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Rated 4.4 out of 5 by 141 reviewers.
Rated 1.0 out of 5.0 by Hotel needs maintenance We rented and executive suite and paid extra so we could keep items in the refrigerator. The refrigerator did not work and was only about room temperature. The water in the bathtub could not be turned off an ran all night. When we mentioned these items to the front desk they apoligized but offered no solution and made no adjustments to our bill. It was obvious that these items had been broken for some time but why should they bother to fix them since they charge full price for the room that needs maintenance. Personally I would stay else where perhaps Holiday Inn is having financial problems and does not have the money to maintain there properties. June 9, 2014
Rated 5.0 out of 5.0 by Great front staff The front desk staff were great and helped with a reservation problem due to the not so user friendly internet booking procedures. June 8, 2014
Rated 5.0 out of 5.0 by Great Service I arrived on a Sunday only able to get one night ........sold out the rest of week. I was going to be there all week as my daughter had several interviews. The front Desk both Sunday night and Monday morning took a lot of time trying to get me a room. Keeping up with me and on Monday by noon there was a cancellation and they immediately called me.........................very great customer service May 23, 2014
Rated 4.0 out of 5.0 by Comfortable bed & courteous staff Smooth Check-In. Friendly & courteous staff. Spacious room. Comfortable pillows & bed. Cleanliness is a definite check for me. I'm a light sleeper, but having a room facing the highway was not an issue at all during my sleep hours. Did not try the hotel amenities & facilities but there's a mini mall/outlet shops just across the road (less than a 5 minute walk). Overall good value & rate for the positive experience. I had to cut my stay short, but would have extended if i needed to. I would return/recommend to others. May 22, 2014
Rated 5.0 out of 5.0 by Wonderful Stay At Katy Holiday Inn Express This was a wonderful stay! Location was good for my needs in Houston. The staff was exceptional! Breakfasts were good. Room was very comfortable. I will definitely stay at this location again. Thanks for such an enjoyable visit. May 22, 2014
Rated 5.0 out of 5.0 by Comfortable relaxing stay clean room great service. Our family stayed in the queen suite on the 7th floor. We we walked in there was a kitchen front room and you walked into the bedroom. This was like a small apartment. We were amazed how clean this was.Our stay was very enjoyable. We will be staying at the same location in a few months when we go back. May 15, 2014
Rated 4.0 out of 5.0 by Clean and nicely renovated Nice stay. Friendly staff and nicely renovated. New exercise equipment in fitness room. Only detractor was highway noise in room facing road April 21, 2014
Rated 4.0 out of 5.0 by Great stay Great overnight stay. Did have some issues with television, but not enough cringe or complain. April 11, 2014
Rated 1.0 out of 5.0 by Reservation for Disability Accessible Room MESSED UP!!!!!! When I made the reservation at the hotel with a person named Dax, I asked for a Disability Accessible Room on the 3rd floor with a shower chair and handle bars. I told him I use a walker because of 2 recent neck surgeries and 1 lumbar surgery resulting in neuropathy and lack of leg strength. When I arrived at the hotel, the staff was courteous and welcoming BUT gave me a non-disabilty accessible room on the 6th floor with no shower chair and only one horizontal handle bar attached to the middle side of the shower tub. The shower head was a non-attachable (permanently placed at the upper end of the shower tub wall. I made an issue of the situation and the staff brought in a portable shower chair. Unfortunately, due to the lack of appropriately placed handle bars, I was unable to shower. Early that evening, I was inappropriately informed that another room would be available the next day and would NOT be charged for the first night's stay. There was no time during my schedule to pack and move to the other room therefore I stayed in the designated room both nights. I do appreciate the discount BUT was furious about the 'messed up' reservation. For the mass majority of my stays at IHG facilities, I have always been more than satisfied and plan to book IHG properties in the future. Needless to say, this accomodation was a frustration and spoiled my 2 days in Houston. The room was also prone to many outside noises and distractions. April 10, 2014
Rated 5.0 out of 5.0 by Still our first choice! What ever the reason for our travels, we always choose H.I.Express! I simply put in the zip code of the event area and choose the closest! I do not search for a better price or even a hotel that is located closer to our event. If there isn't a room available at the closest H.I. , then I go to the next H.I. on the list. If it's our choice where we stay, then it's H.I. Express! Enough said! Proud Texas Military Mom April 4, 2014
Rated 1.0 out of 5.0 by Horrible Customer Service I stayed in this hotel March 2014 while I was in Houston on business. Overall the hotel was a little run down. I was afraid to get into the elevator and took the stairs most of the time. The room was not bad except for the bathtub. It's a little difficult to take a shower with a broken shower curtain. The blankets were thin and the bed was hard. Also, their famous breakfast consisted of some cereal and very few other options besides cold sausage and eggs. All in all, I've stayed at worse, but would definitely not stay here again. The only major issue was when I tried to resolve the bill after the fact. I tried to pay with two seperate cards which I have done multiple times. The Manager was extremely unhelpful and rude. I even tried calling the corporate office, but they sent me back to the hotel as they were the only ones who could do it. This is an easy simple request and I'm baffled as to why it couldn't be resolved. My advice is to not stay here. April 2, 2014
Rated 4.0 out of 5.0 by Will use again I have yet to be disappointed by Holiday Inn. If I can use their facilities, I always will. March 26, 2014
