Rated 4.5 out of 5 by 113
Rated 5.0 out of 5.0 by msnancy great stay
despite being very full at least one of the 4 nights I was there, service was good. one night I arrived to find my room had not been made up yet when I checked with the front desk, they brought towels etc up to the room. very friendly and attentive staff & great amenities. If you check in late like I always do, you will usually find friendly and helpful Brianna there at or around the front desk to assist you. housekeeping does a great job also. these things make for a great stay at this facility...
October 3, 2013
Rated 5.0 out of 5.0 by Weightsman1958 Good hotel
Needed somewhere with good access to Huston for a weekend.
This hotel did the job, courtesy transportation worked well, newish property so rooms well presented.
Staff very friendly and had good local knowledge.
October 2, 2013
Rated 5.0 out of 5.0 by HappyGuest12 Outstanding Service, Exceptional Value
The Hotel was Great and the Staff was 1st rate. I'll stay at this location every time I am in Houston. The room was clean, exceeded my expectations. I can't say enough about the great staff at this location, Whitney was a absolute pleasure to deal with. Well done Crowne Plaza, Well Done!
September 30, 2013
Rated 4.0 out of 5.0 by Romeo5k Its Nice.
Great environment,. Love the beds. Had a few A/C issues. it wouldnt work, but all in all, nice comfortable stay
September 30, 2013
Rated 5.0 out of 5.0 by CCrelax Wonderfull Staff
We can't say enough on how helpful and friendly the staff was. Made our stay a treat.
September 26, 2013
Rated 5.0 out of 5.0 by phosphernerity Great experience
Rita and Ingrid from food service were wonderful! The room was comfortable and clean
September 24, 2013
Rated 3.0 out of 5.0 by anastasiab Overall Nice Hotel BUT Not Impressed
I used my ONE free night a year to stay here thinking I would be wowed. This was not the case. The staff was very kind & the room was OK, but I REALLY wish I would have saved my free night. I feel like I wasted it :(
September 24, 2013
Rated 5.0 out of 5.0 by Brandon7 Awesome Hotel!
By far one of the best Crowne Plaza hotels my wife and I have stayed at. Great staff, great location, and the room was great! Will be staying here again when we visit Houston.
September 6, 2013
Rated 5.0 out of 5.0 by LadyontheMove Excellent hotel stay
This hotel has an amazing staff. Each one I encountered everyday of my staff was friendly and helpful. The hotel was very clean and smelled fresh. My room had beautiful decor and a comfortable bed. The pool area was very nice with cabanas and bending machines. I would stay here again.
September 4, 2013
Rated 5.0 out of 5.0 by mvjlkwy Great Stay
This hotel was like staying at a 5 star boutique hotel...Excellent service, cleanliness, room size, value, Bar, food, ..........need I say more?
September 3, 2013
Rated 5.0 out of 5.0 by Chauffeur Perfect Experience
Have to say that so impressed by the service provided by the hotel. Certainly will come back as long as I'm in this area of Houston.
September 2, 2013
Rated 5.0 out of 5.0 by Meme55 Lovedit,
Spent the weekend as my kid moved to Houston for a new job...great place to stay and dine. Quiet despite being just off the freeway.
August 29, 2013
Rated 5.0 out of 5.0 by CindyWI Another Great Stay. . . .
Crowne Plaza <Katy Frwy> another great stay . . .Our daughter has moved to the Houston area & we've tried other hotels BUT have now made the choice to always book Crowne Plaza. Reason: From the Front Desk Staff - Room Staff - Dining Room Staff - we just can't go wrong. My only lil problem is the occasional issues with the elevators BUT I understand they are mechanical issues sometimes out of everyone's control . . .See you all in October!
August 21, 2013
Rated 5.0 out of 5.0 by Berger12 Best Front Desk Staff
As for southern hospitality this place has plenty.
I asked about good barbeque and not only was given several places and suggestions but they took me there too.
I went to Rudys for texas style barbeque and Taste of Texas for a great big steak as well as eating at the hotel restaurant. It was a refreshing break from having to be in meetings and working every day.
The front desk staff was entertaining and amazing at taking care of everything. I stay at many hotels all over but they make it seem fun.
August 19, 2013
Rated 5.0 out of 5.0 by lclai86 Wonderful hotel and staff!
I could not believe this hotel was as nice as it was for the price! When I come back to Houston, I will be staying here again!
August 17, 2013
Rated 4.0 out of 5.0 by Susan2014 My "go to" Houston stop
When I go to Houston, I need a place close to where my son lives. We found the Crowne Plaza and this is my second visit. There is no view, its somewhat dark and the elevators are still slow, and sometimes a little scary.
