Rated 3.8 out of 5 by 171
Rated 5.0 out of 5.0 by Cindy C. Business Travel
My recent stay at the Crowne Plaza allowed me easy accessibility to my seminar as well as to downtown Houston (short drive). Staff was exceptionally friendly and helpful. A minor hiccup occurred in that there was not a tv remote in my room but one was immediately delivered to me. The hotel was very quiet with ample parking. Great location for my needs.
June 17, 2014
Rated 3.0 out of 5.0 by Hasheye Great Rate Rooms in need of Updating
Hotel is great - Staff is Wonderful - Have been staying at this hotel for 13 years
Traffic is difficult due to construction on the highway - Rooms are in need of a renovation - a bit worn
June 17, 2014
Rated 1.0 out of 5.0 by JoeAMG Could of gotten much better hotel with the amount of money paid for this one
Paid a lot of money for what I thought was going to be a very nice room and hotel. Could of paid the same amount for a much nicer newer cleaner hotel. They gave us a room way at the back of property.
June 16, 2014
Rated 5.0 out of 5.0 by pdmguru Arrived late left early - but nice service
I arrived very late at the hotel after a terrible flight and journey - the night staff were very helpful...
June 14, 2014
Rated 4.0 out of 5.0 by OriginalFrenchy 06_10_2014 Stay
Stayed at the hotel based on a recommendation by the company providing the training course I attended from June 9 through Jun11.
June 13, 2014
Rated 2.0 out of 5.0 by Sfrank Old and Dated Hotel
Don't expect much at this hotel. It is not up to standard for Crowne Plaza and is need of repair or total tear down. No water pressure, limited check in staff, construction all around the hotel makes for issues with traffic. Many better options for the state rate. Do not recommend.
June 9, 2014
Rated 5.0 out of 5.0 by parriojas to Houston and back
Had to drive into Houston for a baseball showcase. The hotel was close enough to both downtown and Tomball so we could enjoy our stay. Second stay at this Crowne Plaza and will be back.
June 4, 2014
Rated 5.0 out of 5.0 by traveling_man Excellent stay
The hotel staff went out of their way to help me with guidance and assistance where possible. Plus as a frequent guest they remembered me and welcomed me back, not just upon checkin, when I was just passing the desk.
June 3, 2014
Rated 4.0 out of 5.0 by Hags Staff
The staff are excellent overall. Rita and Henry at the front desk are especially outstanding.
June 2, 2014
Rated 5.0 out of 5.0 by YumYumGuy All about the Staff
It may stop you from the outside for a split second, but once you come in it all changes to smiles and happy greeting. This front staff is what makes me keep coming back.
Some of the rooms can show some slight wear in the expected areas, but the rooms are clean and tidy and very comfortable. The commmon areas are updated and appealing. Fitness center is a bit small, but it works if you need it.
I keep coming back because they treat me like they care. Thanks Crowne P.
May 29, 2014
Rated 4.0 out of 5.0 by RoyRoy Recommended stay
The bathroom tub faucet did not turn completely off.
May 28, 2014
Rated 5.0 out of 5.0 by Rsmith4austin Hospitality at its best! Great in every aspect. Great value!
Staff were great as always! Food was awesome. Reception was great and friendly atmosphere.
May 28, 2014
Rated 2.0 out of 5.0 by HEBARGEDIN Eh
Took a long time for the water to get hot in the shower. I was not given drink coupons for the priority club. When I inquired about coupons I was given two for the 5 day stay. Will not be returning to this hotel.
May 18, 2014
Rated 5.0 out of 5.0 by aguaazul personnel
very good attention from the hotel personnel..............THE HOTEL IS CLEAN
May 12, 2014
Rated 5.0 out of 5.0 by Rsmith4austin Great hospitality. All staff really seemed to mean it when offering to help make my stay a great one.
Excellence in staff, especially the night manager and the wait staff!
April 13, 2014
Rated 5.0 out of 5.0 by Woodyd Always a joy to stay here.
I visit this place several times a year. I love the staff, location and Hotel very much, keep up the excellent work.