Rated 5.0 out of 5.0 by Excellent service and very good room Upon arriving I was met by a most friendly front desk staff. My room was ready and keys were waiting for me. The room was very good. Everything clean but a little dated and worn. (carpets) Still my overall experience I must put between very good and excellent. I will stay there again. March 22, 2014
Rated 4.0 out of 5.0 by Great zone The air conditioner was vary noises, so we has to off in the nigth February 26, 2014
Rated 4.0 out of 5.0 by Great Experience Visited Houston for the first time since childhood and was very pleased with stay. Hotel staff was great, price affordable, and the breakfast cinnamon rolls were the best. Loved Houston as a whole and can't wait to visit again. February 24, 2014
Rated 5.0 out of 5.0 by Always great service Like many times before, this location never fails to satisfy my stay. I continue to re-enforce that every time I am in Houston for business or pleasure, this location will always be my preference. Great customer service, an overall great experience every time I stay here. February 5, 2014
Rated 5.0 out of 5.0 by One of my best HIE experiences I was gladly surprised when they greeted me with a complimentary upgrade due to my Platinum status. The suite was huge! (the largest I've ever seen in a HIE), well appointed, and spotlessly clean; it even had the new "clean" TV remote controllers. The location has easy access to I-10 and the 610 loop, and very close to downtown and the Galleria areas. Despite of being near the I-10, the windows sound isolation is very good and we can seldom hear any noise from the highway. Breakfast facilities were clean, comfortable and well attended by helpful and courteous staff. I will surely stay here on future trips to Houston! My family love it!. January 12, 2014
Rated 5.0 out of 5.0 by Old but clean hotel!! As I'm a hotel owner was looking for one mistake in room but culdnt find it so send an email to my staff with room piks to say how nice and clean this hotel is even tho it's old. House keeping supper wiser/ breakfast lady was great. January 9, 2014
Rated 5.0 out of 5.0 by Great location, comfortable hotel I really enjoyed staying here. The accommodations were wonderful. The hot breakfast was good - though the eggs were of inconsistent quality. I definitely recommend this hotel! January 5, 2014
Rated 5.0 out of 5.0 by Across the street convenience!!! My husband and I enjoyed our stay at this hotel. The staff was very friendly and nice. Alex went above and beyond for us before check-in at the front desk. Unfortunately, I did not get the female with the long dark hair that checked us in, but she was great! She greeted us with a big smile on her face. The breakfast was good, as well. The lady that was working inside the breakfast room was sweet. She saw that I was going to take my food up my room and she handed me a tray. She too greeted me with a "good morning" and a smile. We were very impressed with this hotel and will stay here again. December 24, 2013
Rated 5.0 out of 5.0 by Pleasant Road Surprise While traveling on the road you never quite know what type of hotel you may wind up staying at. Well I reserved this hotel the same day while in Louisiana and heading to Houston not knowing what I may find upon arrival. I was pleasantly surprised to find a clean and well kept property. The front desk clerk was very friendly and easy going. The room was clean and crisp. The bed was comfortable and the bathroom was properly functioning. There was even a patrolling security on premises. I will make this location one of my regular stops when passing through Houston. Great location - easy on/off of IH-10. December 22, 2013
Rated 4.0 out of 5.0 by Checking in Front desk did not acknowledge my Ambassador Platinum status upon arrival. December 21, 2013
Rated 5.0 out of 5.0 by Pleasant Surprise This was my family's first time visiting Houston. We were looking for a hotel that was relative close to our main attraction (Reliant Stadium) and for a reasonable price. The room was very clean and well put together. The bed was very comfortable if you like soft pillows and mattress. After reading previous reviews, the freeway noise for a room facing the freeway was a concern, but it did not bother us. We also read reviews about the lack of hot water, but our room did not have that issue. The hotel is pet friendly which our dog enjoyed. The breakfast was nice, and the older lady that works within the breakfast area was very sweet to us! Overall, our stay was well worth the money, and I would recommend this hotel to others. December 15, 2013
Rated 5.0 out of 5.0 by Great place Great location. Had no problems. I have stayed here several times. December 10, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service The staff is great and this is the location for me November 18, 2013
Rated 5.0 out of 5.0 by Wonderful experience The staff really took care of us, especially Angela at the front desk. She was awesome! I will definitely stay here again and will recommend this hotel to my friends. The service can't be beat! November 6, 2013
Rated 3.0 out of 5.0 by Poor service When I made reservations, more than once I asked for a roll away bed for a third child in the double suite. I was assured when I called back that I would have one. There was no bed and the man at the desk couldn't help us with the request. So we pulled down the sofa bed and it was full of dirty sheets. Again, the unhelpful desk clerk, a young man, said to change them ourselves. No hot water for showers. Very surprised by our visit because they have been great until this weekend. We are scheduled to stay with you again in a little over a week. Hope things are better. November 5, 2013
Rated 5.0 out of 5.0 by rooms great little hotel, good location to the Toyota Ctr October 27, 2013
Rated 5.0 out of 5.0 by Home Away from Home Higway side room had minimal noise. Staff EXTREMELY NICE and knowledgeable about the city and directions. Breakfast was great. Pool was heated. Gym has hi-quality equipment. Room was good and cold. Great place for the business traveler. October 25, 2013
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