On the plus side, and what brings me back, is that the staff is VERY friendly, enthusiastic, and willing to be helpful. It is a grat location, easy off and on the expressway and though I haven't been, I'm told it's near the mall.
August 15, 2013
Rated 5.0 out of 5.0 by TJB2573 Family Fun
The staff treated me and my family excellent! The property impressed my wife and I realized that a Crowne Plaza is an exceptional brand when you want to impress the family!
August 12, 2013
Rated 5.0 out of 5.0 by lavaughn96 totally recommend this hotel
i thought the hotel was beautiful. it was so nice. i really enjoyed it. the hotel was clean, the pool was very nice. the rooms were very nice. will stay again
August 11, 2013
Rated 5.0 out of 5.0 by Kimmy954 Greatly recommend
I would greatly recommend this hotel. The beds were comfortable, the staff was friendly, and area near the pool is so relaxing. I will definitely stay again.
August 9, 2013
Rated 5.0 out of 5.0 by Leosd Nice atmosphere
We enjoyed the hotel. Very nicely decorated. Loved the location closer to memorial mall and really nice eateries.
August 2, 2013
Rated 5.0 out of 5.0 by futbolfan Great Customer Service
Customer service was excellent. From the front desk to housekeeping, the entire staff was very friendly and accommodating. The restaurant and bar staff also needs to be recognized for great service as well. If you need room service one of the best I have encountered, good food, large size portions for a reasonable price. We WILL stay here again.
July 29, 2013
Rated 4.0 out of 5.0 by Wileycoyote Problems
I stayed 4 nights and on 1st morning reported sink in bathroom drained very slowly - basically clogged - never fixed
Some of the worst and fewer choices for cable tv I could imagine.
For a "quality" hotel in one of the largest cities in the country; no excuse. I have had better choices in 99% of the motels that are in the middle of no where.
*** The location was central for my business and nice motel, service, and resteraunt *** BUT I WILL NOT BE BACK BECAUSE OF THE TV***
July 26, 2013
Rated 5.0 out of 5.0 by phanvey Great Hotel. Wonderful people
The staff was amazing. I had troubles booking rooms and flying to a city I have never been in made me nervous. The front desk assured me I would have a room there.
Check in was a breeze. The room was very comfortable. Houskeeping did a great job with my room each day of my stay.
Very very nice hotel. In speaking to the bartender I learned it is also a very new hotel. Very upgraded.
July 17, 2013
Rated 5.0 out of 5.0 by IES22 Great Service
All the staff at this property are helpful, curtious and very professional. The room was very comfortable and cleaned spotless every day. Room service was delivered in a timley manner and staff was very friendly.
If I would have been aware this property was so close to my office I would have stayed more often.
July 17, 2013
Rated 5.0 out of 5.0 by Alex25K Very Upscale!
I did not know that Crowne Plaza was part of Holiday Inn. But after this stay I will stay at Crowne Plaza from now on. The level of professional and courteous staff here at this hotel shows that management really has taken the time to train the best!
I am very impressed with this hotel.
The man that checked me in went out of his way to make sure I was taken care of.
July 15, 2013
Rated 5.0 out of 5.0 by Maria556 Most Amazing Hotel Stay
We had such a wonderful time. We had a 4 day get away for our family. The manager and staff at the desk were amazing and did so much for us. We were so impressed with their services.
July 15, 2013
Rated 5.0 out of 5.0 by Shawn1120 Great stay
This place by far is the best hotel that we have stayed in Houston. New clean and very friendly staff and helpful and great hotel for the cost. From now on this is the hotel that we will be staying at when we come to Houston.
July 2, 2013
Rated 5.0 out of 5.0 by Clemkiddlehopper Wonderful staff!
I was most comfortable and would definitely stay here again.
June 24, 2013
Rated 5.0 out of 5.0 by ar15gator Nice Surpise
Wow, an utmost pleasant surprise. The hotel sits along Katy Freeway, and stands as a brand new looking facility. Very nice!!!!!!! The facility is so quiet and new in appearance with great décor and a so pleasant staff. Highly recommend this hotel location and would stay again when in Houston. A++++
June 20, 2013
Rated 4.0 out of 5.0 by Blanche Staff and Service
Very classy lobby and very clean and pretty lobby restroom facilities. I was disappointed that the day of check-out I was not allowed late departure (priority member.) I walked out of my room shortly before noon and when I returned shortly after noon the door was locked. Housekeeping in the hallway let me in to call front desk only to be told there was no record of late departure. The female that answered told me the young lady that took care of the arrangement did not leave information regarding late departure for me and others and informed me that we had to move out or be billed. That was because we have Priority service. Oh well.
June 19, 2013