Rated 4.5 out of 5 by 412
Rated 4.0 out of 5.0 by JMac1906 Great Experience but...
if you are looking for a great hotel near major attractions that Houston has to offer, this is your place! Great location with walking distance to the Toyota Center, GR Brown and mins from other downtown destinations.
The staff is very professional on every shift!! The breakfast is about the best I've experienced at hotels that offers continental breakfast! (great selection from hot to cold and healthy breakfast)
The only bad experience was the AC wasn't working properly. it was a dog day of summer and the AC in my room wasn't working properly. i had it at is very lowest temp of 66 and the room felt rather warm. I left for an event at 6pm and when i returned there was still no difference in room temp. The ac either needs repairing or adding freon or replaced.
Sleepless in Houston
July 3, 2015
Rated 5.0 out of 5.0 by Hotrod22 Great service
The staff were very nice and courteous. Asked a lot of the comfort.
June 30, 2015
Rated 5.0 out of 5.0 by Rene007 Staff wants to be the best, and they are!
I use HIE as much as I can, due to the great service and perfect beds.
But Houston tries to add more stars than they have. And with success!
June 27, 2015
Rated 3.0 out of 5.0 by kcatch9 What You'd Expect from a Holiday Inn Express
I can't say anything terribly negative about this hotel. It's what you'd expect from a Holiday Inn Express: Friendly People, Clean Rooms, and a Predictable Breakfast. It is apparent, however, that this hotel takes advantage of it's "in the loop" location and proximity to higher tier hotels in determining it's pricing. Let me repeat here: this is your standard Holiday Inn Express, nothing more, nothing less. The location is not ideal for downtown Houston Business, but it's do-able (it's about a 1 mile walk to Smith Street). You're most likely paying a premium for "being in downtown".
June 26, 2015
Rated 5.0 out of 5.0 by sapliz Great Stay Great location for local attractions
Loved it only complaint would be that my room was on the first floor near the supplies closet so in the morning housekeeping could be heard otherwise highly recommend it!
June 25, 2015
Rated 5.0 out of 5.0 by hllck Reoccurring Reservation
This IHG property is the best I have stayed at inside I-610 at Houston. Knowledgeable and responsive front desk staff. Smiling room service staff. Easy off /on highway to near my medical facilities. Room rates are commensurate with the availability/activities in the area. Plan ahead. I will stay at this property as much a possible when by business has me inside the Houston the 610.
June 22, 2015
Rated 5.0 out of 5.0 by GT760 Great Service
Very friendly and accommodating staff. Stayed here while visiting family in the Heights and Mid-town. Had a car so getting around was easy. A $5.00 Uber ride to the heart of downtown if you don't want to hassle with parking and traffic. Rooms were always made up early which was good for us. Breakfast had a nice selection and seemed plentiful even as the breakfast time frame was coming to a close. Enjoyed our stay at this facility
June 20, 2015
Rated 4.0 out of 5.0 by Kat2257 Everything was great except the location
The staff was exceptional - room and bed were great. Breakfast and snacks well done. My issue was the location. There was nothing within a 3 - 4 block radius of the hotel. As a woman traveling alone I did not feel comfortable walking back to the hotel in the dark in such a desolate area. They need to have a shuttle available to the guests to take them to restaurants or shopping.
June 18, 2015