Rated 4.6 out of 5 by 142
Rated 3.0 out of 5.0 by PF75 Nice hotel w great breakfast/ no early check in
Overall my experience was good. My only complaint was we arrive early around 11 am and were told we could not check in until later. Understandably so we did a little site seeing before . I arrived by by 1:45 and the room was s not ready . I agreed to wait inside the hotel. My room was still not available( and I + 4others in my room )had a meeting to attend and get reay for at 5:00. I asked several times for an update and never received a more than it's not done yet .
The room was ready shortly after 3pm. We immediately raced to get ready for our event.wothin the hour I was getting a call from the front desk that I was not properly checked in and had to return to the front desk . Here I waited another 5 minutes to clear up the problem. - I would have thought since I asked for early check in the day prior when I called to confirm and also that am that arrangments would have been made to expediate the cleaning of the room. I don't feel anything was done to help in the situation and it made my stay very stressful.
February 23, 2014
Rated 5.0 out of 5.0 by Jjking The cable
The hotel was great. The staff was freindly and helped me any way they could. The only problem that I had was the cable tv was acting up. I know that it was out their control. Thank you all for making my stay there enjoable.
February 22, 2014
Rated 5.0 out of 5.0 by Smann51 Best ever
I have been staying at this location quite often over the last few years. The staff has had little change and their hotel shows how well that works! Everyone is friendly, helpful, and always ready to help with anything you need. I will not stay anywhere else if at all possible. From top to bottom this hotel is the best.
February 14, 2014
Rated 5.0 out of 5.0 by Katelynn Pleasant Stay
I absolutely loved our stay at this property. It was an amazing experience. The Breakfast was warm and there was a lot of variety...
Totally Recommend this Hotel plus it's right next door to the Toyota Center
February 13, 2014
Rated 5.0 out of 5.0 by cyn60 Quiet, updated, and courteous
Awesome stay. Attended event downtown and could NOT have a better stay anywhere and YES, I've stayed at many 5 stars downtown Houston. Lovely indoor pool to have breakfast view. Thanks for the cookies, just a wonderful treat to enjoy. Look forward to a return visit. Thanks
February 13, 2014
Rated 5.0 out of 5.0 by jwillmo PERFECT for Toyota Center Shows
If you're out from out of town and are going to a concert or game at the Toyota Center, this is literally across the street. Indoor pool and hot tub, their own parking lot, and couldn't be closer. Great free breakfast too.
February 12, 2014
Rated 4.0 out of 5.0 by mandi36 great but loud
Stayed over the weekend and everything was good except if you're not on the top floor then you won't sleep...walls and floors extremely thin..staff was extremely awesome though...couldn't find a parking spot so I called and they let us park up front...overall I'm satisfied..
February 12, 2014
Rated 5.0 out of 5.0 by TravelinGuy01 Great staff
Stayed for convention at nearby convention center. Easy two block walk. I was very impressed at the helpfulness and friendliness of the staff and especially the front desk. Out of three hotels I stayed at during this trip this was the best. Would definitely stay here again if needed. Several local restaurants also offered free local delivery.
February 8, 2014