Rated 4.5 out of 5 by 544
Rated 5.0 out of 5.0 by Offshore-1044 Very Nice Hotel
All was very good, really liked the AC/Heater, the fan run continuous
February 3, 2016
Rated 3.0 out of 5.0 by Ready2Go2 Friendly Staff but Little Relaxation Last Night
The front desk and breakfast area staff members were very friendly. They really try to accommodate you whenever possible. I enjoyed the hotel my first 4 nights. It was the last night which was unbearable. There was a very loud room full of stomping, running, and banging from 7 p.m. - 4 a.m. I complained to the front desk 3 times. After the 3rd complaint call, I decided to not call again. The room did not reduce noise despite the front desk calling and security going up and asking for quiet. Following my checkout, the hotel did provide some credit which I appreciated very much. But the best thing is that they have started a new procedure in handling noisy guests from my complaint. So even though I didn't have relaxation my final night there, hopefully no one else will need to endure the great never-ending noise I did in future stays.
The breakfast items were 'the usual': pancakes, eggs, biscuits/sausage/bacon/gravy, fruit, yogurt, oatmeal, cold cereal, famous cinnamon rolls. A good variety of fruits (oranges, bananas, apples, grapes, blueberries, strawberries).
Thanks to Rene for working on the issues and being so kind during my stay. Rene was always asking if he could be of assistance or do more. I appreciated his attention to checking into the problem and providing a solution. Rene went above and beyond my expectations. My 'stars' and 'scores' are only diminished due to my lack of sleep the last night. Other than that, I'd give the hotel excellent all the way across. Definitely a hotel I'd stay again due to the friendliness of staff.
February 2, 2016
Rated 5.0 out of 5.0 by OldSchoolCoach Great Service
The service at this hotel was great! The staff was very helpful and friendly.
February 2, 2016
Rated 5.0 out of 5.0 by Eleanor1 Great value and location for downtown
Pleasant stay. Appreciate free parking, complimentary breakfast with fruit and hot drinks 24 hours/day. Very helpful, polite Front Desk staff (particular mention for Brandon). Great location to Toyota Center.
January 30, 2016
Rated 4.0 out of 5.0 by Leal26 Comfortable bed and good service
The hotel is conveniently located next to the convention center. It made getting to and from very easy. The room was nice and the bed was very comfortable.
January 27, 2016
Rated 5.0 out of 5.0 by gmh54 Great Downtown Location with friendly staff
I really enjoyed my recent stay at the Holiday Inn Express-Downtown Houston. It's a perfect location right on the edge of downtown with easy access to the George Brown Convention center and other downtown entertainment venues. I was there to participate in the Houston Marathon and related events for the weekend. The hotel has a nice indoor pool and hot tub which was very enjoyable to access after the race. All of the staff were very friendly. The breakfast buffet had an excellent selection and was well attended to - one of the best I've encountered at my many Holiday Inn visits.
January 26, 2016
Rated 5.0 out of 5.0 by peterm2016 social hour
great staff, great rooms, very clean. Just need to add social hour on Fridays.
January 25, 2016
Rated 5.0 out of 5.0 by Twit93 Relaxing and amazing service
My second year staying in this hotel. I have nothing bad to say!!! They where ready to help with a special needs child in any way possible. My family will be back soon....
January 21, 2016