April 7, 2014
Rated 5.0 out of 5.0 by Rikki A. Great People, Nice Place
You expect the Crowne Plaza to be nice, and it was for us - clean room, coffee pot, great internet speed, comfortable beds... but the people there were just fantastic !! EVERYONE !!
The person at check in - was friendly, helpful, and efficient !!! he helped make our stay start off in a good way - and his positive attitude was always there !!!! but it did not stop there, everyone who worked there was positive, efficient and helpful.
We highly recommend this place !!!
April 4, 2014
Rated 2.0 out of 5.0 by Tizz2k9 Really?!?...
How does a Hotel in this day and age fail to put a microwave/ Fridge in the rooms? One could go to much lower quality hotels and they WILL have such amenities within each room. Also had issues with Cleaning Staff NOT replacing towles. The old ones would be picked up, but there were no new clean ones left. When this was brought up to the Front Desk, it took over 3 hours and multiple phone calls to get fresh towles brought up. Also had maintenance going on the elevators 3 of the 5 days I was there, and when I asked if there was a staircase I could use, I was told that it is for fire emergencies only. It would take a good 15 minutes some mornings to get an elevator that actually had room on it for anyone to get on. Over all, NOT impressed, and would NOT recomend.
March 25, 2014
Rated 4.0 out of 5.0 by RDAggie1 Nice Hotel, Nice City
Nice hotel in a good location if visiting the northwest portion of a great city.
March 19, 2014
Rated 5.0 out of 5.0 by Rsmith4austin Excellent service as always!
The best staff in Houston! Breakfast and evening social most enjoyable.
March 19, 2014
Rated 2.0 out of 5.0 by Golfer45 Bad Stay
Lost My reservation
Rude Front Desk Person
Air Conditioner did not cool entire room
TV did not get local channels
March 10, 2014
Rated 5.0 out of 5.0 by ram traveller Excellent room and service
The suite was very spacious, clean and comfortable. Could do my work efficiently. The staff were very courteous, polite and customer focused.
March 9, 2014
Rated 5.0 out of 5.0 by CarolineH The staff at this location rocks!
Henry,Rita, Andrew and Julia make your stay very pleasant
February 28, 2014
Rated 5.0 out of 5.0 by Kathy610 Large room, great service.
Great location for our club event. Excellent service from the staff. Wonderful cooperation and help with all our activities.
February 26, 2014
Rated 4.0 out of 5.0 by steve513 good enough
The staff was friendly, but not very helpful. They got my reservation mixed up with my co-worker. The phone in the room did not work. I asked them to fix it but it did not work for all 4 nights I stayed there.
I have stayed here several times for work, but this was definitely the most disappointing visit I have had.
February 24, 2014
Rated 5.0 out of 5.0 by sgobert Everything was just Great
I had a relaxing time after my training. My room was very comfortable and the service was right there.
February 19, 2014
Rated 3.0 out of 5.0 by Catguy33 Room 1016, spacious and noisy.
Late arrival and was upgraded to a suite room 1016. Very elegant and spacious with large windows and large tub. Unfortunately, the queen bed is right next to a service elevator or another electric motor that cycled loudly throughout the night. Restful sleep was not possible. The last thing a guest wants to do is pack up and ask for a different room at 1am.
Crowne Plaza, the nice upgrade was overshadowed by the racket.
February 14, 2014
Rated 2.0 out of 5.0 by Ibman Hotel needs updating
Rooms are run down & outdated. HVAC unit was very loud and TV (Direct TV) was not working properly. The bed / bedding was uncomfortable.
February 8, 2014
Rated 5.0 out of 5.0 by hydrochief Upgrade from a Holiday Inn
I was too far away from my conference site, so I had to move hotels; and boy did I get an upgrade! Awesome :-)
February 3, 2014
Rated 5.0 out of 5.0 by Basketmaker What a Staff !!!
I was in Houston for the Texas Basket Weavers Association Retreat and stayed here at Brookhollow. All was well, but I must comment on the staff. They went out of their way to help make my stay a great one. The service is above and beyond. Thank you
January 31, 2014