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Rated 4.3 out of 5 by 114 reviewers.
Rated 4.0 out of 5.0 by Great hotel I really enjoyed my stay. My only complaint is that check in was for 3:00 PM, I arrived at 3:30 pm and my room was not ready. I had to leave and return an hour later. July 24, 2014
Rated 4.0 out of 5.0 by Excellent Room and Average Service I was not recognized as an IHG® Rewards Club Platinum Member (no points or water); however, I was given a very nice room, which the desk person said was an upgrade. For its location, right next to the 610, it was very quiet. It is an expensive hotel, but it was only slightly above average for Houston. Close to an assortment of amenities (restaurants, off-site gym, and Movie Theater). Over all a good stay, and I would stay here again. July 21, 2014
Rated 3.0 out of 5.0 by 3 Estrella's hotel Hice una reservación Suite con dos camas y sofá Al llegar me encontré que se equivocaron y sólo tenía una cama Queen Solicite toallas y nunca me las llevaron hasta que fui por ellas Regilar July 11, 2014
Rated 5.0 out of 5.0 Great long weekend trip We chose this hotel because we knew the manager. While we didn't get a chance to visit with him, our stay was excellent. The staff was very friendly. We are from St. Louis and not too familiar with the area so we asked a lot of directions. We loved that there were two great malls nearby and went to the entertainment complex across the street to watch a movie. July 7, 2014
Rated 3.0 out of 5.0 by comfortable bed The pool had too much chlorine in it and did not look very clean. The amount of chlorine caused family members to become sick the following day. July 2, 2014
Rated 5.0 out of 5.0 excelente servicio y ubicacion Hice un viaje de placer a Houston y nos encanto esta ubicación y servicio, lastima que mis hijos no tuvieron oportunidad de disfrutar la alberca techada que se veía excelente., 100% recomendable, limpio por dentro y por fuera, la recepción muy bien July 1, 2014
Rated 1.0 out of 5.0 by Location had not maintenance staff on site Rented several rooms (8 rooms) for an event and one room had lighting issues in the bathroom but was told there was no maintenance staff on-site to repair. We were told we would be credited part of the room charges for the inconvenience of a bathroom with no light. This was at the beginning of May and so far my account has not been credited. Management and guest relations has been contacted on multiple occasions but have not received any phone calls nor emails from this hotel to follow up. It's a shame, I like Holiday Inn but this particular location is lacking on their customer service not to mention not having maintenance staff on-site. June 26, 2014
Rated 2.0 out of 5.0 by Go out for Breakfast The complimentary breakfast was lacking in tasty or healthy alternatives. We only stayed for two nights, but there was little variety for breakfast. Also, the dining area is small. Often people were left waiting for a spot to sit down and eat. June 24, 2014
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