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Rated 4.5 out of 5 by 285 reviewers.
Rated 5.0 out of 5.0 by Comfortable stay and friendly staff My stay at Holiday Inn Express Downtown Houston was excellent! I have almost everything I need, complimentary water bottles, wifi and cookies. I think that if there was an electric kettle to boil water, it would be better, as I personally do not drink coffee and it took a long time to boil the water with the coffee maker.. In addition, I could hear the noise from above floors, of footsteps and also noise of the shower and flushing. Overall, my experience was still excellent. November 17, 2014
Rated 5.0 out of 5.0 by Good stay Had to attend a funeral and called with address of funeral home and was given closest location. It was very conveniently located and the stay was very comfortable. November 17, 2014
Rated 4.0 out of 5.0 by Room was ok and staff was great Room had an bad odor, but staff fixed it the best they could. November 17, 2014
Rated 4.0 out of 5.0 by Good Value This property is centrally located and is convenient for downtown work. The Internet is a major issue! It is very very slow. If I had not had a hot spot with me I would have to asked to switch hotels? I could not conduct my business on the available Internet ! No complaints otherwise. November 15, 2014
Rated 5.0 out of 5.0 by Comfortable room and excellent service. Clean rooms, great service, close to the sporting events, and the business district of Houston at a competitive price. November 11, 2014
Rated 4.0 out of 5.0 by Close to Convention Center Overall it was a good experience. The only negative was that the breakfast wasn't great. Definitely would stay here again for a convention. November 11, 2014
Rated 1.0 out of 5.0 by Incompetence at the front desk Front desk caused a huge accounting nightmare due to their inability to understand clearly what their guests are saying and needing. This hotel charged the rooms of 6 guests to my credit card without notifying me. They were only to hold the rooms until the guests could pay for their own room upon checkout. Over $1200 charged on my card which lead to other issues such as tying these funds up for another month until I can get reimbursed for them. They could not fix it or provide the correct statements/receipts when I called them. Awaiting a callback from the front desk manager. Hopefully he/she will be able to resolve the issue fairly. Great property...need better trained staff. November 8, 2014
Rated 4.0 out of 5.0 by Great location Great location for downtown. Comfortable rooms. Internet was slow, Smoke alarm went off the first night for 45 Min. Great Breakfast. November 7, 2014
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