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Rated 4.5 out of 5 by 315 reviewers.
Rated 5.0 out of 5.0 by Comfortable stay Clean & comfortable hotel right by the convention center. Hot breakfast every morning with a large eating area. Friendly staff and free parking! Couldn't ask for much else! I plan on visiting several times a year and will return to this hotel. January 28, 2015
Rated 4.0 out of 5.0 by Muy acogedor y amplia habitación el hotel fue seleccionado por la distancia a los sitios que visitaría pero a pesar de no tener referencias, cubrió todas mis expectativas. Solo considero que hace falta servicio en la cena o al menos maquinas expendedoras de jugos, snack y sandwich porque en las noches no hay sitios cercanos para comer sino hasta muy temprano January 26, 2015
Rated 1.0 out of 5.0 by Horible Service I made my reservation with points for the first night and my next night on military rate. When I arrived they had messed up the date and had my reservation on the 10th rather than the 9th. It took over an hour and a half to get that straightened out and their attitude was as if they did not care that I was cold tired and been driving for over 4 hours. . The room was freezing cold and the heater would not work properly it was either to cold or to hot no regulation for tem at all. The next day I was at my event all day came back to my door being locked out. I had to go back down to the front desk and they told me that it was locked due to my having two different reservation, one with points and one without points. It took them an additional 30 min to check me in for the second time. At no time did they tell me that I would have to check in a second time. I was frustrated that I could not just go up to my room and relax. Their attitude at the front desk was like they did not care that it was an imposition to me. The Room was clean, but the front desk staff needs to be reeducated on how to serve customers. This is not what I have come to expect from Holiday Inn. I am very disappointed. January 23, 2015
Rated 5.0 out of 5.0 by Excellent Stay! Traveled and stayed here on business. Met all expectations and needs. January 22, 2015
Rated 5.0 out of 5.0 by No complaints Gave no level 10 responses because there is always room for improvement. Only you know what they are. January 22, 2015
Rated 5.0 out of 5.0 by Great place to stay Stayed here several times and every time it is very nice. Staff is wonderful, rooms have been clean and no problems. Pool was clean and warm (stayed in winter time). Breakfast was good and had a variety of choices. I would recommend this hotel to anyone. Very nice place. January 21, 2015
Rated 5.0 out of 5.0 by Great Night Sleep We stayed one night in Houston after a trip to Galveston. The hotel was a great surprise and we had a very relaxing evening. Would definitely recommend this hotel. January 11, 2015
Rated 3.0 out of 5.0 by Good For the Price I would like to say, overall this hotel is comfortable. If I did not have issues with the temp in the room it would have been a perfect room. The beds were clean, with firm and soft pillows. The bathroom was very clean, not even a spot of mildew, which can sometimes happen. Even the towels were good, perfect size and absorbant. I did use the pool and spa which was nice whenever it was not filled with kids everywhere, but hey it is a hotel. The breakfast was sub par, I would recommend going out for breakfast if you want something more with substance and taste. The business center while convenient, leaves a lot to be desired. It could use some privacy, especially if you have an email to send. However, overall I would use this hotel for leisure and touring the city. While I could hear the people above me, sounded like they were wrestling, it wasn't too bad. January 9, 2015
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