booked this hotel as a reward night, however that does not alter my comparison of this Holiday Inn to many others that I have stayed in over the last year. In short, this one simply doesn't compare. Although the exterior and the lobby seem to have been renovated, the rooms are quite outdated with meager accommodations. In addition, this hotel is bookable as an airport hotel, although in reality it is a good 15-30 minute drive depending on traffic. There are absolutely no food establishments within walking distance or on the premesis with the exception of a Denny's next door, which I realize should have been part of my research prior to booking.
All in all, these are things I could have overlooked and tolerated had I not specifically called for the hotel shuttle upon arrival, to be told it would arrive in approximately 15 minutes. 20 minutes later, I called back to the hotel inquiring about the shuttle, and reached a very surprised front desk clerk who advised he would call back after he had reached the driver. I got a call back approximately 10 minutes later informing me that the shuttle driver had been out 'gassing up the van and then had some shopping to do at a store nearby', and would arrive in another 15-20 minutes. All in all, by the time we reached the hotel, it was well over an hour after I had originally called for the shuttle, without even an apology for the inconvenience.
The rest of the hotel staff seemed friendly and pleasant...but I still won't be returning.
December 19, 2012
Rated 1.0 out of 5.0 by txny txny
stayed at this hotel for only one night, thank goodness. arrived about 2 pm staff was very slow checking us in. We were given a room on the ground floor right near a side door. It seems that all the guests staying there this night were all in the same hall, maybe to make cleaning the rooms easier??? The other guests were very loud and the walls paper thin , the maintenance crew was constantly going in and out of the side door letting it slam shut each time, the air conditioner made all kinds of noise, and my room had an odd smell. The next morning when I attempted to check out i was ignored by the front desk staff who was working on something regarding a cruise and was unable to free up her computer to check me out. i was very disappointed in my stay.
December 11, 2012
Rated 4.0 out of 5.0 by steelerfan3686 Good Hotel & Nice Staff
I have stayed at this hotel a few times, and all stays were good. This time, however, the room smelled heavily of paint.
December 3, 2012
Rated 4.0 out of 5.0 by steveg944 Friendly people, decent room
The hotel was difficult to find on Google and Bing maps. Both maps directed the address to the Kingwood Med Ctr. The hotel is just south of the hospital.
The people working there were very, very friendly and helpful.
The room was clean, but the bathroom/shower could use a thorough cleaning.
The pool was warm (did not go in), but it was full of leaves. This was not a problem as it was November and 55 degrees. It did make a nice setting to relax with a good cigar.
The workout room had hand weights, a multi-machine, a treadmill, an elliptical, a bike, a TV and water. The elliptical felt broken, but everything else was functional. They also had towels and machine wipes.
They had a good variety of breakfast food and it was good.
November 19, 2012
Rated 4.0 out of 5.0 by Minnie25 Convenient and nice
We needed a hotel for one night and have stayed here in the past. Convenient for our needs. Only problem was they parked the hotel shuttle at the front door instead of in the designated parking place. So arriving guests couldn't park at the door and check in, unload and park their car.
Bed was not as comfortable as my bed. Okay. Room was clean and comfortable.
We did not eat any breakfast there.
October 21, 2012
Rated 4.0 out of 5.0 by JohnGP Good Hotel With A Few Improvements Needed
Overall, a good hotel. Two minor items included a noisy refrigerator and a toilet flush handle that kept getting stuck. Automatic rapid check-out for Priority Club members would have been nice. Front desk clerks need training in customer service. I felt that I was bothering each of them at both check-in and check-out. Even a smile would have helped. Room cleaning staff were excellent and friendly.
September 29, 2012
Rated 4.0 out of 5.0 Internet Access
During the three days that I stayed at this property, I was unable to get a VPN connection on the Internet. I am not sure why the WIFI would not allow my VPN connect.
September 13, 2012
Rated 5.0 out of 5.0 by Rangers Maria
I stay at this property often because Maria is great!!!
September 4, 2012
Rated 4.0 out of 5.0 by Bake Nice hotel but no movies
Hotel does not have pay per view movies. Otherwise, everything was very nice.
July 22, 2012
Rated 5.0 out of 5.0 by GobblerFan Great location
Very nice location right off the highway. We did not get recognized for being Priority Club upon check-in and they did not provide the room I had booked online. I had to ask for the suite and point out that I was a priority club member. AFter that, we had exceptional service. No complaints
July 16, 2012
Rated 4.0 out of 5.0 by aspas Made feel welcome and recognised as a Priority Club member
As always with HIE good accommodation, convenient location and made feel welcome.
July 15, 2012
Rated 5.0 out of 5.0 by Erin22 Comfy and Quiet
I liked how everyone just kept to themselves and wasn't in my business what I was doing. I like to be left alone and that's what they did. I sometimes just rent rooms near by so that I can get away from the house from time to time because I have a large family or friends and family that all live together. The only thing about the hotel I was annoyed about was that fact that the ice machine wasn't working on my floor and that I kept having to go all the way downstairs, also the beverage machine took my money i put in it for the monster drink. But it was ok cause I talked to the maid and she went downstairs and got one for me. Other then that it was a great place... I actually recommended it to a friend that flew in from Dallas. She also said it was very nice.
July 10, 2012
Rated 4.0 out of 5.0 by Scotland2002 Overall
The location to the airport for those early morning flights is great, little to no traffic. The rate is lower than other hotels closer to the airport.
At checkin the people were attentive to my needs and willing to engage in conversation that was no just hi how are you?
Overall, Great Job!!!
July 10, 2012
Rated 5.0 out of 5.0 by RJM49 great service
NEAR THE AIRPORT, GOOD LOCATION, AND THEY RECOGNIZED AS A PRIORITY MEMBER.
July 10, 2012
Rated 4.0 out of 5.0 by vacationtraveler Great Service, but the hotel needs some updates
I have stayed here two different times and would probably stay again for the location. However, I feel that this hotel needs some updating to it. The rooms are not near as nice as other Holiday Inn Express Hotels.
July 10, 2012
Rated 2.0 out of 5.0 by mark37 smoke
I was on the second floor close to the exit. Smokers would frequently enjoy themselves outside of this exit. The second floor a/c would suck all of this second hand smoke in making it stink. The irritant of the smoke really flared up my allergies and asthma. It was so bad that instead of staying I chose to drive home vs staying another night.
July 10, 2012